Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Turn SEO data into actionable Content Briefs
      Moz Pro

      Turn SEO data into actionable Content Briefs

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. Forwarded vanity domains, suddenly resolving to 404 with appended URL's ending in random 5 characters

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Forwarded vanity domains, suddenly resolving to 404 with appended URL's ending in random 5 characters

    Intermediate & Advanced SEO
    2
    4
    1184
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • SS.Digital
      SS.Digital last edited by

      We have several vanity domains that forward to various pages on our primary domain.
      e.g. www.vanity.com (301)--> www.mydomain.com/sub-page (200)

      These forwards have been in place for months or even years and have worked fine.  As of yesterday, we have seen the following problem.  We have made no changes in the forwarding settings.

      Now, inconsistently, they sometimes resolve and sometimes they do not.  When we load the vanity URL with Chrome Dev Tools (Network Pane) open, it shows the following redirect chains, where xxxxx represents a random 5 character string of lower and upper case letters.  (e.g. VGuTD)

      EXAMPLE:
      www.vanity.com                                  (302, Found) -->
      www.vanity.com/xxxxx                        (302, Found) -->
      www.vanity.com/xxxxx                        (302, Found) -->
      www.vanity.com/xxxxx/xxxxx               (302, Found) -->
      www.mydomain.com/sub-page/xxxxx (404, Not Found)

      This is just one example, the amount of redirects, vary wildly.  Sometimes there is only 1 redirect, sometimes there are as many as 5.

      Sometimes the request will ultimately resolve on the correct mydomain.com/sub-page, but usually it does not (as in the example above).

      We have cross-checked across every browser, device, private/non-private, cookies cleared, on and off of our network etc...   This leads us to believe that it is not at the device or host level.

      Our Registrar is Godaddy.  They have not encountered this issue before, and have no idea what this 5 character string is from.  I tend to believe them because per our analytics, we have determined that this problem only started yesterday.

      Our primary question is, has anybody else encountered this problem either in the last couple days, or at any time in the past?  We have come up with a solution that works to alleviate the problem, but to implement it across hundreds of vanity domains will take us an inordinate amount of time.  Really hoping to fix the cause of the problem instead of just treating the symptom.

      1 Reply Last reply Reply Quote 0
      • SS.Digital
        SS.Digital @MikeTek last edited by

        Yes, we have contacted GoDaddy several times.

        GoDaddy has insisted it is not their problem and they do not have any advice to resolve this issue. GoDaddy support said there can be strange behavior when forward and masking. We tested removing the masking, but it did not make a difference. Nor does 301 vs. 302 redirecting. I understand the latter should not be used as a workaround as these responses have different meanings, but we did test (which also made no difference).

        Check this link for more details:

        https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/m-p/64440#M16148

        Others are experiencing the same issue and somewhere in the thread it was stated that GoDaddy recently rolled out a new system which likely created this issue. We can trace the issue beginning in late August 2017 via Google Analytics, Search Console 404s and testing via Chrome Dev Tools (Network pane with Preserve log checked).

        We would also like to understand why in order to address the root cause, instead of using a workaround. This is significant issue. Unfortunately, GoDaddy is not handling the issue professionally and will impact our future business decisions involving GoDaddy.

        1 Reply Last reply Reply Quote 0
        • MikeTek
          MikeTek last edited by

          That's a very strange behavior I have not seen before (and I've had plenty of experience with GoDaddy and their domain forwarding).

          The query workaround is interesting/clever - but I'd also be inclined to want to sort out why this is happening at all and stop it vs reworking all the domain forwards around this symptom.

          Have you contacted GoDaddy's shared hosting support? I'm not the biggest GoDaddy fan overall, but their tech support team can be quite helpful in tracking issues like this down.

          SS.Digital 1 Reply Last reply Reply Quote 0
          • SS.Digital
            SS.Digital last edited by

            It looks like this is a GoDaddy specific issue that many others are experiencing:

            https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/td-p/60782

            Although, at the time of this writing GoDaddy has not offered an explanation nor resolution. However, a workaround may be forwarding the domain with a query string appended, which in turn, appends the random six characters to the query string, instead of creating a url segment that the CMS interprets as a non-existent page and throws a 404.

            For example, consider:

            www.vanity.com -> www.primary.com?utm_source=forward

            The GoDaddy issue should then resolve with via:

            www.primary.com?utm_source=forwardxxxxxx

            Alternatively, the fowarding can be accomplished from the reverse angle, if you have access to the hosting account of the primary domain by adding a forwarded domain from something like cPanel or Plesk that points the primary domain name and then updating the GoDaddy A record to point to the primary domain's IP Address (and remove any GoDaddy forwarding).

            Or migrate from GoDaddy!

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • Saba.Elahi.M.

              When creating a sub-domain, does that sub-domain automatically start with the DA of the main domain?

              We have a website with a high DA and we are considering sub-folder or sub-domain. One of the great benefits of a sub-folder is that we know we get to keep the high DA, is this also the case for sub-domains? Also if you could provide any sources of information that specify this, I can't see to find anything!

              Intermediate & Advanced SEO | | Saba.Elahi.M.
              0
            • BHeffernan

              Can subdomains hurt your primary domain's SEO?

              Our primary website https://domain.com has a subdomain https://subDomain.domain.com and on that subdomain we have a jive-hosted community, with a few links to and fro. In GA they are set up as different properties but there are many SEO issues in the jive-hosted site, in which many different people can create content, delete content, comment, etc. There are issues related to how jive structures content, broken links, etc. My question is this: Aside from the SEO issues with the subdomain, can the performance of that subdomain negatively impact the SEO performance and rank of the primary domain? I've heard and read conflicting reports about this and it would be nice to hear from the MOZ community about options to resolve such issues if they exist. Thanks.

