Moz's customer service. Is this normal?
-
A few days ago I noticed an issue with the on-page optimizer, when I couldn't find a solution, or even any mention of the problem in the forum I posted a ticket at the help desk.
After ten hours I got a generic reply that didn't answer my ticket so I posted saying so.
After two days of not getting any reaction I looked through the forums again, this time searching for reactions about Moz's help desk. I found the post saying that sometimes the mail with a reply isn't received correctly so I went to the page of the ticket.
Here I saw that not only didn't I get an answer but my issue had been marked as solved, even though my last message clearly stated that it wasn't. This was three days ago.So my question is, is this how Moz usually treats it's clients? I'm new and my free trial is about to expire. At this point Moz should be impressing me with their great tools and services, convincing me it's worth my money. If I can barely get their attention now I don't expect it to change once I have payed them.
-
In my experience SEOmoz team have the best customer service and they do reply quickly with humbleness. Well obviously sometimes things can go wrong but i guess if you try again and mention your complete problem in detail, I am sure roger will look in to it and will try to help you fixing your problem as quickly as possible.
-
I'll try that, thanks.
-
Well, I wanted an answer that was relevant to my question, maybe to much to ask?
-
My experience has been excellent.
Could it be that your query was answered, but not the answer you wanted? -
That's definitely not SEOMoz's usual customer service. So far, I've always gotten very quick and helpful responses. Mistakes can happen though - reply again to your thread and I'm sure you'll get an answer quickly.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz and HubSpot SSL - crawl error?
I'm getting an error message when Moz tries to crawl my site, however when I check in Google Search Console, they return no errors. Our site is hosted on HubSpot. Is Moz still having trouble crawling HubSpot sites that have enabled their SSL? I read an article that this should have been corrected in early 2017, but I'm getting an error.
Moz Pro | | jennygriffin0 -
Poor quality PDF exports from analytics.moz.com
The new reports look great http://analytics.moz.com/dashboard/overview/ But when I export to PDF, the text is low quality and images are low quality. Not as good as the old report. In fact, the PDF is such low quality we are not providing them to our customers. We're using the old reports. ETA for HQ PDF Export please?
Moz Pro | | OPUS-Cambodia0 -
On Page URL's not updating?
I recently moved my site to Shopify which completely changed the URL structure. I went to my old pages and created permanent 301 redirects to my new pages on shopify. For some reason, the On Page reports are not picking up on one of the new pages. This is effecting my grading. Just wondering why this is happening & whether this may be an indication of a larger problem? Any help would be greatly appreciated! Thanks!
Moz Pro | | PedroAndJobu0 -
Can't get Page Analysis for homepage - any ideas?
Using seomoz toolbar and can't get Page Analysis for homepage - it comes up blank for "page elements", "page attributes" and "link data". Any help would be great. Cheers, Don
Moz Pro | | nositeleftbehind0 -
GWT data v SEO Moz data
I'm sure there's a simple explanation but I can't find it - Looking through the GWT avg position data v SEOMoz ranking data and Market Samurai data there is a large discrepancy. For one term that we hold #1, and have held for a month or two GWTis showing that the avg position is 180 (and down 30). Any reason you know of why the GWT avg position data would be so out of whack with our SERP's and other data? Thanks.
Moz Pro | | MrPaulB0 -
Google UK rankings don't seem to be accurate.
Just a quick question - I am tracking the keyword 'chemistry teaching resources' as part of a campaign and our site comes up at number 4 on a google.co.uk search for this however in the rankings report section of our account, we are ranked at number 50 for this keyword in the 'google UK' column. Does anybody know why this would be different? It is also different for a number of other keywords in the campaign. Any help you could give would be much appreciated. Thanks
Moz Pro | | EdwardUpton610 -
I'm not getting the csv emailed in OSE? Anyone else?
The new version of the tool does not allow me to download the data via csv immediately. It says it will email in 5-10 minutes and never comes? Anyone else having this problem? Cheers
Moz Pro | | josey0 -
When using Wordpress, why does it show up so many meta data errors on here and on google webmaster? A list of do's would be good?
Using wordpress is a good CMS, yet there sre so many meta data errors occuring, is there a list of what to look out for and good practices when using wordpress?
Moz Pro | | CosmikCarrot0