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Category: Product Support

Find expert assistance to help you troubleshoot technical issues with the Moz tools.

Unsolved MOZ API to Google Data Studio

google analytics api

Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
| WebMarkets

0
Unsolved MOZ Crawler Stalled

moz crawler

MOZ crawl has been waiting since April 2nd. Whats the deal? I am not able to "recrawl", so i have been stuck in limbo.
| WebMarkets

0
Unsolved Page Optimization Loop

looping error bug

When I am trying to optimise a page within MOZ this message box appears: dcf38be5-eff4-4317-87ab-ab560e8fea7c-image.png I click 'Track Keyword' and it just loops round with the same message over and over again. I have already added this particular keyword to be tracked but I still get the error message. Can anyone help?
| Zigaflow

0
Unsolved This question is deleted!

| rong1992

0
Unsolved Moz lesson question re: Keyword Matrix brainstorm

matrix

Hello We are going through the exercise of keyword matrix and want to know if we can get someone to listen in for 5-10 min to make sure we are on the right track. Thank you - Brad
| B2daGz

0
Unsolved Cancelation

cancelation

Hello, I need to cancel my account, how do I do that?
| heelo

0
Unsolved Cancelation

cancelation cancelmyaccount

Hello, I need to cancel my account, how do I do that?
| ray96

0
Unsolved I forgot to cancel the trial period on time and my card is charged

charged help

I forgot to cancel the trial period on time and my card is charged.
I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?
| Pasindukw

0
Unsolved Why is our Search Visibility not updating?

search visibility

Our search visibility on our Dashboard and in Rankings have not updated in the last two weeks. The rest of the data seems to update, but I cannot see whether we have improved in search visibility as it does not have data.
| CodeCo

0
Unsolved Missing Title Issue

missing title metadata

Hi, Moz reports 520 Missing Titles in Metadata issues. On of it is :
https://www.giftstoindia24x7.com/l/cochin.aspx But the page has a valid title. Why is Moz reporting this page for missing title ? Thanks, Amit
| giftstoindia

0
Unsolved On Page Grader

on-page grader

To the Moz team - When will your on page grader be fixed
| RiseSEOServices

0
Solved Link tracking list is not working

link tracking list domain authority link explorer

Hi there
Ive been using link tracking list to add links for my website for 2 years now and it always worked the same Way - - > up to 1 week and the links were added to website's portfolio. The problem occurs since 2 months and links placed in link tracking list simply arent being added to website's portfolio. Are there any updates going on in background? Anyone knows something about this issue?
| startrek123

0
Solved MOZ Points

moz community points

What happened to the MOZ points system and rewards for participating?
| WebMarkets

1
Unsolved Log in with Safari

moz pro

Hello in the last month or so I seem to no longer be able to log into Moz using Safari 15 on my Mac. I have content blockers disabled (though that shouldn't be a requirement anyway). Please fix!
| duncanwilcox

0
Solved Site Crawl Won't Complete

site crawl

How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
| PaulBarrs

0
Solved Why is MOZ crawl taking so long?

site crawl

I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?
| CarisaS_Wenda

0
Unsolved This question is deleted!

| startrek123

0
Unsolved Almost every new page become Discovered - currently not indexed

google search console technical seo

Almost every new page that I create becomes Discovered - currently not indexed. It started a couple of months ago, before that all pages were indexed within a couple of weeks. Now there are pages that have not been indexed since the beginning of September. From a technical point of view, the pages are fine and acceptable for a Google bot. The pages are in the sitemap and have content. Basically, these are texts of 1000+ or 2000+ words. I've tried adding new content to pages and even transferring content to a new page with a different url. But in this way, I managed to index only a couple of pages. Has anyone encountered a similar problem?
Could it be that until September of this year, I hadn't added new content to the site for several months?
Please help, I am already losing my heart.
| roadlexx

0
Solved i got charged by the end of the trial against my will...

resolved

i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
| alexx1212

0
Solved Having issues generating Pdf reports

I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
b704ec57-5b3a-491d-9433-47576466ef20-image.png
| TriforceMedia

0
Solved Generate pdf report not working

generate pdf report not working
| V2G

0
Solved Cancel Account

cancel

I was charged after cancelling my account that is not being used. What should I do? Cancel with my bank?
| ValFulton

