Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Unsolved MOZ API to Google Data Studio
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Dopes MOZ have anything like this?
https://www.semrush.com/features/google-data-studio-connector/
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Unsolved Help with API Error: "Query Not Found" for a Specific URL
Hi everyone, I'm trying to retrieve data for a specific URL using the Moz API, specifically the data.site.metrics.fetch method. The URL I'm querying is: https://www.fiftyfiveandfive.com/ai-agents-marketings-new-means-of-production When I make the API request, I receive the following 404 error: { "id": "unique-id-testing", "jsonrpc": "2.0", "error": { "code": -32655, "status": 404, "data": { "key": "site_query.query", "value": "https://www.fiftyfiveandfive.com/ai-agents-marketings-new-means-of-production" }, "message": "That query was not found." } } However, when I check the URL in Moz Link Explorer, I can see that the page has a Page Authority of 23 and a Domain Authority of 36, but no backlinks or ranking keywords. What I'm Trying to Achieve:
API | | Chris_Wright1664
I’m attempting to retrieve metrics for this page via the API, but it seems like the API does not recognise the URL, even though it’s visible in Link Explorer. Questions: Why does the API return "Query Not Found" for a URL that is indexed in Link Explorer? Is there a way to request Moz to crawl or re-crawl this URL to ensure it's accessible via the API? Are there any additional criteria the API requires (e.g., backlinks, ranking keywords) before it recognises a URL? Additional Info: I’ve verified that my robots.txt file allows all bots, including Rogerbot. list itemThe page is included in the sitemap, and the URL is accessible without any restrictions. list itemI’d appreciate any insights on how to resolve this issue or steps to take so that the Moz API can retrieve data for this URL.0 -
Unsolved Issue with API Results and Excessive Token Consumption
Dear Moz Support Team, I hope this message finds you well. I am writing to express my concerns regarding the performance of the Moz API, which I have been using for domain information retrieval through Zapier. Despite paying for your API service, I am encountering several significant issues that are affecting my ability to use the service effectively: Incorrect and Inconsistent Data: When I query domain information, I receive incorrect results for Page Authority (PA), Domain Authority (DA), and Spam Score (SS). Specifically, PA and DA are always returned as 1, while SS is consistently -1, which indicates that the data being provided is either incomplete or incorrect. This discrepancy is preventing me from relying on your service for accurate domain insights. Excessive Token Consumption: I have noticed that the API token usage is significantly higher than expected. After querying only 250 domains, my token consumption has already exceeded 6,000 tokens, which seems unusually high. I had understood that the token usage would be calculated per query, but it appears that the consumption is much higher than anticipated. Given that I have invested in this service, I am frustrated that I am not receiving the expected level of performance and data accuracy. Could you please investigate these issues and provide clarity on why this is happening? Additionally, I would appreciate any guidance on how to resolve these discrepancies and ensure that I am using the API in the most efficient way possible. I look forward to your prompt response and assistance in resolving these issues. thank you
Product Support | | tkddh13230 -
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Unsolved Can I get Moz keywords via API?
Hi, my boss is asking if you "have any API for keyword research -- e.g., as soon as a user creates a card title in [our application], we can auto-recommend keywords from Moz within [the application]. I shared a link with him to your Links API page, but he says he doesn't think that API does the above. Can you help? Thank you, Renae
API | | CarolinaRen0 -
Unsolved Moz doesn't find backlinks for months / link tracking list offline
Hi there
Product Support | | startrek123
I want to share a big problem with you. Moz tracking list seems to be offline or having trouble finding links. I have an example:
The page where the backlink has been placed was created months ago. As you can see on the picture:
Link to the page is http://social.msdn.microsoft.com/profile/tableauxdumonde
Backlink on that page is https://ggongtime.com/ Picture shows clearly that the page of backlink (Microsoft) has been indexed and already has got it's own backlinks in Moz (8) but it is still not linking to the backlink website (ggongtime.com).
I've also attached a picture of page source where you can clearly see that it is a html link and is dofollow.
The problem remains since 3 months and I want to find out what is going on. This Microsoft page is one of example. There are hundreds of other pages being found, or not, and are still not showing up in Link Explorer on website's portfolio.
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Questions about the MOZ
Sometimes the MOZ logs out of my account on its own, and I'm quite annoyed about this, how can it not log out of the website even though I've already saved it?
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Moz free account
Hi, I currently have a Moz Pro account, if I was to downgrade to a free account am I still able to ask and answer questions on the Q&A area? Also, would I lose my points accrued?
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Moz Pro Free trial
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | zemosdesign0
