Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
What can I do if my reconsideration request is rejected?
-
Last week I received an unnatural link warning from Google. Sad times.
I followed the guidelines and reviewed all my inbound links for the last 3 months. All 5000 of them! Along with several genuine ones from trusted sites like BBC, Guardian and Telegraph there was a load of spam. About 2800 of them were junk. As we don't employ any SEO agency and don't buy links (we don't even buy adwords!) I know that all of this spam is generated by spam bots and site scrapers copying our content.
As the bad links have not been created by us and there are 2800 of them I cannot hope to get them removed. There are no 'contact us' pages on these Russian spam directories and Indian scraper sites. And as for the 'adult book marking website' who have linked to us over 1000 times, well I couldn't even contact that site in company time if I wanted to! As a result i did my manual review all day, made a list of 2800 bad links and disavowed them.
I followed this up with a reconsideration request to tell Google what I'd done but a week later this has been rejected "We've reviewed your site and we still see links to your site that violate our quality guidelines." As these links are beyond my control and I've tried to disavow them is there anything more to be done?
Cheers
Steve
-
Tom has given you good advice. I'll put in my 2 cents' worth as well.
There are 3 main reasons for a site to fail at reconsideration:
1. Not enough links were assessed by the site owner to be unnatural.
2. Not enough effort was put into removing links and documenting that to Google.
3. Improper use of the disavow tool.
In most cases #1 is the main cause. Almost every time I do a reconsideration request my client is surprised at what kind of links are considered unnatural. From what I have seen, Google is usually pretty good at figuring out whether you have been manually trying to manipulate the SERPS or whether links are just spam bot type of links.
Here are a few things to consider:
Are you being COMPLETELY honest with yourself about the spammy links you are seeing? How did Russian and porn sites end up linking to you? Most sites don't just get those by accident. Sometimes this can happen when sites use linkbuilding companies that use automated methods to build links. Even still, do all you can to address those links, and then for the ones that you can't get removed, document your efforts, show Google and then disavow them.
Even if these are foreign language sites, many of them will have whois emails that you can contact.
Are you ABSOLUTELY sure that your good links are truly natural? Just because they are from news sources is not a good enough reason. Have you read all the interflora stuff recently? They had a pile of links from advertorials (amongst other things) that now need to be cleaned up.
-
Hi Steve
If Google is saying there are still a few more links, then it might be an idea to manually review a few others that you haven't disavowed. I find the LinkDetox tool very useful for this. It's free with a tweet and will tell you if a link from a site is toxic (the site is deindexed) or if it's suspicious (and why it's suspicious). You still need to use your own judgement on these, but it might help you to find the extra links you're talking about.
However, there is a chance you have gone and disavowed every bad link, but still got the rejection. In this case, I'd keep trying but make your reconsideration request more detailed. Create an excel sheet and list the bad URLs and/or domains and give a reason explaining why you think they're bad links. Then provide information on how you found their contact details. If there are no contact us pages, check the whois registrar's email. After that, say when you contacted them (give a sample of your letter to them too), and if they replied, along with a follow up date if you got silence. If there are no details in the whois, explicitly mention that there are no contact details and so you have proceeded straight to disavowing.
Then list the URLs you've disavowed (upload the .txt file with your reconsideration email). You've now told Google that you've found bad links, why you think their bad (also include how you discovered them), that you've contacted the webmaster on numerous occasions and, if no removal was made, you've disavowed as a last resort. This is a very thorough process and uses the disavow tool in the way that Google wants us to - as a last resort to an unresponsive or anonymous webmaster.
Please forgive me if you've already done all this and it seems like repetition. I only mention it because I've found it's best to be as thorough as possible with Google in these situations. Remember, a reconsideration request is manual and if they see that you've gone through all this effort to be reinstated, you've got a better chance of being approved.
Keep trying, mate. It can be disheartening, but if you think it's worth the time and effort, then keep going for it. I would bear in mind the alternatives, however, such as starting fresh on a new domain. If you find yourself going round the bend with endless reconsiderations, sometimes your time, effort and expertise can be better put elsewhere.
All the best!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why does a site that is worse than mine by every objective measure I can find, keep outranking me in search?
