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Thanks for the response Keri.

I've been having this issue literally all last week, and again all day today (based in the UK). In the end, I had to create a different account to try to get some to complete while still leaving the problem ones there in case you guys needed to check them out to troubleshoot (some did complete in the new account, BTW, some still haven't).

I've been waiting, basically, over a week for some reports which I eventually gave up on today (I needed them last Thursday and still have had no response back from the ticket I raised via Zendesk).

Is this a regular known problem at your end? It absolutely is at this end.

Great, thanks Alan.

When processing the backlink data of our clients for this month (searches done on 28th December), we're finding that the information gathered from Open Site explorer is identical to the data that was found on searches done at the end of November.

It appears to have happened for the reports we use for every single client so it must be more than a coincidence. From our perspective, it's almost as if no data has been tracked since the last time we gathered backlink reports.

Could you help us get to the bottom of this?