Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google Search Console Not Sending Messages
-
One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found.
Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails.
After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted.
After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear.
However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted!
We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response.
Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?
-
Hi There,
There should be no problem in receiving the notifications if you have A.)Turned ON notifications, B.) Removed the admins properly and taken access. Both processes are listed below.
Turn alerts on and off
-
Sign in to your Google Admin console.
Sign in using an administrator account
-
From the Admin console Home page, go to Reports.
To see Reports, you might have to click More controls at the bottom.
-
In the left pane, click Manage Alerts.
If you have custom alerts, they'll appear at the bottom of the list. -
In the Status column on the right, turn the switch on to receive an alert, or turn off to stop receiving the alert.
-
(Optional) Click the Email recipients column to edit alert recipients by email address. You can also check or uncheck Super Administrator(s) to start or stop alerts for users who are super administrators
We lost our site owner!
If the verified owner of your site leaves, or you're not sure who the verified owner is, simply verify another owner for your site. The new owner will be able to see the list of all owners and users verified to that site, as well as the method used to verify each owner. You can then optionally unverify previous owners by removing their verification token (for example, removing the HTML tag from the site, for HTML-tag-verified owners). See Add or remove owners for more information.
-
-
It sounds like a few people have been able to access your WebMasters due to prior employment and such. I would check to make sure that notifications is selected. It's possible it might have been unchecked by a prior employee.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Page disappears from Google search results
Hi, I recently encountered a very strange problem.
Technical SEO | | JoelssonMedia
One of the pages I published in my website ranked very well for a couple of days on top 5, then after a couple of days, the page completely vanished, no matter how direct I search for it, does not appear on the results, I check GSC, everything seems to be normal, but when checking Google analytics, I find it strange that there is no data on the page since it disappeared and it also does not show up on the 'active pages' section no matter how many different computers i keep it open. I have checked to page 9, and used a couple of keyword tools and it appears nowhere! It didn't have any back links, but it was unique and high quality. I have checked on the page does still exist and it is still readable. Has this ´happened to anyone before? Any thoughts would be gratefully received.0 -
Why Google de-rank a website.
Hi, I was inspecting a website which is covering the topic of best wheelbarrow of 2021, it is a new website and and starts ranking on google. But, after few days it got de-rank automatically and Moz is also not showing any result to that. I was wandering why this just happened and what should I do if I made my website and will not face this kind of situation?
Technical SEO | | Moeen22330 -
Does google look at H3 tags?
I've had someone tell me that google doesn't pay attention to H3 tags -- only H1 and H2. I haven't found much online to back this up or discredit it; thought I'd ask the Moz community!
Technical SEO | | LivDetrick5 -
Hide sitelinks from Google search results
Does anyone have any recommendations on how you can tell Google (hopefully via a URL) not to index that page of a website? I have tried through SEO Yoast to hide certain sitemaps (which has worked to a degree) but certain functionalities of Wordpress websites show links without them actually being part of a "sitemap" so those links are harder to hide. I'm having an issue with one of my websites - the sitelinks that Google is suggesting are nowhere near the most popular pages and I know that you can't make recommendations through Google not to show certain pages through Search Console. anymore. Any suggestions are greatly appreciated! Thanks!
Technical SEO | | MainstreamMktg0 -
Discrepancy in actual indexed pages vs search console
Hi support, I checked my search console. It said that 8344 pages from www.printcious.com/au/sitemap.xml are indexed by google. however, if i search for site:www.printcious.com/au it only returned me 79 results. See http://imgur.com/a/FUOY2 https://www.google.com/search?num=100&safe=off&biw=1366&bih=638&q=site%3Awww.printcious.com%2Fau&oq=site%3Awww.printcious.com%2Fau&gs_l=serp.3...109843.110225.0.110430.4.4.0.0.0.0.102.275.1j2.3.0....0...1c.1.64.serp..1.0.0.htlbSGrS8p8 Could you please advise why there is discrepancy? Thanks.
Technical SEO | | Printcious0 -
My video sitemap is not being index by Google
Dear friends, I have a videos portal. I created a video sitemap.xml and submit in to GWT but after 20 days it has not been indexed. I have verified in bing webmaster as well. All videos are dynamically being fetched from server. My all static pages have been indexed but not videos. Please help me where am I doing the mistake. There are no separate pages for single videos. All the content is dynamically coming from server. Please help me. your answers will be more appreciated................. Thanks
Technical SEO | | docbeans0 -
HELP: Wrong domain showing up in Google Search
So i have this domain (1)devicelock.com and i also had this other domain (2)ntutility.com, the 2nd domain was an old domain and it is not in use anymore. But when i search for devicelock on Google, the homepage devicelock.com does not exist. Only ntutility.com comes up. I asked one of the developer how the redirect is happening from the old domain to the new one and he told me its through a DNS forward. And there is no way to have an .htacess file to set up a 301 instead. Please help!
Technical SEO | | Devicelock0 -
Google Cache is not showing in my page
Hello Everyone, I have issue in my Page, My category page (http://www.bannerbuzz.com/custom-vinyl-banners.html) is regular cached in past, but before sometime it can't show the cached result in SERP and not show in cached result , I have also fetch this link in google web master, but can't get the result, it is showing following message. 404. That’s an error. The requested URL /search?q=cache%3A http%3A//www.bannerbuzz.com/custom-vinyl-banners.html was not found on this server. That’s all we know. My category page rank is 2 and its keyword is on first in google.com, so i am little bit worried about this page cache issue, Can someone please tell me why is this happening? Is this a temporary issue? Help me to solve out this cache issue and once again my page will regularly cache in future. Thanks
Technical SEO | | CommercePundit0