Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. Forwarded vanity domains, suddenly resolving to 404 with appended URL's ending in random 5 characters

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Forwarded vanity domains, suddenly resolving to 404 with appended URL's ending in random 5 characters

    Intermediate & Advanced SEO
    2
    4
    1083
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • SS.Digital
      SS.Digital last edited by

      We have several vanity domains that forward to various pages on our primary domain.
      e.g. www.vanity.com (301)--> www.mydomain.com/sub-page (200)

      These forwards have been in place for months or even years and have worked fine.  As of yesterday, we have seen the following problem.  We have made no changes in the forwarding settings.

      Now, inconsistently, they sometimes resolve and sometimes they do not.  When we load the vanity URL with Chrome Dev Tools (Network Pane) open, it shows the following redirect chains, where xxxxx represents a random 5 character string of lower and upper case letters.  (e.g. VGuTD)

      EXAMPLE:
      www.vanity.com                                  (302, Found) -->
      www.vanity.com/xxxxx                        (302, Found) -->
      www.vanity.com/xxxxx                        (302, Found) -->
      www.vanity.com/xxxxx/xxxxx               (302, Found) -->
      www.mydomain.com/sub-page/xxxxx (404, Not Found)

      This is just one example, the amount of redirects, vary wildly.  Sometimes there is only 1 redirect, sometimes there are as many as 5.

      Sometimes the request will ultimately resolve on the correct mydomain.com/sub-page, but usually it does not (as in the example above).

      We have cross-checked across every browser, device, private/non-private, cookies cleared, on and off of our network etc...   This leads us to believe that it is not at the device or host level.

      Our Registrar is Godaddy.  They have not encountered this issue before, and have no idea what this 5 character string is from.  I tend to believe them because per our analytics, we have determined that this problem only started yesterday.

      Our primary question is, has anybody else encountered this problem either in the last couple days, or at any time in the past?  We have come up with a solution that works to alleviate the problem, but to implement it across hundreds of vanity domains will take us an inordinate amount of time.  Really hoping to fix the cause of the problem instead of just treating the symptom.

      1 Reply Last reply Reply Quote 0
      • SS.Digital
        SS.Digital @MikeTek last edited by

        Yes, we have contacted GoDaddy several times.

        GoDaddy has insisted it is not their problem and they do not have any advice to resolve this issue. GoDaddy support said there can be strange behavior when forward and masking. We tested removing the masking, but it did not make a difference. Nor does 301 vs. 302 redirecting. I understand the latter should not be used as a workaround as these responses have different meanings, but we did test (which also made no difference).

        Check this link for more details:

        https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/m-p/64440#M16148

        Others are experiencing the same issue and somewhere in the thread it was stated that GoDaddy recently rolled out a new system which likely created this issue. We can trace the issue beginning in late August 2017 via Google Analytics, Search Console 404s and testing via Chrome Dev Tools (Network pane with Preserve log checked).

        We would also like to understand why in order to address the root cause, instead of using a workaround. This is significant issue. Unfortunately, GoDaddy is not handling the issue professionally and will impact our future business decisions involving GoDaddy.

        1 Reply Last reply Reply Quote 0
        • MikeTek
          MikeTek last edited by

          That's a very strange behavior I have not seen before (and I've had plenty of experience with GoDaddy and their domain forwarding).

          The query workaround is interesting/clever - but I'd also be inclined to want to sort out why this is happening at all and stop it vs reworking all the domain forwards around this symptom.

          Have you contacted GoDaddy's shared hosting support? I'm not the biggest GoDaddy fan overall, but their tech support team can be quite helpful in tracking issues like this down.

          SS.Digital 1 Reply Last reply Reply Quote 0
          • SS.Digital
            SS.Digital last edited by

            It looks like this is a GoDaddy specific issue that many others are experiencing:

            https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/td-p/60782

            Although, at the time of this writing GoDaddy has not offered an explanation nor resolution. However, a workaround may be forwarding the domain with a query string appended, which in turn, appends the random six characters to the query string, instead of creating a url segment that the CMS interprets as a non-existent page and throws a 404.