1
Moz Campaign did not fully update this week

This is not a new campaign. It updates every Thursday but this week did not update some sections like:
Search Visibility
Desktop vs. Mobile Search Visibility
Top National Keywords
Top Local Keywords
Rankings
| alliancehvac

0
Moz Reporting -Selecting Dates

How to I select what dates to report from? I would like a quarterly report - is it possible to compare to the previous year/quarter?
| kaymcgarr

0
This question is deleted!

| kswales

0
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND

bill charged moz pro

Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
| Wenalyn

0
Solved Mozbar Chrome Extension 404 Error

Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
| Sohail0373

0
Moz Bar Issue

Hi ! my moz bar is not working and not showing DA/PA of website.
| etokam

1
DA error in my website

Hi
there are some errors in this website. When i check this with my friends laptop it shows different DA PA
but if i check this on my PC it shows different. Now which one is perfect?
Here's the Name and link of website Juicks
Please check this and guide me where i am doing wrong. Thank you.
| Bdgbye

0
Position zero rank tracking

Does Moz track position 0, if yes then at what position? I have some of keywords for our website are appearing in featured snippet and Moz showing them ranking at #51+. In starting it seems I assume it's a ranking fluctuation but this is there from quite a long time and still showing same results.
| ruchirasharma

0
Solved Site DA and PA

Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
| BuiLungTen

0
Mozbar covers the website headers.

I have a website https://www.bodolandresult.net whenever I open the both at same time mozbar occupy space over its header menu
| Niujbuj76

0
PA not showing

I am facing a problem that my MOZ bar is not showing a PA of my website page ipad rental. Kindly, tell me is there a problem with my page or extension?
| rankvizguru

0
Moz have multiple problems.

i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
| Iuj873g

0
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?

For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
| T_Cooper

0
Change email address just for communication with Moz

I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
| CGoldrich

1
Not working

my website is best self tanning oil are not searching in moz search bar how to show in search bar please help me
| jksoiuerw

0
Solved Where do I find my keywords that have been added to my campaign?

Hello, Where can I manage and download all the keywords I have added to a campaign? Thanks so much! Greg
| Awakening-Mind

0
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..

How do I get my campaign to go active? I am currently using the 30-day free trial.
| JOhnClarkMartin

0
Why i still being charge ?

i already cancel when date 8 now i being charge? i dont being charge How could i cancel it from carD??? nb24hLv
| er1kson_18

0
Moz DA is showing on the serp and one post

Hello Community, I am facing a problem for several days when i search for something in the SERP, Moz doesn't show its da on any of the sites in SERP but when i open the website in a new tab it starting showing there. And 1 post is not showing DA in a new tab even Post URL: https://outdoorbasketballguide.com/best-basketball-hoops-for-toddlers
| gabrelaloren

1
Hi please help me process the refund. The money that was charge is for my mom's heart operation.

How do we process the refund for an account that has never been used. Please please help us.
| Dugard-Property

0
Trying to cancel, getting an error message.

Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
| Kallijojo

0
How to cancel the subscription

Dear MOZ team Good day! I was trying your website and i already used the free trial for a one day or tow only, but required a credit card and sure i signed up with mine. now i received an invoice by 149$! and i didn't subscribe, kindly refund the amount to my card looking forward to hear from you guys thank you, Asmaa.
| Ibrahim_AlQurashi

0
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?

Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
| NineFiftyNine.net

0
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?

Howdy, I'm the record administrator on a Moz Pro record. I have alloted a seat to a consultant who's accomplishing some work for me and they state they can't get to a mission's rankings report? The deal with client's segment shows them as grabbing a chair permit? It's been given and acknowledged by them? Thanks vape juice
| RajaGG

0
How to del the account of moz

i dont wanna pay but know i take trail but i wanna del the account but dont know how to del
| Nobody1606851317945

0
Random Reporting of 403 Forbidden Errors

Randomly MOZ reports that hundreds of 403 forbidden errors are cropping up for our website. None of these pages are forbidden, and load just fine. Why does MOZ keep reporting these issues?
| USATCorp

0
I don't want to renew

But I was renewed automatically
| kapaweb

0
Cancel my MOZ Subscription

Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
| visiontechnoindia

0