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It seems like a less-than-white hat approach, and anyway I don't know whether or not it could work. Does anyone have any advice about it? Thanks!

Hi - I am responsible for a small but growing number of websites for companies that serve the elderly population.  I need help with link building for these websites and I'm looking for suggestions on finding one or two professionals to whom I can outsource that work. 1.  Can you recommend anyone for this need, someone I can contact who you know to be qualified and professional? 2.  Can you give me an idea of what such services should cost? Thanks!

I am no longer satisfied with paying for my "Pro" moz membership.  I miss having phone support, but moz personnel have told me, "don't worry, we have chat support, and that's just as good!" So just now I tried to downgrade my membership status from "pro" to free", but now you have to fill in ALL of your credit card information, just to cancel(!)  If you don't believe me, just try it. Anyway, I thought that maybe I was just not understanding how to do it, so I tried using the chat system to ask for help, and here's what happened. ================= me: How do I downgrade from my current "pro" subscription to a free subscription (if there still is such a thing as a free one)?
Just a moment... Sorry for the delay! We've got more chats than usual. If you need to run, please feel free to leave us a message and we'll get back to you soon. Thanks!
me: Pretty ironic. I am cancelling my paid subscription because you dropped phone support but you (your company) told me, "oh don't worry, chat support is just as good" ================= And, I waited for ten minutes before giving up and asking here.  I hope that at least some other customer can answer this question for me. This is a perfect example of why phone support is important, chat support is ok but not always sufficcient, and why in general it's not satisifactory (to me, at least), to basically tell customers to go ask for help in the Q&A forums because the company won't budget sufficiently to provide customer support with its own personnel. Sad, too, because I've been a moz customer for over 4 years.  There just isn't enough difference in value for me to continue, considering the other tools that are available now, some of which do provide satisfactory support. Thanks, for anyone who can answer my question.

Simple question: once you've built up a big set of keywords within Moz, how do you export it back out to use in other places?

Hi - I'm working on a site that has somewhere between 1200 and 1500 backlinks.  Somewhere around 800 or 1000 of the links have one of four or five exact keyword phrases that this company paid a former seo to create links for. They ranked well for those phrases until last fall and then almost overnight they fell completely out of the first 50 SERP results.   They did NOT receive a manual penalty.  This leads me to two questions: 1.  This sounds like they were hit by Penguin, rather than Panda.  Do I have that right? 2.  Is there any value in disavowing the 800 or so spammy links?  Is there any danger in doing so? Thanks!

I have a website for one of my businesses at www.trustworthycare.com that we've been building upon for many years.  On that site we have a lot of content and we publish at least two blog articles each week with solid content that is relevant to members of the market that the business wants to attract as customers. I have a second website for a new business at www.ageassistance.com that is in the same market but which operates in a different manner.  That second business is very new.  It also publishes two articles per week. Both sites name me as the author and I have created a Google+ page for myself.  The sites identify me as the author for google+ author purposes. Both businesses also have google+ pages.  The weekly articles are being pushed out to the respective Google+ business pages as well as to my own Google+ page. I think I've got all the basics established for us to take advantage of google+ for SEO purposes, then.  Is that correct? If so, what do we do next?  What matters?  Getting others to +1 my posts?  On which Google+ page, mine or the businesses?  Getting others to share my posts?  If so, is it better to get them shared from my personal page, or from the businesses' pages? Thanks!