              Intermediate & Advanced SEO | | BHeffernan
              1
            • Lauriedechaseaux

              Displaying Vanity URL in Google Search Result

              Hi Moz! Not sure if this has been asked before, but is there any way to tell Google to display a vanity URL (that has been 301d) instead of the actual URL in the SERP? Example: www.domainA.com is a vanity URL (bought specifically for Brand Identity reasons) that redirects to www.domainB.com. Is it possible to have the domainA Url show up in Google for a Branded search query? Thanks in advance! Arjun

              Intermediate & Advanced SEO | | Lauriedechaseaux
              0
            • genevieveagar

              Switching URLs after acquisition to retain domain authority?

              Hey everyone! My company just acquired our biggest competitor and we're switching to their platform because they have a better technical structure for SEO--what's the best way to do that, other than a 301 redirect? Can we even rename their domain to ours? How do we ensure we keep both our and their domain authority and SEO juice? Thanks!

              Intermediate & Advanced SEO | | genevieveagar
              0
            • dsbud

              Site structure: Any issues with 404'd parent folders?

              Is there any issue with a 404'd parent folder in a URL? There's no links to the parent folder and a parent folder page never existed. For example say I have the following pages w/ content: /famous-dogs/lassie/
              /famous-dogs/snoopy/
              /famous-dogs/scooby-doo/ But I never (and maybe never plan to) created a general **/famous-dogs/ **page. Sitemaps.xml does not link to it, nor does any page on my site. Is there any concerns with doing this? Am I missing out on any sort of value that might pass to a parent folder?

              Intermediate & Advanced SEO | | dsbud
              0
            • Bankable

              How will changing my website's page content affect SEO?

              Our company is looking to update the content on our existing web pages and I am curious what the best way to roll out these changes are in order to maintain good SEO rankings for certain pages. The infrastructure of the site will not be modified except for maybe adding a couple new pages, but existing domains will stay the same. If the domains are staying the same does it really matter if I just updated 1 page every week or so, versus updating them all at once? Just looking for some insight into how freshening up the content on the back end pages could potentially hurt SEO rankings initially. Thanks!

              Intermediate & Advanced SEO | | Bankable
              1
            • Bio-RadAbs

              Can you redirect specific sub domain URLs?

              ello! We host our PDFs, Images, CSS all in a sub domain. For the question, let's call this sub.cyto.com. I've noticed a particular PDF doing really well, infact it has gathered valuable external links from high authoritative sites. To top it off, it gets good visits. I've been going back and forth with our developers to move this PDF to a subfolder structure.
              For example: www.cyto.com/document/xxxx.pdf In my perspective, if I move this and set up a permanent redirect, then all the external links the PDF gathered, link juice and future visits will be attributed to the main website. Since the PDF is existing in the subdomain, I can't even track direct visits nor get the link juice. It appears in top position of Google as well. My developer says it is better to keep images, pdf, css in the subdomain. I see his point and an idea I have is to: convert the pdf to a webpage. Set up a 301 redirect from the existing subdomain to this webpage Upload the pdf with a new name and link to it from the webpage, so users can download if they choose to. This should give me the existing rank juice. However, my question is whether you can set up a 301 redirect for just a single subdomain URL to a folder structure URL? sub.cyto.com/xxx.pdf to www.cyto.com/document/xxxx.pdf?

              Intermediate & Advanced SEO | | Bio-RadAbs
              0
            • SKP

              Two Pages with the Same Name Different URL's

              I was hoping someone could give me some insight into a perplexing issue that I am having with my website. I run an 20K product ecommerce website and I am finding it necessary to have two pages for my content: 1 for content category pages about wigets one for shop pages for wigets 1st page would be .com/shop/wiget/ 2nd page would be .com/content/wiget/ The 1st page would be a catalogue of all the products with filters for the customer to narrow down wigets. So ultimately the URL for the shop page could look like this when the customer filters down... .com/shop/wiget/color/shape/ The second page would be content all about the Wigets. This would be types of wigets colors of wigets, how wigets are used, links to articles about wigets etc. Here are my questions. 1. Is it bad to have two pages about wigets on the site, one for shopping and one for information. The issue here is when I combine my content wiget with my shop wiget page, no one buys anything. But I want to be able to provide Google the best experience for rankings. What is the best approach for Google and the customer? 2.  Should I rel canonical all of my .com/shop/wiget/ + .com/wiget/color/ etc. pages to the .com/content/wiget/ page? Or, Should I be canonicalizing all of my .com/shop/wiget/color/etc pages to .com/shop/wiget/ page? 3. Ranking issues. As it is right now, I rank #1 for wiget color. This page on my site would be .com/shop/wiget/color/ . If I rel canonicalize all of my pages to .com/content/wiget/ I am going to loose my rankings because all of my shop/wiget/xxx/xxx/ pages will then point to .com/content/wiget/ page. I am just finding with these massive ecommerce sites that there is WAY to much potential for duplicate content, not enough room to allow Google the ability to rank long tail phrases all the while making it completely complicated to offer people pages that promote buying. As I said before, when I combine my content + shop pages together into one page, my sales hit the floor (like 0 - 15 dollars a day), when i just make a shop page my sales are like (1k+ a day). But I have noticed that ever since Penguin and Panda my rankings have fallen from #1 across the board to #15 and lower for a lot of my phrase with the exception of the one mentioned above. This is why I want to make an information page about wigets and a shop page for people to buy wigets. Please advise if you would. Thanks so much for any insight you can give me!

              Intermediate & Advanced SEO | | SKP
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.