SEO Best Practices for Customer Portals
-
We have a customer portal which is used to display customer's serial numbers, the knowledgebase, support ticketing information and forum. This information is behind a wall as a user must have support in order to view.
The question is what are the best practices for SEO with the customer portal? Should we block these sections from bots? Is there a way to take advantage of the number of pages that are within the portal?
-
What would a user who wasn't logged in see if they visited it?
Depending upon your company, I would suggest exposing the knowledgebase, that could possibly rank for people looking to solve problems that your products would help with. Same with the forum. If you chose to do that, you might be better off simply moving that content to somewhere else in your site structure.
For everything else, Google wouldn't typically be able to login, and what would you actually show it? It's not a customer, so it would have any tickets or products to list serial numbers of. You could detect that it's GoogleBot and show something else, but that's very bad practice!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Splitting One Site Into Two Sites Best Practices Needed
Okay, working with a large site that, for business reasons beyond organic search, wants to split an existing site in two. So, the old domain name stays and a new one is born with some of the content from the old site, along with some new content of its own. The general idea, for more than just search reasons, is that it makes both the old site and new sites more purely about their respective subject matter. The existing content on the old site that is becoming part of the new site will be 301'd to the new site's domain. So, the old site will have a lot of 301s and links to the new site. No links coming back from the new site to the old site anticipated at this time. Would like any and all insights into any potential pitfalls and best practices for this to come off as well as it can under the circumstances. For instance, should all those links from the old site to the new site be nofollowed, kind of like a non-editorial link to an affiliate or advertiser? Is there weirdness for Google in 301ing to a new domain from some, but not all, content of the old site. Would you individually submit requests to remove from index for the hundreds and hundreds of old site pages moving to the new site or just figure that the 301 will eventually take care of that? Is there substantial organic search risk of any kind to the old site, beyond the obvious of just not having those pages to produce any more? Anything else? Any ideas about how long the new site can expect to wander the wilderness of no organic search traffic? The old site has a 45 domain authority. Thanks!
Intermediate & Advanced SEO | | 945010 -
Bad SEO Practice: in title tag?
Greetings, I just discovered that some of our content was produced with
Intermediate & Advanced SEO | | Eric_Lifescript
tags in the title tag. Example: <title>Diabetes Symptoms <br> In Women Over 40</title> My gut says this is bad for SEO, but I couldn't find a definitive answer on the web, so I thought I would ask the community of gurus here at Moz. 🙂 Thanks in advance for any reply. Kind regards, Eric0 -
Technical SEO
Where can I find knowledge of enhanced and technical SEO for all type of websites ( mainly E-Commerce)? Please share some good sources (PDFs, Videos, Checklist etc)
Intermediate & Advanced SEO | | Obbserv0 -
Django and SEO - Multicountry site - Is Django really SEO friendly?
Hi Everyone, Our client is requesting that we use Django for her project. I am really uneasy about this for several reasons. The client wants a multi-country site that is completely SEO friendly. I love Wordpress and if I had to do this project it would be a Wordpress site with WPML + Yoast plugins site. Questions Is Django SEO friendly and what "plugins" should I be using? Is there a multi-country plugin for Django that keeps or adds typical SEO features? Can you recommend any great articles? Any example sites would be GREATLY appreciated Thanks
Intermediate & Advanced SEO | | Carla_Dawson0 -
Best practice for expandable content
We are in the middle of having new pages added to our website. On our website we will have a information section containing various details about a product, this information will be several paragraphs long. we were wanting to show the first paragraph and have a read more button to show the rest of the content that is hidden. Whats googles view on this, is this bad for seo?
Intermediate & Advanced SEO | | Alexogilvie0 -
Title Tag Best Practices
In light of all the Google updates in 2013, have you updated/changed your title tag best practices? Is the format of (Keyword | Brand) still working well for your optimization efforts or have you started incorporating an approach similar to this format . (Keyword in a Sentence | Brand) Thanks in advance for your opinions.
Intermediate & Advanced SEO | | SEO5Team0 -
How do you Hire someone for SEO?
What questions do you ask when hiring an SEO person? What is the most important thing in selecting a company for SEO? Should they be able to make recommendations on changes in your website for seo?
Intermediate & Advanced SEO | | Realtor1010 -
Hiring an SEO company
I usually do SEO myself but now its time to move on to getting on with running the business. I have found a fantastic PPC company who ONLY focus on PPC and am looking for same but for SEO. Must be based in UK and have a great portfolio of mid/large tier companies with some real life stats to back them up. Pricing must be clear and transaparent. Results must be measurable. How would you find such a company? Ironically searching on Google doesn't seem to produce the right results 😞 Alastair
Intermediate & Advanced SEO | | alastairc0