How to fix problem with google analytics connection?
-
In the Organic Traffic Data Report I receive always the same message: "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection." In the settings I've choosen the correct Google Analytics Account with the correct profile. Thanks for any hints.
Is it because using www. in the GA Profil but *.xyz.ch without www in the campaigns settings?
-
Hello,
I can't link my account from Moz to google analytics and I got the error message. https://www.seovision.se/
ERROR Massage
Sign in with Google has been temporarily disabled for this app
Google has not yet verified this Google Sign-In app
-
Hi Aaron
Thanks a lot for the help. I've also created a www. Campaign an there it worked out without any problem. In my case the solution also was to disconnect and reconnect to the GA Account.
Well finally, works great!
-
Great, thanks for the confirmation Aaron.
One of the accounts that I re-created actually came up with this issue and sure enough when I disconnected and reconnected it worked nicely.
I'm sure all the 'losing all your data' talk when disconnecting your account would scare the hell out of some people! Good to know that it will be re-populated in time anyway.
-
@sk That is definitely one of the solutions! There are a few reasons this might be happening. Usually, if you have the correct account and profile already selected, the only fix is to disconnect the GA account and then reconnect it. While it does say that you'll lose some data by doing this, the data loss is temporary because we'll repopulate it all when you reconnect from historical data in GA the entire re-population could take a few days though since we won't have it cached anymore). Also, make sure that you have selected the correct account and profile in GA.
You can verify this by going to your GA account, going to the profile that corresponds with your campaign, finding the number of that profile, and checking it against the profile number embedded in your homepage you're tracking. If they match up, you're gold! GA accounts and profiles can sometimes get mixed up so if you have more than one of either, try changing it to another profile. It might work that way.
You may have to wait for traffic data to repopulate but the current data in the Traffic Data tab will repopulate pretty quickly (immediately most of the time). Hope that helps! If you're still not able to get it to work, send us an email at help@seomoz.org with your PRO email address, the campaign that's having issues, and examples/screenshots of your GA account if you can! We'll try to get you running ASAP.
-
Yep, your suspicions were right.
I just created another campaign based on the same settings as my *.domain campaign except this time with www.domain instead and the traffic data has shown up immediately.
Perhaps during the campaign creation there could be a note to explain that if the GA profile is a subdomain i.e. prefixed with www then the campaign must be set up to match. SEOmoz?
I'll have to go back and recreate my campaigns which isn't too bad for me but I can imagine if you had been running SEOmoz for a while and only just connected your analytics profile you would be going postal!
-
I'm having the same issue and also thinking the *.domain in campaign while www.domain issue might be the key.
The closest helpful thing I found is here http://seomoz.zendesk.com/entries/20031127-lesson-3-connect-google-analytics but all it says regarding troubleshooting is: "Sometimes you can’t connect a Google Analytics account if our servers time out while communicating with Google. If this happens, it’s best to try again later."
If I figure it out I'll let you know!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google RankBrain Update Affecting Ranking Reports?
In the past 2 months we have been seeing a large amount of movement in our ranking reports in Moz Pro. Here is what is going on: We run reports for around 15 different clients using Moz. We also track around an average of 100-150 different keywords for each client (some more, some less). What I have seen lately is that we have a week where the sites do great, next week a large shift down. The week after a large shift up. The next week a large shift down. Rinse, repeat. It makes it very hard to spot the trouble areas on a page or keyword when there doesn't really seem to be a consistent way of knowing what the trends are. It appears to be random, and the next week they seem to recover, along with some that do not. We will see some keywords drop 30 places, only to regain the majority of that drop the following week. Some of the sites have received content updates while others have remained largely untouched. It is very confusing to see this pattern, and I have tracked it for about 2 months. Is anyone seeing a similar pattern in their reports? Could this be related to the rollout of Google's RankBrain, the new AI learning tech from Google? Most of the keywords are tracked are not long tail, and are basic local business/service type of keywords. Plumber in St Louis, etc etc
Moz Pro | | David-Kley1 -
How to add a Google+ business page to the social analytics?
Since my Google+ account is attached to my business page, MOZ is tracking the actual user page. I want to track the business page. It won't let me add another user. How do I fix this? Thanks.
Moz Pro | | kcampbell990 -
What exactly is Moz Analytics?
I've taken a look at this page - http://moz.com/products/tour and I'm trying to determine if Moz Analytics is live yet? I don't think it is, just wanted to make sure. Because right now I'm just seeing all the same tools as we've always had + Fresh Web Explorer. Anyways, let me know if I'm missing something.
Moz Pro | | CAndrew14.1 -
Website not being indexed by Google - does seomoz have a index checker?
i have been to a couple of index checking websites that are saying my website is not being indexed, my developer and seo team have been making a lot of changes recently and I think it is because of that. Also my first byte grade is D. Can I check here on seomoz if my site is being indexed by Google here in the UK?
Moz Pro | | Malx0 -
Do you know if there is an problem with the rank Tracker on SEOmoz
My rank tracker is stating that I am not in the top 50 for my keyword which is auto insurance fremont ca. I check on bing and yahoo and i am listed as #2. Also on Google it states that my rank has gone down by 2 place but I acutally increase one from spot 12 to spot 11. Is anyone else having the same issue??
Moz Pro | | Greenpeak0 -
Is there a quick and easy way to fix 8776 errors, 19131 warnings and 164 notices on a campaign?
My account dashboard shows several types of errors,, warnings and notices. I am just asking if there is a quick way to fix this.
Moz Pro | | Jchapman0 -
So many problems with my site.
Hi all.I was shocked when when i run a campaign and the warnings and recommendations about my site are so many.I know nothing about web design and the person who design it is asking me what are these problems and where did i get all these? any solution this are the problems 1.5XX (Server Error)
Moz Pro | | jubba
2.Duplicate Page Content(875)
3.Duplicate Page Title(875)
4.Overly-Dynamic URL(1048)
5.Too Many On-Page Links(60) and this is just a few of the problems.0 -
After fixing errors can I re-crawl for diagnostics?
As I am fixing errors will the campaign automatically update to show where I have fixed issues?
Moz Pro | | eidna220