Welcome to the Q&A Forum

So you guys don't offer phone support huh?

I got this email during the sales process.

START EMAIL***********

HollyHaymaker (Moz Help)

Mar 14, 2:14 PM

Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!

Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!

I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.

Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.

Holly

Moz Help Team
http://moz.com/about/team/holly

END EMAIL*******

But now I can't get anybody on the phone. What a crock.

So then what is Keri Morgret talking about?

I've also called and left messages last week and just today with no response.

Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?