How come I cannot ask one question a month to the pro's ?
-
I just got a major increase of errors on my website on the last crawl. I haven't touched my web site ( other than adding content ) for the past 3 months. It's like more than 500 errors I got on the last crawl,
How can I call SeoMoz tech support ? I cannot use my 'One question a month to the pro's a option', cannot select the option pretending I have used my question this month where it is not true.
Need help. Thanks
-
Kane, Pro members have unlimited questions in public Q&A, and one private Q&A question a month. That private question is not indexed and not viewable to anyone other than SEOmoz staff and associates, who are under NDAs.
We have a known issue we're working on right now where occasionally people are not able to ask a question. Stephen is right that emailing the help desk is the best way to fix this and get the question credit.
Marc, if your question is about the increase in errors on your campaign, that sounds like a help desk question anyway and not one where you need to use a private question credit (though I'd still ask for it in your email to help). The crawler did change how it's detecting some things, so it may just be that the change is the reason you are seeing more errors.
Keri
-
Comment removed, incorrect info.
-
help@seomoz.org is probably the right place for that. They are pretty quick to follow up
S
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Looking for a MOZ pro to hire
Just got MOZ pro and need someone to look things over and give me a list of things to do first. When everyone claims to be an expert online. Any suggestions on who to hire or use?
Moz Pro | | Audio-Bible1 -
Question about SEO and domains
Hello, Over time we have purchased many domain names that relate to our business. Let us say we sell chairs of type A, chairs of type B, Tables of Type C etc. We also have a main web site (main domain) which has been functioning for many years and is ranked well but not great. Since we have domain chairtypeA.com and chairtypeB.com I was thinking of putting them to good use as follows. STRATEGY A a) Create the domain as a parallel domain but is mainly informational - it talks about chair type A, its history, what to look for etc. It has the same IP address as main domain b) Have all the links on the page be directly linked to the MAIN site- so if you are on page for ChairtypeA and want to see it in a set you just click a link and it takes you to the main site. c) The look and feel of the ChairtypeA site is exactly the same as the main site - in fact except for the Heading, title and content the whole framework is from the main site. My hope is that if people are looking for chairtypeA, we would rank and attract customers. Plus it would use up some of the domain names we have purchased. THE OTHER ALTERNATIVE (Strategy B) is a) Create a domain for chairtypeA parallel to main domain (same IP address) b) redirect it to subfolder in main domain c) refer to the pages also as maindomain/chairtypeA (here is where it is no longer purely parallel) I have 3 objectives a) Use my purchased domain names b) Focus on certain products (liek ChairtypeA) c) Overall increase visibility and ranking Please give me any feedback which indicates whether Strategy A or Strategy B is more effective, or if any has negative consequences. Or you could suggest Strategy C - a completely new approach. Thanks Sam
Moz Pro | | samgold0 -
When using Moz Pro do I want Google-UK or -GB as default and why?
Hi. When using Moz Pro, I always select Google UK as default search with GB and US next. Is there a reason to choose one over the other? If so why? I am UK based and so are my clients. Thanks
Moz Pro | | YNWA0 -
Why are my month old links not showing in WMT or OSE?
Hey Everyone! I've been working hard on boosting my ranking after launching my new site 2 months ago. I realize that this process normally takes some time however I've come across a questions that I'm not sure I know that answer to... I had some really solid back links added about a month ago but nothing is showing up yet in WMT on them. When I run an OSE I don't see any links there (not even under newly discovered). Can someone please help with some insight on why they might now be showing. Is it just a time thing or should I be doing something different?Any insight will be very helpful. Thanks
Moz Pro | | MDesigns0 -
On Page URL's not updating?
I recently moved my site to Shopify which completely changed the URL structure. I went to my old pages and created permanent 301 redirects to my new pages on shopify. For some reason, the On Page reports are not picking up on one of the new pages. This is effecting my grading. Just wondering why this is happening & whether this may be an indication of a larger problem? Any help would be greatly appreciated! Thanks!
Moz Pro | | PedroAndJobu0 -
A couple of questions
1) My competitor has 20 links and a PA of 30, and a DA of 16. I thought from reading info here on SEOmoz that PA is a lot harder to influence and you have to raise up your overall DA to bring up the PA as well? I'm just trying to figure out how the heck she's managed to get a PA of 30 with so few links and ALL the numbers from the SEO campaign lower than mine. Does navigational structure and deep links with pages with every keyword have anything to do with it? Just want to learn as much as I can about this and how to raise PA...thanks. I've been reading as much as I can on here and on google but if you guys have any more suggestions that would be great. x How often is the SEO moz toolbar updated? Its been over a month and I've been working very hard on improving things and finding ways to get more links but its stayed the same? Also noticed that SEO moz doesn't crawl as many pages as I've got indexed with Google...why is this? Thanks for your help
Moz Pro | | cmjolley0 -
Open Site Explorer Question- Link Value?
One of my backlinks is from a site that has a page authority of 74. However, the domain is a domain I purchased and 302'd to my current main domain. What I'm wondering (without getting into why a 301 is better than a 302) is this: does OSE have any tool that shows if there is actually value in a link? My assumption is that despite this domain having a PA of 74, the 302 is not passing over any value. To be clear, I understand that a 302 doesn't pass over any SEO value, but my question is whether or not OSE shows the value of a link? Thanks!
Moz Pro | | RodrigoStockebrand0 -
Is there a way to see all SEOMoz questions, comments, posts, responses that I've given a "thumbs up" to?
Lots of times I'll Thumbs Up a question, blog post or response not only if I think it's high quality but if I think I'd like to revisit it in the future. Essentially, I want to use a the SEO Moz Thumbs Up as a bookmark. Is there any way to see all the SEO Moz content that I have given a "Thumbs Up" to? I know I can review all the questions I've asked or answered in the "My Q&A" page. Perhaps, I'm just missing a "Thumbs Up" page somewhere on my profile?
Moz Pro | | TaitLarson2