Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google Search Console Not Sending Messages
-
One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found.
Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails.
After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted.
After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear.
However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted!
We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response.
Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?
-
Hi There,
There should be no problem in receiving the notifications if you have A.)Turned ON notifications, B.) Removed the admins properly and taken access. Both processes are listed below.
Turn alerts on and off
-
Sign in to your Google Admin console.
Sign in using an administrator account
-
From the Admin console Home page, go to Reports.
To see Reports, you might have to click More controls at the bottom.
-
In the left pane, click Manage Alerts.
If you have custom alerts, they'll appear at the bottom of the list. -
In the Status column on the right, turn the switch on to receive an alert, or turn off to stop receiving the alert.
-
(Optional) Click the Email recipients column to edit alert recipients by email address. You can also check or uncheck Super Administrator(s) to start or stop alerts for users who are super administrators
We lost our site owner!
If the verified owner of your site leaves, or you're not sure who the verified owner is, simply verify another owner for your site. The new owner will be able to see the list of all owners and users verified to that site, as well as the method used to verify each owner. You can then optionally unverify previous owners by removing their verification token (for example, removing the HTML tag from the site, for HTML-tag-verified owners). See Add or remove owners for more information.
-
-
It sounds like a few people have been able to access your WebMasters due to prior employment and such. I would check to make sure that notifications is selected. It's possible it might have been unchecked by a prior employee.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Favicon not showing in google serps
Hi, I have a website where the favicon is not showing in the google mobile serps. It's appearing the default icon instead (world icon). This is the tag I have place in the head section of the website: <link rel="shortcut icon" href="/favicon.ico" /> The size of the favicon is 48x48 and it's appearing correctly in the browser tag. I've checked that the google robot can crawl it and in the server logs I can see requests from the "Google Favicon" user-agent. Has anyone had this same problem? Any advice?
Technical SEO | | dMaLasp0 -
Why Google de-rank a website.
Hi, I was inspecting a website which is covering the topic of best wheelbarrow of 2021, it is a new website and and starts ranking on google. But, after few days it got de-rank automatically and Moz is also not showing any result to that. I was wandering why this just happened and what should I do if I made my website and will not face this kind of situation?
Technical SEO | | Moeen22330 -
Hide sitelinks from Google search results
Does anyone have any recommendations on how you can tell Google (hopefully via a URL) not to index that page of a website? I have tried through SEO Yoast to hide certain sitemaps (which has worked to a degree) but certain functionalities of Wordpress websites show links without them actually being part of a "sitemap" so those links are harder to hide. I'm having an issue with one of my websites - the sitelinks that Google is suggesting are nowhere near the most popular pages and I know that you can't make recommendations through Google not to show certain pages through Search Console. anymore. Any suggestions are greatly appreciated! Thanks!
Technical SEO | | MainstreamMktg0 -
Google serp pagination issue
We are a local real estate company and have landing pages for different communities and cities around our area that display the most recent listings. For example: www.mysite.com/wa/tumwater is our landing page for the city of Tumwater homes for sale. Google has indexed most of our landing pages, but for whatever reason they are displaying either page 2, 3, 4 etc... instead of page 1. Our Roy, WA landing page is another example. www.mysite.com/wa/roy has recently been showing up on page 1 of Google for "Roy WA homes for sale", but now we are much further down and www.mysite.com/wa/roy?start=80 (page 5) is the only page in the serps. (coincidentally we no longer have 5 pages worth of listings for this city, so this link now redirects to www.mysite.com/wa/roy.) We haven't made any major recent changes to the site. Any help would be much appreciated! *You can see what my site is in the attached image... I just don't want this post to show up when someone google's the actual name of the business 🙂 nTTrSMx.jpg C4mhfgh.jpg
Technical SEO | | summithomes0 -
How do I "undo" or remove a Google Search Console change of address?
I have a client that set a change of address in Google Search Console where they informed Google that their preferred domain was a subdomain, and now they want Google to also consider their base domain (without the change of address). How do I get the change of address in Google search console removed?
Technical SEO | | KatherineWatierOng0 -
Should I nofollow search results pages
I have a customer site where you can search for products they sell url format is: domainname/search/keywords/ keywords being what the user has searched for. This means the number of pages can be limitless as the client has over 7500 products. or should I simply rel canonical the search page or simply no follow it?
Technical SEO | | spiralsites0 -
Why is my site jumping around in google search ?
Hi I've been trying to get my page up in google results and I was wondering why the constant fluctuation. For example, on one day the pages is nr. 26, the next day it's nr. 65 then jumps back on say 30 and then in a few more days it's going back to 50. What's the logic behind that ? Thanks Cezar
Technical SEO | | sparts1 -
Notice of DMCA removal from Google Search
Dear Mozer's Today I get from Google Webmaster tools a "Notice of DMCA removal" I'll paste here the note to get your opinions "Hello, Google has been notified, according to the terms of the Digital Millennium Copyright Act (DMCA), that some of your materials allegedly infringe upon the copyrights of others. The URLs of the allegedly infringing materials may be found at the end of this message. The affected URLs are listed below: http://www.freesharewaredepot.com/productpages/Ultimate_Spelling__038119.asp" So I perform these steps: 1. Remove the page from the site (now it gives 404). 2. Remove it from database (no listed on directory, sitemap.xml and RSS) 3. I fill the "Google Content Removed Notification form" detailing the removal of the page. My question is now I have to do any other task, such as fill a site reconsideration, or only I have to wait. Thank you for your help. Claudio
Technical SEO | | SharewarePros0