Hi Lucy,

Like-wise as Robert, I myself have used hootsuite before for several social media complaints. Besides a huge outage at an important time, I didn't really mind using the service (took a small while getting used to it, that's all).

I suggest you read http://www.seomoz.org/blog/url-shortener-owl-li-indexed-in-google (was released today, excellent timing) as well, which actually talks about using one of the URL shorteners provided by Hootsuite.

Best of luck.