Cancellation and Refund
-
I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks
-
Hi there,
I'm facing the same issue now, Did you receive you money back?! and How?
-
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.
Regards, Abhinay Penta
-
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved How can I improve SEO for my auditing firm’s website?
Hi Moz community! I run aauditing.com, offering audit, tax consulting, and accounting services in the UAE. I’m looking for effective SEO strategies to boost visibility and attract clients. Any tips on content optimization, backlinks, or local SEO would be appreciated!
Getting Started | | HFM972 -
Unsolved How can I shorten a url?
I've got way too many long url's but I have no idea how to shorten them?
Getting Started | | laurentjb0 -
Unsolved How do I remove close caption when watching lessons
By default, the lesson videos I'm watching have closed caption turned on. I find it annoying and I'd like to turn it off. How do I do that?
Getting Started | | digipal550 -
Can I access old data/keyword research if I cancel my Moz Pro account?
I'm currently on the free month trial period for Moz Pro and I will probably cancel the account before the free period ends, but if I want to renew my subscription later, what happens to all the previous data? And does all the keyword research I've done disappear when I cancel it, or is it restored when I renew the subscription? Any insight is helpful! Thank you!
Getting Started | | TeamOneRep0 -
Moz not able to crawl our site - any advice?
When I try and crawl our site through Moz it gives this message: Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt. Anyone got any advice on where I could go to get this sorted?
Getting Started | | MyFamilClubLtd1 -
Need Refund
Hello! today my Card was charged with 179$ for Moz Pro fees which i was not aware of, kindly refund my money and cancel / delete any subscription related to my account. Username : aijaz555 Thanks
Getting Started | | aijaz5550 -
My trial just expired and I had forgotten to cancel!!!
My trial just expired and I had forgotten to cancel!!! Is it possible to get a refund. Moz is a good service but I don´t need it right now. Can you help me?
Getting Started | | DanielIri0 -
Account Cancellation
Hi Moz, Our free subscription expires today and I cannot see if it has already expired? I have sent a few messages in the chat but recieved no reply. Is it too late for cancellation and to recieve a refund if a payment has already been made? Thanks
Getting Started | | csie1