Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google Search Console Not Sending Messages
-
One of our sites received a Manual Penalty for unnatural links by Google. However, we never received a message in Google Search Console or an email about the manual action. The only reason we knew about the penalty is by the obvious drop in rankings, then signing into search console to look for any manual actions, which we found.
Since then, we have submitted a disavow file and a reconsideration request. However, once again we did not receive an email or message in search console that shows confirmation of the disavow or that they received the reconsideration request. The disavow file does show up after I upload it, and it says it was successfully uploaded... but no messages or emails.
After many hours of investigating the various canonical versions of our website on Search Console, we found out that there were several “owners” of the various canonical versions of our site that had “could not find the email address” as a site owner. We found out that these were previous employees who no longer worked with the company and their email address was deleted.
After unverifying these site owners, (all the ones that had “could not find the email address” as the site owner), the notifications, emails and messages in Search Console started to appear.
However, the only place they did not appear, is the main canonical version of our site. Of course, the main canonical version of our site (https://www) is the version that we uploaded the disavow and reconsideration request. This is the canonical version of the site that we need to receive these messages to know if our reconsideration request was granted!
We’ve just reuploaded the disavow file and reconsideration request to all of the other canonical versions (2 of the 3 received the message about the penalty)…. and we are currently awaiting a response.
Has anybody else had problems with not receiving notifications in search console due to deleted email addresses?
-
Hi There,
There should be no problem in receiving the notifications if you have A.)Turned ON notifications, B.) Removed the admins properly and taken access. Both processes are listed below.
Turn alerts on and off
-
Sign in to your Google Admin console.
Sign in using an administrator account
-
From the Admin console Home page, go to Reports.
To see Reports, you might have to click More controls at the bottom.
-
In the left pane, click Manage Alerts.
If you have custom alerts, they'll appear at the bottom of the list. -
In the Status column on the right, turn the switch on to receive an alert, or turn off to stop receiving the alert.
-
(Optional) Click the Email recipients column to edit alert recipients by email address. You can also check or uncheck Super Administrator(s) to start or stop alerts for users who are super administrators
We lost our site owner!
If the verified owner of your site leaves, or you're not sure who the verified owner is, simply verify another owner for your site. The new owner will be able to see the list of all owners and users verified to that site, as well as the method used to verify each owner. You can then optionally unverify previous owners by removing their verification token (for example, removing the HTML tag from the site, for HTML-tag-verified owners). See Add or remove owners for more information.
-
-
It sounds like a few people have been able to access your WebMasters due to prior employment and such. I would check to make sure that notifications is selected. It's possible it might have been unchecked by a prior employee.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google image search filter tabs and how to rank on them
I have noticed Google image search has included suggestion tabs (e.g,. design, nature... when searching background) on the top of the image search.
Technical SEO | | Mike555
Are there specific meta tags I can add into my images so that my images will show up on each tab?
Do those filters just show content based on image keywords or something else? IRme7gQ0 -
Does google look at H3 tags?
I've had someone tell me that google doesn't pay attention to H3 tags -- only H1 and H2. I haven't found much online to back this up or discredit it; thought I'd ask the Moz community!
Technical SEO | | LivDetrick5 -
Hide sitelinks from Google search results
Does anyone have any recommendations on how you can tell Google (hopefully via a URL) not to index that page of a website? I have tried through SEO Yoast to hide certain sitemaps (which has worked to a degree) but certain functionalities of Wordpress websites show links without them actually being part of a "sitemap" so those links are harder to hide. I'm having an issue with one of my websites - the sitelinks that Google is suggesting are nowhere near the most popular pages and I know that you can't make recommendations through Google not to show certain pages through Search Console. anymore. Any suggestions are greatly appreciated! Thanks!
Technical SEO | | MainstreamMktg0 -
Not all images indexed in Google
Hi all, Recently, got an unusual issue with images in Google index. We have more than 1,500 images in our sitemap, but according to Search Console only 273 of those are indexed. If I check Google image search directly, I find more images in index, but still not all of them. For example this post has 28 images and only 17 are indexed in Google image. This is happening to other posts as well. Checked all possible reasons (missing alt, image as background, file size, fetch and render in Search Console), but none of these are relevant in our case. So, everything looks fine, but not all images are in index. Any ideas on this issue? Your feedback is much appreciated, thanks
Technical SEO | | flo_seo1 -
HELP: Wrong domain showing up in Google Search
So i have this domain (1)devicelock.com and i also had this other domain (2)ntutility.com, the 2nd domain was an old domain and it is not in use anymore. But when i search for devicelock on Google, the homepage devicelock.com does not exist. Only ntutility.com comes up. I asked one of the developer how the redirect is happening from the old domain to the new one and he told me its through a DNS forward. And there is no way to have an .htacess file to set up a 301 instead. Please help!
Technical SEO | | Devicelock0 -
Google is indexing my directories
I'm sure this has been asked before, but I was looking at all of Google's results for my site and I found dozens of results for directories such as: Index of /scouting/blog/wp-includes/js/swfupload/plugins Obviously I don't want those indexed. How do I prevent Google from indexing those? Also, it only seems to be doing it with Wordpress, not any of the directories on my main site. (We have a wordpress blog, which is only a portion of the site)
Technical SEO | | UnderRugSwept0 -
Image search and CDNs
Hi, Our site has a very high domain strength. Although our site ranks well for general search phrases, we rank poorly for image search (even though our site has very high quality images). Our images are hosted on a separate CDN with a different domain. Although there are a number of benefits to doing this, since they are on a different domain, are we not able to capitalize on our my site's domain strength? Is there any way to associate our CDN to our main site via Google webmaster tools? Has anyone researched the search ranking impacts due to storing your images on a CDN, given that your domain strength is very high? Curious on people's thoughts?
Technical SEO | | NicB10 -
Why are old versions of images still showing for my site in Google Image Search?
I have a number of images on my website with a watermark. We changed the watermark (on all of our images) in May, but when I search for my site getmecooking in Google Image Search, it still shows the old watermark (the old one is grey, the new one is orange). Is Google not updating the images its search results because they are cached in Google? Or because it is ignoring my images, having downloaded them once? Should we be giving our images a version number (at the end of the file name)? Our website cache is set to 7 days, so that's not the issue. Thanks.
Technical SEO | | Techboy0