Google is associating the wrong address with my website in SERPs
-
I've dealt with submitting address change information to Google (and Yelp, YP, etc.) when they have somehow scraped the wrong address or phone number. This is a little different. I work for the parent company with multiple companies of similar names making up the family of companies. What's happening is that people are searching for one of our companies (Lynden Transport) and getting the correct website results to pop up, but the address/phone # shown below the URL and in the local results screen is for one of our other companies (LTI, Inc.). Customers should be seeing a Fife, WA address but instead are seeing one for Lynden, WA. I've attached a marked up screenshot to better those what is happening. At least customers are generally finding their way to our company but it's causing quite a headache for our customer service reps and customers as they get transferred back and forth on the phone, and confusion for customers unfamiliar with our office locations.
I've clicked on the "Send Feedback" link at the bottom of Google and explained what was happening, but beyond that I'm not sure what to do. The information presented isn't wrong, it's just being associated with the wrong company. It seems like a Google logic error and not something I can control or edit.
Any ideas?
-
Hi Ryan,
That's a difficult situation! Usually, what I've found in this situation is that you have to spend an hour or two backtracking to discover where the name of one business is being conflated with the address/phone/website of the other. This might exist on the company's website or website, or it might exist in citations, or elsewhere. In many cases, this type of conflation is what has caused the confusion on Google's part. It's really important when you have a franchise that you've done everything you possibly can to differentiate the various branches, including different addresses, phone numbers, landing page URLs or websites, content, citations, etc. Even then, Google can sometimes become confused about this scenario and begin merging down details. So, if you can backtrack to a source for this confusion and correct it, that may resolve the issue.
You can also try to contact Google directly about this (go here and click the contact us button https://support.google.com/business/?hl=en&rd=1#topic=4539639) but you may very well get the answer, "That result is generate algorithmically and we can't do anything about it." Might be worth a try anyway.
-
Ryan -
There are a lot of different ways to fix this, but I think that my first, initial suggestion would be to take control over the Google + pages for both locations, so that you can verify these addresses, and fill them out with more information.
For LTI Inc, the Google + page seems to say, "Is this your business?" (See screenshots.)
This is where I'd start. Once these pages are verified, it will be a lot easier to tie everything everything together.
I hope this helps!
-- Jeff
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Fighting spam on Google Maps
"Suggest an edit" on Google Maps works occasionally and so does Google's Redressal Form. Sending a DM to @GoogleMyBiz on Twitter does too. But it seems like the vast majority of spammy businesses that I report, go unnoticed by Google. I'd really appreciate hearing from some other SEOs on how they remove crap from the map, with better results. Thanks.
Local Listings | | Jason_Taylor0 -
Google Is Linking to Wrong Local Page - How To Change?
Hi All Thanks in advance for any support. I've setup two "local" pages to target the next door town for one of my clients. One page targets "t shirt printing" and one page targets "embroidered workwear" However when I search for "embroidered workwear town in question" google connects the search to my t-shirt printing page and not the embroidered workwear page. Would it be possible to advise on what I need to do for the correct page to be linked to the search term? Here is a link to the search term in question **https://tinyurl.com/vvgr5r5 ** and the page that we would like to appear in the results, not our tshirt printing page https://tinyurl.com/s77md9o Thanks in advance for any help
Local Listings | | ruislip180 -
How has the MOZ community used the new query data from Google My Business?
Our team has been diving into the wealth of knowledge that the Google My Business query functionality has created for us. In an effort to start the conversation on best practices, we're interested to hear how the MOZ community has used this data. Excited to hear how the community is using the data!
Local Listings | | ReunionMarketing1 -
My Google business show up on map but does not show up on list and local search on Google.com
Hello all, how are you doing ? When I merged two pages = one page " Sassy Nails" It was lost all ranking and traffic on my google plus My Google business show up on map but does not show up on list and local search on Google.com main keyword: nail salon in Sevierville tn nail salon in Sevierville Tn pedicure in Sevierville Tn nail salon in pigeo forge Tn my website : www.sassy-nails.com http://plus.google.com/+Sassy-nails please help me that search?num=100&safe=active&site=&source=hp&q=nail+salon+in+sevierville+tn&oq=nail+salon+in+sevierville+tn&gs_l=hp.3..0j0i22i30l8j38.1387.8317.0.8645.37.30.4.3.3.0.283.3120.4j18j2.24.0.msedr...0...1c.1.61.hp..8.29.2798.0.V2EADE1ATMU
Local Listings | | sassynailservice0 -
Getting listing in Google map results
Hi all A website i'm current working on isn't showing up in the google map list results on normal search page, anybody know of any reasons this may be? I've never had any issues previously i just registered on google places but since changes to google business it doesn't seem to be automatic any more. Currently i have two different other websites showing in these listings for the search term however my client is questioning why they are not showing up here also as they have the same business type related to the search term.
Local Listings | | mari-rose0 -
Structured Data in Google Webmaster Tools
Have noticed a significant drop in structured data items and pages on GWT in the last one week. We have not made any changes and can still see that we have the rich snippet implementation in place across our site. Has anyone else noticed this drop? What could be possible reasons for the same? On 8th July we had 646,801 items showing up on Structured Data, which dropped to 227,529 on 11th July and 66,161 on 14th July 2014!! TIA Asif
Local Listings | | prsntsnh0 -
Google Business Categories: Criminal Justice Attorney
Google has updated their business listings dashboard and are cleaning up categories. Let's come to a consensus on what should be obvious: Who else agrees with me that a lawyer who practices criminal defense law should be categorized as a Criminal Justice Attorney using Google's new business categorization? BoulderCriminalDefenseAttorney.jpg
Local Listings | | Rich_Coffman0 -
Website blocked by Robots.text while in Google Places Pending.
Hello everyone, If I have pending google places listing, and I added my websites robot.text to block search engines. Will I still get accepted in Google Place? The reason is. We want to block the Google Places listings from search, and only show up on the google places listings. As we have to have a similar website with more explicit content we want to rank on the search results. www.mywebsitetor.com (google places) (PG)
Local Listings | | EVERWORLD.ENTERTAIMENT
www.mywebsitetoronto.com (organic ranking) (A) Hope this make sense, thanks for your help.0