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After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Hi there! Tawny from Moz's Help team here.
Hm... this is more of an SEO question than product support, but I did some digging for ya! It sounds like it typically takes anywhere from a few days to a month or more for old pages that are 301 redirected to be recognized as such and stop being indexed. Here are some resources for further reading:
https://www.seroundtable.com/google-one-year-301-redirect-20893.html
and
https://productforums.google.com/forum/#!topic/webmasters/kM5zLkRf5R4
I hope this helps! If you've got any questions about the Moz tools we can help with, just give us a shout at help@moz.com. 
Thanks!
Hi there! Tawny from Moz's Help Team here.
Thanks for writing in and sorry about the trouble!
I took a look at your Site Crawl results and your site, and I believe this is a result of our crawler's inability to work with Javascript. If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this. There's no real workaround that I can recommend for this one, since it is a technical limitation of our tools, but there are some good blog posts and discussions in the Q&A about this if you head over to our Help Hub.
While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.
You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.
I'm really sorry I can't be of more help here; I'll definitely be sure to pass this along to our Product team as feedback on your behalf.
If you have any more questions, feel free to reach out to us at help@moz.com.
Hi there! Tawny from Moz's Help Team here.
Thanks for writing in! I'm afraid there's no way to pause a subscription at the moment. That said, the best option we have right now is for you to go ahead and cancel your subscription — you can do this from https://moz.com/subscriptions
In fact, cancellation works a lot like pausing — we archive all your Campaigns so they'll stay safe and sound while you're away. We don't continue to gather new data while your Campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever!
Then, if and when you decide to give Moz Pro another shot, it's easy to unarchive those Campaigns and start gathering data for them again. At that point, you'd just head back to the "Manage Campaigns" screen, choose "Archived Campaigns" from the dropdown at the left, and you'll be just a few clicks away from getting up and running again!
I hope this helps! If you've still got any questions, just feel free to reach out to us at help@moz.com. Thanks!
Wow, lots of super helpful advice here! Thanks so much for jumping in! Tawny from Moz's Help Team here.
I also found a few links on this topic that might help, for a little further reading:
https://moz.com/ugc/charity-affiliations-and-link-bulding-how-to-get-links-while-helping-nonprofits-organizations
http://www.seodirect.org/blog/donation-links/
https://searchenginewatch.com/sew/opinion/2067425/how-market-charities-online-for-free
Hope those help a bit! If you've got product support questions, feel free to give us a shout over at help@moz.com.
Hey there!
This is a tricky one — the answer to these questions is almost always specific to the site and the Campaign. For this Campaign, it looks like your robots.txt file returned a 403 forbidden response to our crawler: https://www.screencast.com/t/f42TiSKp
Do you use any kind of DDOS protection software? That can give our tools trouble and cause us to be unable to access the robots.txt file for your site.
I'd recommend checking with your web developer to make sure that your robots.txt file is accessible to our user-agent, rogerbot, and returning a 200 OK status for that user-agent. If you're still having trouble, it'll be easier to assist you if you contact us through help@moz.com, where we can take a closer look at your account and Campaign directly.
Hey there! Tawny from Moz's Help Team here. I think I can help explain why you're not seeing all the links you might expect, and why you're seeing some older links that you're not seeing in your main Campaign Site Crawl.
Open Site Explorer and the Link Analysis page of Moz Pro Campaigns are both tied to our Mozscape index, which tends to update roughly once a month.
Just a few points on how we compile our index:
We grab the most recent index.
We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
We start crawling from the top down until we've crawled ~130 billion URLs
The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!
Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons, including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories. This tends to bias our index in favor of newer links. Linking data is only stored in the index for about 180 days, so unless the crawler has a compelling reason to return to your site and the sites linking to yours and rediscover those links, they can fall back out of our index again. That doesn't mean they're not out there affecting your SEO, just that our tools don't see them anymore.
You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.
Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.
You can read more about how we build our index in our guide here.
I know this is a ton of information, so if you have any questions or if I didn't make anything clear enough, please don't hesitate to ask! You can always drop us a line at help@moz.com and we'll do our best to clear up any questions you might have.
Cheers!
Hey there! Tawny from Moz's Help Team here!
A meta refresh is caused by some meta tag elements in your site's source code. You can read up on meta refreshes over here: https://en.wikipedia.org/wiki/Meta_refresh#Examples
There are even some handy examples of what the code might look like!
It also looks like Donna Duncan has beat me to the punch here — that's excellent insight into how you might go about fixing the issue!
I hope that helps, but if you still have questions, feel free to reach out to us at help@moz.com and we'll do our best to answer them all.
Hey there!
We'd love to help you out here, but it will be easiest if we can see your Campaign and the data it's returning. Please write in to help@moz.com with the details of what's happening, and we'll see if we can figure out what's going on with those callto: links!
Drat. In that case, please send us a message at help@moz.com with the details of what's going on, and we'll do our best to sort things out for you. There are a couple more troubleshooting steps we can try from there.
So sorry for the inconvenience!