I just noticed that right around 12/1/2012, SEOMoz stopped crawling all but two pages out of the 400 or so on my website at www.TrustworthyCare.com .  I speculate that this is probably due to some dumb mistake I made at that time, but I can't for the life of me figure out what that mistake was.  Before that, the weekly crawls included all 400 or so pages. I wonder whether it's something that changed in our .htaccess file.  Here's how that file looks now; can anyone see what is wrong there, or perhaps offer other suggestions if it doesn't look like anything is wrong in it? Thanks! Tim PS - I'm a small business owner, not an SEO or software engineer. PPS - I found and read this page, but I've pretty much tried the things described there (I think): https://seomoz.zendesk.com/entries/409821-why-isn-t-my-site-being-crawled-you-re-not-crawling-all-my-pages ================================= RewriteCond %{HTTP_HOST} ^aservantsheartcare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartcare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantsheartcaremanagement.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartcaremanagement.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantsheartgeriatriccare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartgeriatriccare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantsheartgeriatriccaremanagement.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartgeriatriccaremanagement.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantshearthomecare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantshearthomecare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantsheartseniorcare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartseniorcare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^aservantsheartservices.com$ [OR]RewriteCond %{HTTP_HOST} ^www.aservantsheartservices.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^careforparents.com$ [OR]RewriteCond %{HTTP_HOST} ^www.careforparents.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^eldercareradio.com$ [OR]RewriteCond %{HTTP_HOST} ^www.eldercareradio.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^helpforyourparents.com$ [OR]RewriteCond %{HTTP_HOST} ^www.helpforyourparents.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^privatedutyseniorcare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.privatedutyseniorcare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^sandiegocaremanagement.com$ [OR]RewriteCond %{HTTP_HOST} ^www.sandiegocaremanagement.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^sandiegocaremanager.com$ [OR]RewriteCond %{HTTP_HOST} ^www.sandiegocaremanager.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^sandiegogeriatriccaremanagement.com$ [OR]RewriteCond %{HTTP_HOST} ^www.sandiegogeriatriccaremanagement.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^sandiegogeriatriccaremanager.com$ [OR]RewriteCond %{HTTP_HOST} ^www.sandiegogeriatriccaremanager.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^servantsheartcare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.servantsheartcare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^servantshearthomecare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.servantshearthomecare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^servantsheartseniorcare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.servantsheartseniorcare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^tlccare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.tlccare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^tlcseniorcenter.com$ [OR]RewriteCond %{HTTP_HOST} ^www.tlcseniorcenter.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^tlcseniorhomecare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.tlcseniorhomecare.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] RewriteCond %{HTTP_HOST} ^tlcseniorservices.com$ [OR]RewriteCond %{HTTP_HOST} ^www.tlcseniorservices.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] #php_value upload_max_filesize 8MRewriteCond %{HTTP_HOST} ^trustworthycare.com$RewriteRule ^(.)$ "http://www.trustworthycare.com/$1" [R=301,L] RewriteCond %{HTTP_REFERER} !^$RewriteCond %{HTTP_REFERER} !^http://blog.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://blog.trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://test.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://test.trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.blog.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.blog.trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.test.