Referral exclusion not working with GTM?

[arielbortz]

Hi, how are you?
I have my website with Google Tag Manager implemented. Google Analytics is one of the tags I have configured.

The problem is that Referral exclusions aren't working for me. I excluded 3 domains, and I keep seeing them in my Referral Traffic report.
Any idea why this could be happening?

Best wishes,
Ariel

g04tIqv IrzKXiY

[katemorris]

So good to hear!

[arielbortz]

Fixed it.

Seems that the IT guys left some old ga.js tracking codes that were activated in some transactions. When you have mixed tracking codes between analytics.js and ga.js this kind of pathological behaviors happen.

Thanks!

[arielbortz]

Not yet. Still trying different possible causes. Hopefully I'll have some results in the next few days.

[katemorris]

Did this ever get resolved?

[arielbortz]

Nope, still trying to contact Google to fix this issue.

[katemorris]

Did you figure this out?

[arielbortz]

Yeah, I've seen that article. The problem is that I don't have acceso to the other domain, and that what I did is exactly what it says in the last step, that's why I'm really lost!

I just contacted some people in Google to see if they can check what's going on.

[katemorris]

I don't see anything wrong there ... I wonder if something like this would help you? I've never done it myself, but this article might be worth checking out: http://www.lunametrics.com/blog/2013/12/24/cross-domain-tracking-tag-manager/#sr=g&m=o&cp=or&ct=-tmc&st=(opu qspwjefe)&ts=1420936709

[arielbortz]

There's no way a user can come from those subdomains without passing from my site first. The path you give as an example is accurate.

Analytics is being tracked threw a tag in Google Tag Manager. You can see the configuration of the tag in http://imgur.com/Pqi3Gt5\. Can you find anything wrong?

[katemorris]

Ah, that makes more sense. Is there any way that traffic could be coming from those domains without having gone to your site first? Can you give me an instance of a path a user might take?

Example: User goes to product page on shop.domain.com, checks out, is referred to na.otherdomain.com, and comes back to shop.domain.com.

I am trying to see if there is another issue in the path of the user.

Also, can you share the tag you are using on your site for GA?

[arielbortz]

Yes, but those subdomains aren't from my website, they are from the website of payment gateway from where my visits return to my website after paying.

[katemorris]

In your attachments, the screen grabs referenced two subdomains, one starting with eu and one with na.

[arielbortz]

I'm sorry, what subdomains are you talking about?

[katemorris]

Are these subdomains on the same tracking code as the root domain?

I can't find a live instance of pages on these subdomains, can you give us examples of the tracking code on one page of each subdomain and the main domain (the one being tracked)?

[arielbortz]

Any ideas why this isn't working?

[arielbortz]

Yes, that's what I did, please check the tho images I attached, one of them (http://imgur.com/IrzKXiY) is a screenshot of the Referral Exclusion in the admin section.

[Hutch42]

With the new version of Google Analytics and GTM, you no longer code referral exclusions into the ga.js, instead you should be excluding them in the admin section.

https://developers.google.com/analytics/devguides/collection/upgrade/reference/gtm