Reconsideration request ignored for 1 month

[seogeek11]

| Oct 9 (1 day ago) |

See question ive posted here https://productforums.google.com/forum/#!msg/webmasters/Wz_pAz7_lk8/jR8DvSyn5T4JHi
We've submitted 2 reconsideration requests in a month and google are not replying to us.   They've caused huge loss in business for us over links that are now against google guidelines.  I checked our links from the tools provided in webmaster tools and i can see some that are against google guidelines that have recently been spidered, however these links were built in 2008-09, long before the panda updates where this type of link would be classed as spammy.IS their anyone i can contact to speak with as clearly google are too big to care anymore or respond to such requests.

http://www.cyberhostpro.com

the responce ive got is

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On Tuesday, October 9, 2012 10:41:33 AM UTC-3, cyberhostpro wrote:

however these links were built in 2008-09, long before the panda updates

When we all rode horses to work there was no need for speed limits on the highway & byways... but then things change.In 2008-09 those links may have been worth something... why do you believe they deserve that value today?Get rid of all those 2008-09 links and you should be ok! If you could offer nay help or advice with this it would be most appreciatedRegardsDaniel

[josh-riley]

Oh, I think it goes back to the root of all evil: cash. We are a corporation and have several sister companies under our umbrella that, collectively, have good sized budgets. And, in fairness, we may have gotten lucky with our assigned rep

I'm not proud of it; I think it's a huge, huge miss on Google's behalf and a ding to their reputation if they play preference for advertisers (ahem, keyword unavailable). I don't envy your position because this can be so frustrating - thank goodness for groups like this where you can either find answers or commiserate?!

[NiallSmith]

Andrea,

I'm glad to hear someone had a better experience than I did, smh. Even after getting enrolled in their 'Engage' program, got an account rep, etc. they did ABSOLUTELY NOTHING and provided me ZERO INSIGHT into how to get a site that was rejected, approved.

My question to you is: what Jedi Mind Tricks did you employ to get that 'better experience'?

[josh-riley]

In my experience, in order to get  a timely reply - or a reply from a non-automated source - you have to be an advertiser. It's disappointing, but once I had an account rep, my experience changed for the better.

[NiallSmith]

Sometimes, I'm afraid Google just lags on getting back to you. I had several publications that had taken several months to get indexed, had written letters to Google, made sure my site was OK, etc. and they still turned my submission down.

Finally, after about 2 months of trying and trying to get added to their indices (not to mention, pulling my hair out and preparing to give-up) I wrote them one last, long letter that included documentation of what the auto-reply message said I was in violation of (as well as a description of how I was meeting their guidelines) and they finally relented.

To summarize, it's quite apparent that they're not reviewing website submissions with human eyes, at least initially. Just keep trying to get indexed and just keep hounding them, eventually they should accept your submission.