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Hi there! Tawny from Moz's Help Team here.
You can read all about how we're calculating those CTRs over in our Help Hub, here: https://moz.com/help/guides/keyword-explorer/keyword-metrics#organic-ctr
I hope that helps clear up some of your questions! If there's anything else we can help with, just give us a shout at help@moz.com. Cheers!
Hi there! Tawny from Moz's Help Team here.
There's actually a whole lot that goes into calculating Spam Score! You can read all about the 27 features associated with Spam Score and penalization from Google over in our Help Hub, here: https://moz.com/help/guides/link-explorer/spam-score
If you have any more questions, feel free to reach out to us at help@moz.com!
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Hi there,
Tawny from Moz's Help Team here. I can confirm that we are getting a 500 response from your server. Unfortunately, other than making sure you're not blocking AWS and that Rogerbot is allowed, I'm not sure what else you can do. Have you checked over your server logs with your web developer to see if you can find any additional information as to why your server responded with a 500 error when we tried to crawl your site?
If you've got any more questions, feel free to reach out to us at help@moz.com and we'll do our best to sort things out!
Hey there! Tawny from Moz's Help Team here.
Hm... that's a tricky question. I would err on the side of caution — if those brand names are present in images or content on those pages, then adding in those brand names as keywords on the page should be okay. If, on the other hand, you're just being prompted to add brand names for products that don't appear in the content, I would avoid using that brand name, as it could be considered bad practice.
I'm curious to hear what the rest of the community has to say, though!
If you've still got any product-related questions we can help with, feel free to give us a shout at help@moz.com.
Yep! It's a good idea to use a couple of different approaches when you're looking to research keywords! 
Hi there! Tawny from Moz's Help team here.
Hm... this is more of an SEO question than product support, but I did some digging for ya! It sounds like it typically takes anywhere from a few days to a month or more for old pages that are 301 redirected to be recognized as such and stop being indexed. Here are some resources for further reading:
https://www.seroundtable.com/google-one-year-301-redirect-20893.html
and
https://productforums.google.com/forum/#!topic/webmasters/kM5zLkRf5R4
I hope this helps! If you've got any questions about the Moz tools we can help with, just give us a shout at help@moz.com. Thanks!
Hey there! Tawny from Moz's Help Team here.
That's unfortunately a known issue with the MozBar. We'll need to report it to our engineers. If you could, please write in to help@moz.com with all the details of what you're seeing, and we'll do our best to help you out.
Cheers!
Tawny
Hi there! Tawny from Moz's Help Team here.
Thanks for writing in and sorry about the trouble!
I took a look at your Site Crawl results and your site, and I believe this is a result of our crawler's inability to work with Javascript. If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this. There's no real workaround that I can recommend for this one, since it is a technical limitation of our tools, but there are some good blog posts and discussions in the Q&A about this if you head over to our Help Hub.
While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.
You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.
I'm really sorry I can't be of more help here; I'll definitely be sure to pass this along to our Product team as feedback on your behalf.
If you have any more questions, feel free to reach out to us at help@moz.com.
Hi there! Tawny from Moz's Help Team here.
Thanks for writing in! I'm afraid there's no way to pause a subscription at the moment. That said, the best option we have right now is for you to go ahead and cancel your subscription — you can do this from https://moz.com/subscriptions
In fact, cancellation works a lot like pausing — we archive all your Campaigns so they'll stay safe and sound while you're away. We don't continue to gather new data while your Campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever!
Then, if and when you decide to give Moz Pro another shot, it's easy to unarchive those Campaigns and start gathering data for them again. At that point, you'd just head back to the "Manage Campaigns" screen, choose "Archived Campaigns" from the dropdown at the left, and you'll be just a few clicks away from getting up and running again!
I hope this helps! If you've still got any questions, just feel free to reach out to us at help@moz.com. Thanks!
Wow, lots of super helpful advice here! Thanks so much for jumping in! Tawny from Moz's Help Team here.
I also found a few links on this topic that might help, for a little further reading:
https://moz.com/ugc/charity-affiliations-and-link-bulding-how-to-get-links-while-helping-nonprofits-organizations
http://www.seodirect.org/blog/donation-links/
https://searchenginewatch.com/sew/opinion/2067425/how-market-charities-online-for-free
Hope those help a bit! If you've got product support questions, feel free to give us a shout over at help@moz.com.
Hey there! Tawny from Moz's Customer Support team here.
One tool we use pretty frequently to take a look at the similarity between two pages is this one: http://smallseotools.com/similar-page-checker/
That won't give you suggestions for how to differentiate the content on those pages, but it'll do a pretty good job of pointing out what on the page is similar, which could help highlight areas where you could bulk up the content to differentiate it a bit.
I hope this helps! If you have any other questions or if there's anything that needs clarifying, feel free to send us a note at help@moz.com!
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Hi there! Tawny from Moz's Help Team here.
Aw, man! Sorry to hear about your DA dropping. You're right that it appears to have happened for everyone, across the board. I think I can help explain. The reasoning behind this can be hard to pinpoint without the help of an SEO consultant or the specific web designer for your website. Domain and Page Authority scores are both calculated using Moz's Ranking Models. In essence, we take a lot of rankings data from the search engines (by running queries) and then try to build a predictive scoring system using our own on-page analyses and Mozscape link data to construct an algorithm that will effectively reproduce the search engines' results. Our current accuracy hovers in the 70% range, but over time, we expect to improve.