I’ve been working on educating myself about SEO all day, again. All-Star Telescope up in Canada. We have a competitor that consistently ranks #1 and I don't get it. Their site is full of duplicate content (straight copy and paste from the manufacturer site). They don't have any meaningful blog or video content to add relevance or value to their site. We have higher page authority, higher domain authority, and they keyword analyzer in moz says that our page is higher quality than the the competitors page. Our site is slow, but theirs is slower. I can’t find a single metric on any tool (ubbersuggest, Moz, ahrefs, semrush) that says Telescopes Canada is a better site, or has a better NexStar 8SE product page (a popular telescope). Here’s the link to Telescope Canada’s page for their Celestron 8SE: https://telescopescanada.ca/products/celestron-nexstar-8se-computerized-telescope-11069?_pos=1&_sid=f0aa91cc2&_ss=r Here’s a link to the Celestron 8SE page from the manufacturer website: https://www.celestron.com/products/nexstar-8se-computerized-telescope?_pos=1&_sid=56abdabd4&_ss=r#description Telescopes Canada has just copied and pasted. There is no original content aside from adding the shipping and return policy to the tab, and having some options for selecting accessories on the page. Here is our page: https://all-startelescope.com/products/celestron-nexstar-8se Our titles are good, our metadata is good (but I don’t think that’s been a serious ranking factor for about ten years). The text is original, it’s relevant, we have healthy internal links to the page. We have invensted in some excellent blog content, we’re adding new products to the website so that we rank for more keywords. All of those things are helping, but I fundamentally don’t understand why Telescopes Canada is #1 almost across the board on every key product in our market. There is something that I’m not seeing here, something that isn't being captured by the tools that I have. Is it simple the fact that they get more traffic? Is that why some people go and buy traffic? Can you see any metric, any tool in your toolbox that indicates why they rank at the top, or even higher than we do for in these search terms specific to that product: Celestron NexStar 8SE
Technical SEO | | nkennett
NexStar 8SE
Celestron NexStar 8SE Canada
NexStar 8SE Canada We've worked with two highly ranked SEO's to try and figure this out, one in Canada, and one in the USA. I haven't seen a confidence inspiring answer from either of them. Posting on a forum is a bit of an act of desperation, I'll continue to work the problem, but it's discouraging to see the leader in my industry look like he's just phoning it in with his website.1 -
Can a H1 Tag Have Multiple Spans Within It?
H1 tags on my client's website follow the template [Service] + [Location]. These two have their own span, meaning there are two spans in an H1 tag. class="what">Truck Repair near class="where">California, CA How do crawl bots see this? Is that okay for SEO?
Technical SEO | | kevinpark1910 -
"5XX (Server Error)" - How can I fix this?
Hey Mozers! Moz Crawl tells me I am having an issue with my Wordpress category - it is returning a 5XX error and i'm not sure why? Can anyone help me determine the issue? Crawl Issues and Notices for: http://www.refusedcarfinance.com/news/category/news We found 1 crawler issue(s) for this page. High Priority Issues 1 5XX (Server Error) 5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
Technical SEO | | RocketStats0 -
Is there a limit to how many URLs you can put in a robots.txt file?
We have a site that has way too many urls caused by our crawlable faceted navigation. We are trying to purge 90% of our urls from the indexes. We put no index tags on the url combinations that we do no want indexed anymore, but it is taking google way too long to find the no index tags. Meanwhile we are getting hit with excessive url warnings and have been it by Panda. Would it help speed the process of purging urls if we added the urls to the robots.txt file? Could this cause any issues for us? Could it have the opposite effect and block the crawler from finding the urls, but not purge them from the index? The list could be in excess of 100MM urls.
Technical SEO | | kcb81780 -
Can spiders crawl jQuery Fancy Box scripts
Hi Everyone - I'm not a technical person at all. I have some content that will be hidden until a user clicks "learn more" where upon it will be displayed via jQuery Fancy Box script. The content behind the learn more javascript is important and I need it to be crawled by search engine spiders. Does anyone know if there will be a problem with this script?
Technical SEO | | Santaur0 -
Can a CMS affect SEO?
As the title really, I run www.specialistpaintsonline.co.uk and 6 months ago when I first got it it had bad links which google had put a penalty against it so losts it value. However the penalty was lift in Sept, the site corresponds to all guidelines and seo work has been done and constantly monitored. the issue I have is sales and visits have not gone up, we are failing fast and running on 2 or 3 sales a month isn't enough to cover any sort of cost let alone wages. hence my question can the cms have anything to do with it? Im at a loss and go grey any help or advice would be great. thanks in advance.
Technical SEO | | TeamacPaints0 -
Can I Disallow Faceted Nav URLs - Robots.txt
I have been disallowing /*? So I know that works without affecting crawling. I am wondering if I can disallow the faceted nav urls. So disallow: /category.html/? /category2.html/? /category3.html/*? To prevent the price faceted url from being cached: /category.html?price=1%2C1000
Technical SEO | | tylerfraser
and
/category.html?price=1%2C1000&product_material=88 Thanks!0 -
Can hidden backlinks ever be ok?
Hi all, I'm very new to SEO and still learning a lot. Is it considered a black hat tactic to wrap a link in a DIV tag, with display set to none (hidden div), and what can the repercussions be? From what I've learnt so far, is that this is a very unethical thing to be doing, and that the site hosting these links can end up being removed from Google/Bing/etc indexes completely. Is this true? The site hosting these links is a group/parent site for a brand, and each hidden link points to one of the child sites (similar sites, but different companies in different areas). Thanks in advance!
Technical SEO | | gemcomp1230