Cancelling without loosing data
-
Hello,
Is it possible to cancel my Moz pro account for a few months without loosing the data and then reopen it a few months from now.
Thank you,
-
Hi there!
Thanks so much for following up! 12 update cycles would be for things like site crawl data. Rankings would not be collected while your Campaign is archived but we would keep your historical data.
If you would like to cancel your subscription, you can do so at any time from your subscriptions page: https://moz.com/subscriptions
I also have a guide from our Help Hub that can help: https://moz.com/help/your-account/manage-subscriptions/cancel-moz-pro
Hope this helps!
-
Hi Megan,
Thank you but what is the difference between the 12 update cycles (12 weeks for ranking) and the ranking data that you say are kept forever ?
If I want to cancel for a few weeks where do I go for that ?
-
Hi there!
Thanks so much for the great question! When you cancel your Moz Pro subscription we archive your Campaigns so that your data stays safe while you're gone. We do not collect any new data but we will hold on to your historical data for up to 12 update cycles. A few exceptions to this are rankings data and link histories which we will keep forever.
You can also read more about this on our Help Hub here.
I hope this helps! If you have any other questions or if you need anything else please feel free to email us at help@moz.com.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
Refund From MOZ for Cancelled Account-How To Get Refund, Phone Number for MOZ Corporate Office?
I have written MOZ several times requesting account cancellation procedures but they don't seem interested in responding. I pre-paid my account in October 2019, paying for one year until October 2020. I would like to cancel my account and get a refund of the pro-rated unused amount. After not getting a response, I searched for a corporate phone number for MOZ. No phone number can be found. I am somewhat concerned as legitimate companies have phone numbers. Can someone advise me as to how to get my refund? Also, I subscribe to MOZ local. I need to know of canceling MOZ pro will inadvertently cancel MOZ local. Thanks,
Product Support | | Kingalan1
Alan0 -
My trial just expired and i had forgotten to cancel, I want to refund it please
I've forgotten to cancel my trial account and I got my card charged 150$, I wanna cancel my account and get a refund please.
Product Support | | heshamfathi0 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Product Support | | moz11220 -
Credit Card Payment Cancel
credit card payments (99 dollars), please cancel. I want to return the $ 99. (SEOMOZ 855-894-7355 WAUS)
Product Support | | Serkan-Guclu140