Referral exclusion not working with GTM?
-
Hi, how are you?
I have my website with Google Tag Manager implemented. Google Analytics is one of the tags I have configured.The problem is that Referral exclusions aren't working for me. I excluded 3 domains, and I keep seeing them in my Referral Traffic report.
Any idea why this could be happening?Best wishes,
Ariel -
So good to hear!
-
Fixed it.
Seems that the IT guys left some old ga.js tracking codes that were activated in some transactions. When you have mixed tracking codes between analytics.js and ga.js this kind of pathological behaviors happen.
Thanks!
-
Not yet. Still trying different possible causes. Hopefully I'll have some results in the next few days.
-
Did this ever get resolved?
-
Nope, still trying to contact Google to fix this issue.
-
Did you figure this out?
-
Yeah, I've seen that article. The problem is that I don't have acceso to the other domain, and that what I did is exactly what it says in the last step, that's why I'm really lost!
I just contacted some people in Google to see if they can check what's going on.
-
I don't see anything wrong there ... I wonder if something like this would help you? I've never done it myself, but this article might be worth checking out: http://www.lunametrics.com/blog/2013/12/24/cross-domain-tracking-tag-manager/#sr=g&m=o&cp=or&ct=-tmc&st=(opu qspwjefe)&ts=1420936709
-
There's no way a user can come from those subdomains without passing from my site first. The path you give as an example is accurate.
Analytics is being tracked threw a tag in Google Tag Manager. You can see the configuration of the tag in http://imgur.com/Pqi3Gt5. Can you find anything wrong?
-
Ah, that makes more sense. Is there any way that traffic could be coming from those domains without having gone to your site first? Can you give me an instance of a path a user might take?
Example: User goes to product page on shop.domain.com, checks out, is referred to na.otherdomain.com, and comes back to shop.domain.com.
I am trying to see if there is another issue in the path of the user.
Also, can you share the tag you are using on your site for GA?
-
Yes, but those subdomains aren't from my website, they are from the website of payment gateway from where my visits return to my website after paying.
-
In your attachments, the screen grabs referenced two subdomains, one starting with eu and one with na.
-
I'm sorry, what subdomains are you talking about?
-
Are these subdomains on the same tracking code as the root domain?
I can't find a live instance of pages on these subdomains, can you give us examples of the tracking code on one page of each subdomain and the main domain (the one being tracked)?
-
Any ideas why this isn't working?
-
Yes, that's what I did, please check the tho images I attached, one of them (http://imgur.com/IrzKXiY) is a screenshot of the Referral Exclusion in the admin section.
-
With the new version of Google Analytics and GTM, you no longer code referral exclusions into the ga.js, instead you should be excluding them in the admin section.
https://developers.google.com/analytics/devguides/collection/upgrade/reference/gtm
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is the meta referrer tag still used
Is the meta meta referrer tag still used and is it affective. I have an issue with traffic going from one of my sites to a client site and our referral is going into their direct traffic (in Googel Analytics) instead of being seen as a referral from our site. I saw that people were using the meta referral tag, but I can't find any MOZ info about it other than a blog article from 2015.
Reporting & Analytics | | dpsoftware1 -
Https Referral Issues
Hi Moz! We are having some trouble passing along referral data to our linked websites. We are an advertising platform that counts on our clients seeing our traffic in analytics. We recently switched to HTTPS and implemented the meta referral <always>however, we are still experiencing issues with clients not seeing our referral traffic. Are there other ways to make a full-proof fix so they will always see us as a referral? I know the referral tag should help but it isn't supported by all browsers. </always> Also, would there be an issue if we have our site (https) linked to their http site that redirects to https? Even with the referral tag, we are seeing issues. I feel so lucky that our actual transition to https went fine but now with all this referral traffic on clients analytics, I am concerned we are losing the credit we should get for the traffic to their site. Thanks Moz Community!
Reporting & Analytics | | GoAbroadKP0 -
Does referral exclusions remove the ecommerce value from Google Analytics?
Quick question on Referral exclusions. We have a client that just rebuilt their Magento website, referral data from Paypal was never an issue, the site properly attributed to source. New web devs finished the site and all purchases through Google Analytics from PayPal Is now showing as referral traffic. Doing research on the issue the suggestion was to create a referral exclusion in GA from PayPal. My question on that, will the ecommerce value default to the previous referral or will it delete the e-commerce value completely from what is gathered?
Reporting & Analytics | | BCutrer0 -
Bing Referral Traffic
We do not get referral traffic from Google, only organic. Why do we get both organic and referral traffic from Bing?
Reporting & Analytics | | Mike.Bean0 -
GWT Change of Address not working
I work at a .jsp site where we have vanity urls that 301 to the www,domainname.com/index.jsp?c_id. Now when I do a change of address in GWT it tells me that it can't fulfill the change of address cause the redirect goes to www.domainname.com/index.jsp instead of www.domainname.com. I could create a GWT account for www.domainname.com/index.jsp/ but that is a 404 (it needs the c_id). How would I do my change of address?
Reporting & Analytics | | mattdinbrooklyn0 -
Referral Traffic from Google
Hello, I have a question about my company's new website. I've worked in SEO and studied Google Analytics results for a few years now but have never really come across something like this. I started in this position in January of this year and when I started breaking down the traffic sources in Google Analytics, I noticed most of the traffic was coming from Google.com as a referral source. I had never seen Google.com as a referral source before so I looked into options for what it could be. It was not a paid ad and our organic traffic was coming through in Analytics, Before I could get any further, our new website was launched (we switched CRM's to WordPress) and the referral traffic from google went from 2,966 in January of 2015 to 22 in February 2015. for more comparison, in February of 2014, the referral traffic from Google was 2,496. I expected a drop when we switched CRM's but we correctly re-directed all pages and created a new sitemap and our organic traffic is up since the switch (not enough to cover drop in referral). I thought at first this had to do with our Google sellers account being de-activated when we made the switch, but I quickly fixed this over a month ago and no change. I'm wondering if anyone has ever seen Google.com come through as a referral source in Google Analytics and if they we're able to figure out what it actually was. This would be a great help! Thank you, Alex
Reporting & Analytics | | RASEO1 -
Is Google analytics not working properly anymore?
Hi mozzers, We launched a website 2 months ago and when monitoring Organic data on GA we had an average of 23% bounce rate like a month ago but the last 2 weeks I noticed that bounce rate=0%. This is very weird especially that we haven't modified the existing pages and that multiple keywords show an average site duration of 0 seconds. Any thoughts about this discrepancy? Do you think that there is an issue with the GATC implemented? Thanks
Reporting & Analytics | | Ideas-Money-Art0 -
Analytics goal funnel regular expression not working
Hi Guys can anyone point me in the right direction. My funnels used to work fine until our app team decided to add variables in a directory structure instead of a query string. I need to be able to track page steps that now look like this Step 1 = /Reservation/Search/Var1/Var2
Reporting & Analytics | | apolloseo
Step 2 = /Reservation/Quote/Var1/Var2 I've set up this but it's not working Step 1 = /Reservation/Search.*
Step 2 = /Reservation/Quote.* What am I doing wrong?0