Reactivating an archived account not working
-
When I go in to re-activate an account, it doesn't do anything. I've got three active right now, but when I push the Activate button, the loading gif shows, disappeared, but doesn't do anything.
-
I'm having trouble with this as well but the 'ticket' link in the previous comment doesn't work. Not sure best way to get in touch but I'm trying to reactivate an archived campaign and it says I need to upgrade my account. I currently have 4 active campaigns so I should have room for 1 more. Thanks.
-
Hi Everyone,
A fix for this issue was deployed a while ago so everything should be good to go. If you're still running into problems, please send in a ticket and let us know so we can look into this for you. Thanks!
-
Still not working. I cannot reactivate archived campaigns.
-
Is this still not working? I can't activate an archived campaign at the moment either.
Any update?
Thanks!
-
Hi Ben and Federico,
There's currently a bug with archived campaign reactivation our Developers are working on. Unfortunately I don't have an ETA for a deployment of a fix on this. The best thing to do in this case would be to send a ticket into support so we can dive into this for you. This way you can provide us with the campaign(s) in question. Thanks!
Best,
Sam
Moz Helpster -
Unfortunately, I experienced that issue in the past and had to create a new one instead. Write an email to moz help to see if they can reactivate it for you: help@moz.com
-
Yup, no luck.
-
Have tried doing it on the PRO version?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Moz took money from my account?!
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
Product Support | | cjhswe810 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
How to delete account
Hi I don't want to continue my pro account and want to cancel the subscription.
Product Support | | alicedeans
I do not see a direct link for it.
Please help for the same before my first payment is made on 26th July 2015. Thanks0 -
Moz Account - How to Select Monthly Timeframes
I have read that moz have now added the feature to select monthly timeframes when running reports. In my Account, I can only choose Weekly (the previous week) How do i go about selecting Monthly Timeframes? Thanks Adam
Product Support | | AMG1000 -
We are having difficulties connecting to your "Facebook" account.
I keep getting "We are having difficulties connecting to your "Facebook" account. Please go to "Add/Edit Social Accounts" to reauthorize it." then a Moz 404 when I click the Add/Edit link.
Product Support | | iMend0 -
I accidently hit archive on one of my campaigns. How do I undo that?
How do I move a campaign from archive to active. I wrongly hi the archive button before I was ready.
Product Support | | Swecky1