Welcome to the Q&A Forum

I recently purchases Moz pro, hoping to find out why my website isn't ranking on specific keywords. I'm done analytics on myself and my competition and it seems that I rank better than them on 95% of the categories (using OpenSiteExplorer and keyword research tools). So I purchases Moz Pro hoping I'd find the glaring error in my ways. I found a few small issues I was having, and have dealt with them. Overall however, they were small issues, and have led me to believe Google as a penalty in place for my website (SEO friend have also suspected this). In my Google Webmaster tools, nothing is marked under Manual Actions. So does anyone have a way to contact Google and have them directly look at my website to insure there is no errors in their system?

I'm trying to get Moz local to recognize my csv file, and its not seeming to do so. I've tried using Google Spreadsheets, OpenOffice Calc, and have even used a Moz Local generator in Google Docs. I've tried this a dozen times now, and none of them seem to work, and leave me with the error -- We did not recognize the file type you uploaded. Please make sure the file you upload is in CSV (Comma Delimited) format. You may need to re-save or export the spreadsheet as a CSV. Please note that the column headers are required, and must not be changed. Feel free to use our template to fill out your listing info.