            For example, consider:

            www.vanity.com -> www.primary.com?utm_source=forward

            The GoDaddy issue should then resolve with via:

            www.primary.com?utm_source=forwardxxxxxx

            Alternatively, the fowarding can be accomplished from the reverse angle, if you have access to the hosting account of the primary domain by adding a forwarded domain from something like cPanel or Plesk that points the primary domain name and then updating the GoDaddy A record to point to the primary domain's IP Address (and remove any GoDaddy forwarding).

            Or migrate from GoDaddy!

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • rickyporco

              After hack and remediation, thousands of URL's still appearing as 'Valid' in google search console. How to remedy?

              I'm working on a site that was hacked in March 2019 and in the process, nearly 900,000 spam links were generated and indexed. After remediation of the hack in April 2019, the spammy URLs began dropping out of the index until last week, when Search Console showed around 8,000 as "Indexed, not submitted in sitemap" but listed as "Valid" in the coverage report and many of them are still hack-related URLs that are listed as being indexed in March 2019, despite the fact that clicking on them leads to a 404. As of this Saturday, the number jumped up to 18,000, but I have no way of finding out using the search console reports why the jump happened or what are the new URLs that were added, the only sort mechanism is last crawled and they don't show up there. How long can I expect it to take for these remaining urls to also be removed from the index? Is there any way to expedite the process? I've submitted a 'new' sitemap several times, which (so far) has not helped. Is there any way to see inside the new GSC view why/how the number of valid URLs in the indexed doubled over one weekend?

              Intermediate & Advanced SEO | | rickyporco
              0
            • SDCMarketing

              Change Google's version of Canonical link

              Hi My website has millions of URLs and some of the URLs have duplicate versions. We did not set canonical all these years. Now we wanted to implement it  and fix all the technical SEO issues. I wanted to consolidate and redirect all the variations of a URL to the highest pageview version and use that as the canonical because all of these variations have the same content. While doing this, I found in Google search console that Google has already selected another variation of URL as canonical and not the highest pageview version. My questions: I have millions of URLs for which I have to do 301 and set canonical. How can I find all the canonical URLs that Google has autoselected? Search Console has a daily quota of 100 or something. Is it possible to override Google's version of Canonical? Meaning, if I set a variation as Canonical and it is different than what Google has already selected, will it change overtime in Search Console? Should I just do a 301 to highest pageview variation of the URL and not set canonicals at all? This way the canonical that Google auto selected might get redirected to the highest pageview variation of the URL. Any advice or help would be greatly appreciated.

              Intermediate & Advanced SEO | | SDCMarketing
              0
            • Fulanito

              Move domain to new domain, for how much time should I keep forwarding?

              I'm not sure but my website looks like is not getting it's juice as supposed to be. As we already know, google preferred https sites and this is what happened to mine, it was been crawling as https but when the time came to move my domain to new domain, I used 301 or domain forwarding service, unfortunately they didn't have a way to forward from https to new https, they only had regular http to https, when users clicked to my old domain from google search my site was returned to "site does not exist", I used hreflang at least that google would detect my new domain been forwarding and yes it worked but now I'm wondering, for how much time should I keep the forwarding the old domain to the new one, my site looks like is not going up, I have changed all the external links, any help would be appreciated. Thanks!

              Intermediate & Advanced SEO | | Fulanito
              1
            • McTaggart

              Why do people put xml sitemaps in subfolders? Why not just the root? What's the best solution?

              Just read this: "The location of a Sitemap file determines the set of URLs that can be included in that Sitemap. A Sitemap file located at http://example.com/catalog/sitemap.xml can include any URLs starting with http://example.com/catalog/ but can not include URLs starting with http://example.com/images/." here: http://www.sitemaps.org/protocol.html#location Yet surely it's better to put the sitemaps at the root so you have:
              (a) http://example.com/sitemap.xml 
              http://example.com/sitemap-chocolatecakes.xml
              http://example.com/sitemap-spongecakes.xml 
              and so on... OR this kind of approach - 
              (b) http://example/com/sitemap.xml
              http://example.com/sitemap/chocolatecakes.xml and 
              http://example.com/sitemap/spongecakes.xml I would tend towards (a) rather than (b) - which is the best option? Also, can I keep the structure the same for sitemaps that are subcategories of other sitemaps - for example - for a subcategory of http://example.com/sitemap-chocolatecakes.xml I might create http://example.com/sitemap-chocolatecakes-cherryicing.xml - or should I add a sub folder to turn it into http://example.com/sitemap-chocolatecakes/cherryicing.xml Look forward to reading your comments - Luke