Once we have a ranking model (which we internally call "uber"), we can create scores that best approximate the combinations of all our page-specific link metrics or domain-specific link metrics (removing the keyword-specific features like anchor text, on-page keyword usage, etc). These scores represent the model's query-independent or non-keyword-based ranking inputs.
In simple terms, Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics (number of links, linking root domains, mozRank, mozTrust, etc.) we have into a single, predictive score.
It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. Thus, it's much more difficult to grow your score from 70 to 80 than it would be to grow from 20 to 30.
It is also important to note that if the higher authority sites that your site is seeded from drop in score, it will ripple down to all of the other links branched off from the very top. A good place to start is to compare the DA from the linking root domains from the previous index. Also take a look at your competitors scores to see how much they have dropped as well. As our indexes grow in size, there are more links that are included in our calculations. I think this is a big part of why we saw drops in Domain and Page Authority this time around - more links included in our calculations will skew the scores a bit lower.
We recommend keeping track of how many linking root domains you have from index to index, as this will be a quick way to confirm possible reasons for an increase/decrease in the score. For an in-depth discussion from Rand, check out this article: https://moz.com/community/q/da-pa-fluctuations-how-to-interpret-apply-understand-these-ml-based-scores I've found this article to be most helpful when I'm trying to determine why Domain or Page Authority scores may have fluctuated so much, especially when it's across the board like this.
Here's some places to really delve into what is going on:
http://moz.com/blog/whiteboard-friday-domain-trust-authority
http://moz.com/blog/googles-algorithm-pretty-charts-math-stuff
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics
Here are some good resources to help you take a look at the factors.
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics
http://apiwiki.seomoz.org/w/page/20902104/Domain%20Authority
http://moz.com/blog/whiteboard-friday-domain-trust-authority
I hope this helps!
Hi there! Tawny from Moz's Help Team here.
I'm so sorry that the new pagination feature in keyword rankings isn't conducive to your workflow! We were definitely aiming at making an improvement, not making it more difficult for you to get at the data you need.
I'll make sure to bring this up with our product team when we meet to discuss our users' feedback - a Show All button might be something we can get into the tools to help alleviate this pain in the neck. I'm not sure about a timeline for getting such a feature into the app, but I'll definitely make a point of bringing it up with the team.
Thanks for writing in to let us know that something wasn't working for you - we want to be the best Moz we can be, and insight like this helps us figure out how to get there.
Sorry to hear you're disappointed, Andry!
You can still use a Moz Pro Campaign to track keyword rankings over time — you'll just need to set up a Campaign to track the site whose rankings you'd like to see. You can also use Keyword Explorer to find out what keywords that site is already ranking for!
Give us a shout at help@moz.com if there's anything else we can help with.
Hi there! Tawny from Moz's Help Team here.
There's actually a whole lot that goes into calculating Spam Score! You can read all about the 27 features associated with Spam Score and penalization from Google over in our Help Hub, here: https://moz.com/help/guides/link-explorer/spam-score
If you have any more questions, feel free to reach out to us at help@moz.com!
Hi there! Tawny from the Help Team here. I wish I had better news for you, but unfortunately, there's no way to transfer Mozpoints to a new account. I definitely understand that you’d like to keep the Mozpoints created in the account. Unfortunately, Mozpoints are tied directly to the account they were created under and are owned by the account itself. Because of this, they cannot be transferred between accounts.
We consider the account owner to be the person actively paying the subscription fees. If your company has been paying for the subscription directly, or reimbursing you for the fees, they would be the owners of all information in the account, including any Mozpoints awarded.
I know that’s likely not what you want to hear, and I wish I had better news there! You can certainly check to see if your company is willing to allow you to keep this account, and they create a new one, though few are willing to do that. For users who find themselves in this scenario, we usually recommend that they strongly consider personally paying for the future subscription themselves, so that a move between companies won’t force another account creation.
I hope this helps explain. Sorry that we can't transfer your Mozpoints for you!
Hi there! Tawny from Moz's Help Team here.
When you see an 803 error, that means your site closed its TCP connection to our crawler before our crawler could read a complete HTTP response. You don't see this error when you go to the page in your browser because content-length is an outdated component for modern browsers and they will disregard this error, but the intention of our crawler is to report any errors that might be occurring. So the crawler is configured to detect and report such errors.
I'm not a web dev (since I'm just here to support our tools) so I can't exactly tell you how to fix this issue. However, one of our very trusted community members, Sha Menz, has a great answer regard 803 errors here: https://moz.com/community/q/how-do-fix-an-803-error
I hope this helps!
Hello, Tawny from the Customer Support team here!
If you are tracking the entire site domain in your campaign then you won't need to create a new campaign or anything when you switch from http to https, and we'll automatically continue tracking the site, as intended. If you checked that box to "track this subfolder only" during campaign creation, then you will need to create a new campaign for us to pick up the ranking results. If you write in to help@moz.com and send us the campaign name, we'd be happy to check for you!
In the case of a URL switch, especially an HTTP to an HTTPS, remember that it is normal to see a bit of a drop in some of your stats just after the move. Here's a Q&A post that might be a good reference, as well: https://moz.com/community/q/redirect-http-to-https
Hope that helps provide some insight!