Domain Crawl Question

[AppleCapitalGroup]

We have our domain hosted by two providers - web.com for the root and godaddy for the subdomain. Why SEOMOZ is not picking up the total pages of the entire domain?

[AppleCapitalGroup]

This was their answer.

Hello There!

Thanks for writing in and sorry you're getting this problem.

Unfortunately, this might all be due to the fact that your campaign is based on the subdomain http://www.example.com versus the root domain http://example.com. Since the root domain is what is ranking in the engines and is where all of the pages are hosted, including your blog, you're not getting results on those pages or rankings. Instead, you're getting information based on only the pages and rankings that are connected to http://www.example.com.

Unfortunately, the only way to solve this is to start up a new campaign based on the root domain http://example.com. After you set everything up in that campaign, you should begin to get crawl data within three to seven days, and everything should be peachy-keen! You'll have a plethora of juicy data that you weren't getting before on the http://www.example.com subdomain.

I hope that helps!

[KeriMorgret]

Hi Timothy,

This is either in the configuration on your end or an issue with the way Roger crawls, and it'd be best handled by the help desk. Could you send them an email at help@seomoz.org with your info and they'll help get you sorted out? Thanks so much!

Keri