              Intermediate & Advanced SEO | | McTaggart
              0
            • andyheath

              Magento: Should we disable old URL's or delete the page altogether

              Our developer tells us that we have a lot of 404 pages that are being included in our sitemap and the reason for this is because we have put 301 redirects on the old pages to new pages. We're using Magento and our current process is to simply disable, which then makes it a a 404. We then redirect this page using a 301 redirect to a new relevant page. The reason for redirecting these pages is because the old pages are still being indexed in Google. I understand 404 pages will eventually drop out of Google's index, but was wondering if we were somehow preventing them dropping out of the index by redirecting the URL's, causing the 404 pages to be added to the sitemap. My questions are: 1. Could we simply delete the entire unwanted page, so that it returns a 404 and drops out of Google's index altogether? 2. Because the 404 pages are in the sitemap, does this mean they will continue to be indexed by Google?

              Intermediate & Advanced SEO | | andyheath
              0
            • Motava

              Other domains hosted on same server showing up in SERP for 1st site's keywords

              For the website in question, the first domain alphabetically on the shared hosting space, strange search results are appearing on the SERP for keywords associated with the site. Here is an example: A search for "unique company name" shows the results: www.uniquecompanyname.com as the top result. But on pages 2 and 3, we are getting results for the same content but for domains hosted on the same server. Here are some examples with the domain name replaced: UNIQUE DOMAIN NAME PAGE TITLE
              ftp.DOMAIN2.com/?action=news&id=63‎
              META DESCRIPTION TEXT UNIQUE DOMAIN NAME PAGE TITLE 2
              www.DOMAIN3.com/?action=news&id=120‎
              META DESCRIPTION TEXT2 UNIQUE DOMAIN NAME PAGE TITLE 2
              www.DOMAIN4.com/?action=news&id=120
              META DESCRIPTION TEXT2 UNIQUE DOMAIN NAME PAGE TITLE 3
              mail.DOMAIN5.com/?action=category&id=17‎
              META DESCRIPTION TEXT3 ns5.DOMAIN6.com/?action=article&id=27‎‎ There are more but those are just some examples. These other domain names being listed are other customer domains on the same VPS shared server. When clicking the result the browser URL still shows the other customer domain name B but the content is usually the 404 page. The page title and meta description on that page is not displayed the same as on the SERP.As far as we can tell, this is the only domain this is occurring for.So far, no crawl errors detected in Webmaster Tools and moz crawl not completed yet.

              Intermediate & Advanced SEO | | Motava
              0
            • djingel1

              Any way to find which domains are 301 redirected to competitors' websites?

              By looking at the work from an SEO collegue it became clear that his weak linkbuilding graph probably is not the cause for his good rankings for a pretty competitive keyword. (also no social mentions where found) I was wondering what it could be, site structure and other on page optimization factors seems to be ok and I don't think there will be exceptionally good or bad user behavior... Finally I looked at the competitors and found that they have more links, better content en better design, so I got a little stuck. The only reason I can think of is that he is doing 301 redirects (or is rel=canonical tags). Is there a way to trace these redirects back to the source in order to include this important variable in your competitor research? thnx

              Intermediate & Advanced SEO | | djingel1
              0
            • nicole.healthline

              Tool to calculate the number of pages in Google's index?

              When working with a very large site, are there any tools that will help you calculate the number of links in the Google index? I know you can use site:www.domain.com to see all the links indexed for a particular url. But what if you want to see the number of pages indexed for 100 different subdirectories (i.e. www.domain.com/a, www.domain.com/b)? is there a tool to help automate the process of finding the number of pages from each subdirectory in Google's index?

              Intermediate & Advanced SEO | | nicole.healthline
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.