I was trying to use Rank Tracker. My pro account was being shut off after 5 searches when a pro account is allowed 200. I am using it for a proposal that is due today. I called the number listed on the site and spoke with two people. Both of the customer service people sounded young, were rude, offered no suggestions beyond admitting that it was a problem and passing it along to engineering. It got to the point where I had to offer suggestion after suggestion that they just shot down. I felt like I was working for them.
Both of your customer service people said the product was bad and that it probably wasn't going to be around much longer. That was shocking. Do you think McDonald's would field a complaint about the McRib with an answer that it sucked and it was going to be eliminated from the menu?
I have attended a conference before. The customer service was outstanding, so I know the company is capable. The conference cost 15 times more than a month of my subscription, so I'm going to assume that I am here to be steered toward more premium services which seems like a bait and switch.