Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
WPEngine Causing Redirect Chain
-
Hi guys,
Had a quick question that I wanted to verify here. After reviewing a Moz report we received some redirect chain error on all of our sites hosted with WPEngine. We noticed that the redirect chain appears to be coming from how the domains are configured in their control panel.
Essentially, there is a redirect:
- from staging/temp -> to live
- from non-www -> to www
- SSL redirect from http -> https
The issue here is that the non-www is redirecting to www and then redirected again to https://www
According to support the only way to get rid of this error is to drop the www version of the domain and to host everything under https://domain.com. To me it seems very odd that you cannot just go from http://non-www to https://www in just 1 301 redirect.
Has anyone else experienced this or am I just not looking at the situation correctly?
-
@AaronHenry This works. i had numerous redirect hops on wpengine. i followed these industructions and my issue went away. Make sure you clear cache when you do this (on the site and wpengine cache)... also make sure you dont have any redirects on the domain or cloud flare dns file level. Remove any redriects of the primary and set www. as the primary.
-
Hi Jared,
In the WPE redirect rule editor, it doesn't provide an option for the non-www domain. Only "All domains" and "www.mywwwdomain.com". What do you suggest doing here to eliminate the redirect chain?
-
Hi Donna,
Thanks for the followup!
This method would work for both www and non-www to get it over to https://. We handle redirects on the Nginx layer, so by adding in a Redirect Rule it overwrites any default platform redirect rules in the User Portal and ensures your preferred setup is handled first.
If you run into any trouble getting it configured, please reach out to us and we'll be glad to ensure it gets set up properly. Should anyone tell you it's not possible, request that they reach out to me and I'll be sure to instruct them on the method to get it squared away.
Cheers,
Jared Arnold -
Hi Aaron,
You're very welcome and I'm glad that you've been overall enjoying the platform!
It's very possible that they didn't quite grasp the request, though it is a bit of an SEO quirk to configure. I'll be following up with some of our team to help ensure our internal documentation's up to date so that should this be asked in the future, we can provide a more consistent experience for you.
Thanks!
Jared Arnold -
Same question but for the www version of the site. Can it route directly to HTTPS without a redirect? Do I just have to delete the existing non-www to www redirect and follow your logic above? It will take care of both www and non-www redirecting to HTTPS?
I have also asked the help desk several times for a solution, although not recently. I was told it wasn't possible.
-
Thanks for this information! All of the support agents I spoke with told me that it was not possible. They were all extremely professional, but perhaps they didn't understand what I was asking. I'm glad to hear there is a way to make it happen. WPE is a great platform for us.
-
Hey Aaron!
Jared from WP Engine here.
I just wanted to reach out and provide a bit of clarification on the redirect chain here. On our platform, it is possible to have non-www go to https://www directly.
To do so, it requires adding each domain individually within the User Portal under 'Domains'. (not combining them under redirects) Once done, you then create a Redirect Rule within the 'Redirect Rules' section with the following parameters:
Name: (this can be anything)
Domain: (your non-www domain)
Source: ^/(.*)
Destination: https://www.yourwwwdomain.com/$1Once configured and the cache purged, a request to the non-www version of your address will skip the http://www redirect and go directly to the secure https://www version.
If you run into any trouble getting it set up, please reach out to our team and we will be glad to help configure it for you.
Thanks,
Jared Arnold -
Just thought I'd shoot an update - according to WPEngine the redirect will always be there. No way around it on their platform.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My homepage redirects to itself?
Hi there - I'm not a SEO so help would be appreciated! Moz is telling me we have a redirect loop but the URLs are the same. https://www.example.com/ to https://www.example.com/ Why is my homepage creating a redirect loop to itself? We use Wordpress and I do not have any redirects listed for our homepage. Could this have something to do with switching to https in April? Thanks, Katherine
Technical SEO | | kmmartin0 -
Is there a limit to Internal Redirect?
I know Google says there is no limit to it but I have seen on many websites that too many 301 redirects can be a problem and might negatively affect your rankings in SERPs. I wanted to know especially from people who worked on large ecommerce site. How do they manage internal redirect from one URL to other and how many according to you are too many. I mean if you get a website that contain 300 plus 301 redirections within the website, how will you deal with that? Please let me know if the question is not clear.
Technical SEO | | MoosaHemani0 -
Sudden drop in Rankings after 301 redirect
Greetings to Moz Community. Couple of months back, I have redirected my old blog to a new URL with 301 redirect because of spammy links pointed to my old blog. I have transfer all the posts manually, changed the permalink structure and 301 redirected every individual URL. All the ranking were boosted within couple of weeks and regained the traffic. After a month I have observed, the links pointed to old site are showing up in Webmaster Tools for the new domain. I was shocked (no previous experience) and again Disavowed all links. Today, all the positions went down for new domain. My questions are: 1. Did the Disavow tool worked this time with new domain? All the links pointed to old domain were devaluated? Is this the reason for ranking drop? Or 2. 301 Old domain with Unnatural links causes the issue? 3. Removing 301 will help to regain few keyword positions? I'm taking this as a case study. Already removed the 301 redirect. Looking for solid discussion.Thanks.
Technical SEO | | praveen4390 -
301 Redirects in subfolders
Hi, we're making our site into a static site but I would like to transfer the Google juice. Most of the links and database exist on subfolders though. Could I simply do 301 redirects on the subfolders and retain the value or does it have to be on the full domain?
Technical SEO | | Therealmattyd0 -
Redirect root domain to www
I've been having issues with my keyword rankings with MOZ and this is what David at M0Z asked me to do below. Does anyone have a solution to this? I'm not 100% sure what to do. Does it hurt ranking to have a domain at the root or not? Can I 301 redirect a whole site or do I have to do individual pages. "Your campaign is looking for rankings for the www version of the campaign but the URL resolves as a root domain. This would explain the discrepancy. Since there is no re-direct between the two, you can have brickmarkers.com 301 re-direct to www.site.com which will prevent you from re-creating your campaign to track the root domain. Once the re-direct is in place it will take a while for Google to show the www version in the results in which your campaign rankings will be accurate." Thanks
Technical SEO | | SeaDrive0 -
301 Redirect with index.asp
I am very new to all of this so forgive the newbie questions I will get better. Ok so after starting a campaign I see that I have many issues including where some pages are being deemed as duplicate content. 1. The report says the http://lucid8.com has duplicate content on 2 other pages 2. When I look at them it shows that http://lucid8.com/index.asp and http://www.lucid8.com are duplicates. 3. Really these are the exactly the same page because the default page that is opened for www.lucid8.com http://www.lucid8.com etc always opens the index.asp page. 4. Now I read that I should do permanent redirects and how to do this via IIS and I tried to do a redirect from index.asp to www.lucid8.com but that does not work because www.lucid8.com is pointing to index.asp and so we end up in a circle. So the question is how do I get rid of these duplicate page references without causing problems. Thanks
Technical SEO | | TroyW0 -
How long should I keep 301 redirects?
I have modified a the URL structure of a whole section of a website and used mod_rewrite 301 redirect to match the new structure. Now that was around 3 months ago and I was wondering how long should I keep this redirect for? As it is a new website I am quite sure that there are no links around with the old URL structure but still I can see the google bot trying from time to time to access the old URL structure. Shouldn't the google bot learn from this 301 redirect and not go anymore for the old URL?
Technical SEO | | socialtowards0
