After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Cancellation and Refund
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I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks
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Hi there,
I'm facing the same issue now, Did you receive you money back?! and How?
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Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.
Regards, Abhinay Penta
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Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
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