Unsolved Subscription ends 28.02.2024
-
Hello. I paid for the subscription on Wednesday, January 03, 2024, and they blocked me on Wednesday, January 28, 2024. You set me up, I was counting on the next payment in February.
Why did it happen?! -
@Alex4C Thank you!
-
@zlyireperzenyk Hi,
Thanks for reaching out,
Please contact us via help@moz.com or https://moz.com/help/contact
We will be happy to help.
Cheers,
Kerry. -
@Alex4C Hi,
Thanks for reaching out,
Please contact us via help@moz.com or https://moz.com/help/contact
We will be happy to help.
Cheers,
Kerry. -
i have this problem too!
-
@JordanHall2341 Thank you for providing such information
-
I'm sorry to hear about the issue you're facing. well you should probably
Check Payment Status:
Verify that your payment was processed successfully on January 3, 2024. Confirm the payment method, transaction status, and any relevant details.Review Subscription Terms:
Look into the terms of your Moz subscription to understand the billing cycle, renewal dates, and any conditions that might affect your account status.Contact Moz Support:
Reach out to Moz's customer support as soon as possible. They will have access to your account information and can investigate the reason behind the account blockage. Explain the situation and provide any relevant details, such as payment confirmation.Verify Account Details:
Ensure that your account details, including billing information, are up to date. Sometimes, issues arise due to expired credit cards or other billing information discrepancies. -
@bartelbi I think it is best to contact them directly so that they can give you a solution. You can do so here: https://moz.com/help/contact
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Cancel of subscription
Please confirm if I've correctly canceled the subscription. I wouldn't want any charges on my card after the free trial expires.
Moz Pro | | Draganaasf0 -
Unsolved Request Refund
Re: Request for refund. Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.
Product Support | | davitlamp0 -
Unsolved Is there anyway to cancel moz local?
Is there anyway to cancel moz local? I can not figure it out. I've tried for hours now.
Getting Started | | SouthBayWebs0 -
Unsolved I did not know that automatic payments were being made after using the trial version. I just saw money was flowing through my credit card and I urgently canceled my subscription. Request a refund for the amount
I did not know that automatic payments were being made after using the trial version. I just saw money was flowing through my credit card and I urgently canceled my subscription. Request a refund for the amount. As i am learning will use after some time.
Moz Pro | | NatwarG
Kindly refund my amount.0 -
Moz Pro subscription
We have Pro subscription in the name of Convonix and we are not able to perform more than 10 tests on https://analytics.moz.com/pro/link-explorer/ Also, we are not able to see all 10 rows for "Top Followed Links" Request you to help us in this case.
Moz Pro | | Convonix0 -
MOZ Versus HUBSPOT??? If We Discontinue MOZ Subscription and Get HUBSPOT, Anything Lost?
How does Hubspot compare with MOZ? Doe it provide similar features or is the functionality very different? Is Hubspot complementary to MOZ or could it be used as a substitute? If we stopped our MOZ subscription and subscribed to Hubspot would we lose anything? Thanks, Alan
Moz Pro | | Kingalan10