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    3. What is the pointy of having live chat......

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Unsolved What is the pointy of having live chat......

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    • Scottlinklater
      Scottlinklater Subscriber last edited by

      If no one is ever on there?

      Not one time when i have needed help has there ever been anyone online.

      I was impressed when i saw the announcement about live chat but you actually have to have people to answer the enquiries.

      1 Reply Last reply Reply Quote 0
      • KerryDuggan
        KerryDuggan Staff @Scottlinklater last edited by

        @Scottlinklater My pleasure!

        1 Reply Last reply Reply Quote 0
        • Scottlinklater
          Scottlinklater Subscriber @KerryDuggan last edited by

          @KerryDuggan Thanks Kerry

          KerryDuggan 1 Reply Last reply Reply Quote 0
          • KerryDuggan
            KerryDuggan Staff @Scottlinklater last edited by

            @Scottlinklater Hi Scott, I reached out to you via email.
            The messages below have been deleted because they are spam.

            Scottlinklater 1 Reply Last reply Reply Quote 0
            • Scottlinklater
              Scottlinklater Subscriber last edited by

              Why is every reply to my question deleted?

              WTF is the deal with that? I'm sure they didn't all change their mind?

              KerryDuggan 1 Reply Last reply Reply Quote 0
              • billo4342
                billo4342 last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • educationedge012
                  educationedge012 last edited by

                  This post is deleted!
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                  • skchad13j
                    skchad13j last edited by

                    This post is deleted!
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                    • talentwide
                      talentwide last edited by

                      This post is deleted!
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