Wow, lots of super helpful advice here! Thanks so much for jumping in! Tawny from Moz's Help Team here.
I also found a few links on this topic that might help, for a little further reading:
https://moz.com/ugc/charity-affiliations-and-link-bulding-how-to-get-links-while-helping-nonprofits-organizations
http://www.seodirect.org/blog/donation-links/
https://searchenginewatch.com/sew/opinion/2067425/how-market-charities-online-for-free
Hope those help a bit! If you've got product support questions, feel free to give us a shout over at help@moz.com.
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Hi there! Tawny from Moz's Help Team here.
These crawl issues tend to be pretty site-specific, so without knowing what site got the 901 error it's tough to troubleshoot. When you've got specific crawl questions like this one, feel free to write in to help@moz.com with your questions and we'll see what we can do to help you out!
I'd recommend writing in with all the details of your campaign and the issue you're seeing - we'll take care of ya!
Hey there!
If you've got questions about why a specific campaign is getting a 901 crawl error, I'd definitely recommend writing in to help@moz.com with all the details! We'll do our best to answer all your questions there!
Hey there! Tawny from Moz's Help Team here!
The number of Linking Root Domains you see is links from other sites pointing back to your root domain (or the root domain you entered in the search bar in Open Site Explorer). So, in your example, that would be 135,000 sites linking back to moz.com somewhere on the site.
I hope that helps! If you have any more questions, feel free to drop us a line at help@moz.com and we'll answer them for ya!
Hey there! Tawny from Moz's Help Team here. These are great questions!
All of the links that end up in Just Discovered Links (JDL) come from tweeted feed.ly links.
This is separate to the Mozscape Index, which is what powers Open Site Explorer and the Links section of Moz Pro campaigns. Links that we discover are crawled for inclusion in our main index based on the authority of those URLs.
I’m afraid we don’t have a specific timeframe for when links from Just Discovered Links would appear in the Mozscape index. Because of the time it takes to identify links, schedule, crawl and index them, it can be one to two indexes before the links in JDL become established links in our index. A higher domain authority of linking domains will help ensure the links are included in the index, but do not help in speeding the process of getting links indexed.
The fastest way to get links indexed would be to a) tweet them as feed.ly links and b) search for your site in Open Site Explorer, which will prompt our tools to revisit your site and crawl it to include more links in the index. We start from your homepage and crawl the links we find from there, so it's possible that our tools might miss links that are more deeply buried into your site.
I hope that helps! If you've still got any questions, feel free to shoot us a note at help@moz.com and we'll do our best to sort you out. Cheers!
Hey there! Tawny from Moz's Help Team here. I think I can help explain why you're seeing fewer links with our tools than with others.
Open Site Explorer and the Link Analysis page of Moz Pro Campaigns are both tied to our Mozscape index, which tends to update roughly once a month.
Just a few points on how we compile our index:
The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!
Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories. This tends to bias our index in favor of newer links. Linking data is only stored in the index for around 180 days. After that point, unless the crawler has a compelling reason to return to your site and the sites linking to yours, recrawl and reindex them, those links to your site can fall back out of our index again. That doesn't mean they're not out there on the web affecting your SEO, just that our tools don't see them anymore.
You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.
Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.
You can read more about how we build our index in our guide here.
I know this is a ton of information, so if you have any questions or if I didn't make anything clear enough, please don't hesitate to ask! You can always drop us a line at help@moz.com and we'll do our best to clear up any questions you might have.
Hi there! Tawny from Moz's Help team here.
Hm... this is more of an SEO question than product support, but I did some digging for ya! It sounds like it typically takes anywhere from a few days to a month or more for old pages that are 301 redirected to be recognized as such and stop being indexed. Here are some resources for further reading:
https://www.seroundtable.com/google-one-year-301-redirect-20893.html
and
https://productforums.google.com/forum/#!topic/webmasters/kM5zLkRf5R4
I hope this helps! If you've got any questions about the Moz tools we can help with, just give us a shout at help@moz.com. Thanks!
Hi there! Tawny from Moz's Help Team here with some good news - Keyword Explorer now has updated metrics and keyword volume is now international! Whoo!
Russ Joneshas been working with the team to support a larger capacity for international volume data, and we've got significant coverage for UK, Canada, and Australia, more moderate data for other Western languages and countries, and a small amount in regions and languages beyond those. Over time, we'll be refining and adding to the keyword volume corpus so we can continue to improve. You can read all about it in this blog update!
I hope this is helpful for you! If you've still got questions, feel free to write in to help@moz.com and we'll do our best to sort you out.
Hi there! Tawny from the Customer Support team here. Sorry you're having a bit of trouble with Keyword Explorer!
When you upload a CSV of keywords to a keyword list, the default is to show you search volumes for the US. You can set a Locale you'd rather see data for by formatting your CSV a little differently, though! If you take a look at the second example on this page: https://moz.com/help/guides/keyword-explorer#frequently-asked-questions, that format should allow you to upload a CSV and see search volumes for Austria rather than the US.
Hope that helps! If you're still having trouble, feel free to write in to help@moz.com and we'll do our best to answer all your questions!