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.test.trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.trustworthycare.com$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.trustworthycare.com/images/files_for_service_inquiries/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://www.trustworthycare.com/images/files_for_service_inquiries$      [NC]RewriteCond %{HTTP_REFERER} !^http://sandbox.trustworthycare.com/.$      [NC]RewriteCond %{HTTP_REFERER} !^http://sandbox.trustworthycare.com$      [NC]RewriteRule ..(jpg|jpeg|gif|png|bmp)$ - [F,NC] RewriteCond %{HTTP_HOST} ^ashsc.com$ [OR]RewriteCond %{HTTP_HOST} ^www.ashsc.com$RewriteRule ^/?$ "http://trustworthycare.com/" [R=301,L] # BEGIN W3TC Browser Cache         BrowserMatch ^Mozilla/4 gzip-only-text/html        BrowserMatch ^Mozilla/4.0[678] no-gzip        BrowserMatch \bMSIE !no-gzip !gzip-only-text/html        BrowserMatch \bMSI[E] !no-gzip !gzip-only-text/html         Header append Vary User-Agent env=!dont-vary         AddOutputFilterByType DEFLATE text/css application/x-javascript text/x-component text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon <filesmatch ".(css|js|htc|css|js|htc)$"=""></filesmatch>    FileETag None          Header set X-Powered-By "W3 Total Cache/0.9.2.5" <filesmatch ".(html|htm|rtf|rtx|svg|svgz|txt|xsd|xsl|xml|html|htm|rtf|rtx|svg|svgz|txt|xsd|xsl|xml)$"=""></filesmatch>    FileETag None          Header set X-Powered-By "W3 Total Cache/0.9.2.5" <filesmatch ".(asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|wav|wma|wri|xla|xls|xlsx|xlt|xlw|zip|asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|wav|wma|wri|xla|xls|xlsx|xlt|xlw|zip)$"=""></filesmatch>    FileETag None          Header set X-Powered-By "W3 Total Cache/0.9.2.5" # END W3TC Browser Cache# BEGIN W3TC Page Cache core    RewriteEngine On    RewriteBase /    RewriteRule ^(./)?w3tc_rewrite_test$ $1?w3tc_rewrite_test=1 [L]    RewriteCond %{HTTP:Accept-Encoding} gzip    RewriteRule . - [E=W3TC_ENC:gzip]    RewriteCond %{REQUEST_METHOD} !=POST    RewriteCond %{QUERY_STRING} =""    RewriteCond %{HTTP_HOST} =www.trustworthycare.com    RewriteCond %{REQUEST_URI} /$ [OR]    RewriteCond %{REQUEST_URI} (sitemap(index)?.xml(.gz)?|[a-z0-9-]+-sitemap([0-9]+)?.xml(.gz)?) [NC]    RewriteCond %{REQUEST_URI} !(/wp-admin/|/xmlrpc.php|/wp-(app|cron|login|register|mail).php|/feed/|wp-.*.php|index.php) [NC,OR]    RewriteCond %{REQUEST_URI} (wp-comments-popup.php|wp-links-opml.php|wp-locations.php) [NC]    RewriteCond %{HTTP_COOKIE} !(comment_author|wp-postpass|wordpress[a-f0-9]+|wordpress_logged_in) [NC]    RewriteCond %{HTTP_USER_AGENT} !(W3\ Total\ Cache/0.9.2.5) [NC]    RewriteCond "%{DOCUMENT_ROOT}/sitectrl/wp-content/w3tc/pgcache/%{REQUEST_URI}/_index%{ENV:W3TC_UA}%{ENV:W3TC_REF}%{ENV:W3TC_SSL}.html%{ENV:W3TC_ENC}" -f    RewriteRule .* "/sitectrl/wp-content/w3tc/pgcache/%{REQUEST_URI}/_index%{ENV:W3TC_UA}%{ENV:W3TC_REF}%{ENV:W3TC_SSL}.html%{ENV:W3TC_ENC}" [L]# END W3TC Page Cache core# BEGIN WordPressRewriteEngine OnRewriteBase /RewriteRule ^index.php$ - [L]RewriteCond %{REQUEST_FILENAME} !-fRewriteCond %{REQUEST_FILENAME} !-dRewriteRule . /index.php [L] # END WordPressRewriteCond %{HTTP_HOST} ^privatedutycare.com$ [OR]RewriteCond %{HTTP_HOST} ^www.privatedutycare.com$RewriteRule ^/?$ "http://www.ageassistance.com" [R=301,L] =================================

Hi - When reports here show numbers of keywords appearing "on first page", there must be some implicit assumption made about the number of results listed per page. 1. Can anyone tell me what that assumption is?  Is it 10? 20? 2. What about universal results Local links?  If the answer to number one is, for instance, 20 results per page, then are there any assumptions made about the number of universal results Local links included? I'm just trying to understand what the reports mean. Thanks, Tim

My site has an external link nofollow:dofollow ratio of approximately 1:1 That is, there are about as many nofollow external links as "do follow" external links. I have an impression that the ratio of no-follow to "do follow" links is a factor in the way that our website shows up in SERPs. I have the impression from reading a variety of sources, and from looking at Seomoz, that calculate "trust" factors as if they mattered (in SERPs), that seem to value a relatively low nofollow:dofollow ratio. Am I correct about that? Thanks,
Tim PS - I don't know whether or not this matters, but our website is at: www.trustworthycare.com - Tim

Our site has had a link back to our site from Manta for a long time, but it's not appearing in our OSE results.  One of our competitors similarly has an inbound link from Manta and that link DOES appear in their OSE results. I'm not certain whether that matters for us.  Does it? But in any event, why would the one link appear but not the other? Thanks! Tim

Hi - How long should it be before a brand new external link to our site shows up in OSE?