Do SEOmoz private questions get answered?
-
I submitted a question on September 30 and never received a response. I then followed up on October 6 and had an exchange with the support staff, who first told me that the question would be answered and then a couple of days later told me that they had no record of the question. By chance, I had taken a screen shot showing confirmation that the question had been sent (just something I did to remind myself to follow up if I didn't get a response!), which I sent to them along with the question again. That was four days ago, and I've heard nothing since then - not even an automated email saying that the question was received. Is it common for it to take almost a month before a response is received, and to have to follow up multiple times just to get an answer?
-
We got it!
-
Hi Nick,
I'll submit my question again. Can you please confirm if it is received, and that it will be answered?
Thanks in advance,
Carolina
-
Hey Carolina,
Sorry about the confusion! It looks like the last QA question you have submitted was an hour ago under the title:
How important are tags on blogs?
If you have a link to your private question to send me I would love to take a look at it. If you didn't get an email confirmation, then my guess is that it didn't post and was lost in the internet wasteland. Sorry about that.
Best,
Nick
-
It sounds to me like something went wrong. I've only done 1 private question ever, but had a few exchanges in that thread. It took a few days to get the first response and then follow ups came quickly.
Does it appear under "My Q&A" in the top menu? If it does then it is presumably posted.
If not, I'd risk it and post it again to be honest. It could be that support didn't fix whatever happened with the original post.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
PA Score of 30+ to get Google Features
I was told that my pages would not be awarded a Google Feature until the Page Authority reaches 30. I had Features previously, but no longer. The PA for the URL is currently 22 https://heritageprintingcharlotte.com/products/meter-boards.php I have edited the content, built links and added schema markup to this particular page (and others) I'm looking for thoughts on the 30+ and how to improve PA. TY KJr
Moz Pro | | KevnJr0 -
Is there any way to get historical API data?
I'm looking for a way of requesting domain authority and some other stats via the API for several previous months. I noticed on here: http://apiwiki.seomoz.org/what-is-the-mozscape-api
Moz Pro | | ReallyEasyCart
It says "SEOmoz PRO members now have access to historical API linking data - read about this great new feature on our blog!" but i could not find this blog post anywhere and maybe I'm misreading this line anyway.0 -
Ranking Differs between SEOmoz and Google Webmaster?
My Google webmaster ranking for keywords differs significantly from SEOmoz. For example, Webmaster say 8 and SEOmoz says 1...thoughts?
Moz Pro | | mjcarrjr0 -
2 SEO questions
Hello everyone 🙂 I have two questions for all you fine seo people this morning... 1 - Is there a website that I could go to to make sure that I do not have duplicate content floating around on the web that I am not aware of? Sometimes people take information from my site and post it as their own and I want to make sure that google does not ping me for it. 2 - Does anyone know how I can report a spam site to google? I have filled out the reports many times over the past year and posted it in the webmaster discussion forum and it is still up there 🙂 I sent one email to bing and the next day they contacted me with a thank you email and indicated that I was 100% correct and they removed the site from their index. Thank you all!!!!
Moz Pro | | nazmiyal0 -
Changing the SEOMoz logo on the report to input one of mine?
Hello everybody! As I'm working with SEOMoz Campaigns, i'd like to know if I can change the logo of SEOMoz on the Ranking Report, to a different one, on of mine in this case. Thanks! PKDKF.png
Moz Pro | | seomasterbrasil0 -
How to set up SEOMOZ to track multilanguage sites?
Hi, I am managing a site in 5 different languages/regions. Our language structure is as follows: www.domain.com/en-us/ - For US www.domain.com/en-uk/ - For UK www.domain.com/fr/ - For France ... However, SEOMOZ does not allow to set up a domain with "/" as a campaign. How can I do it? Thanks
Moz Pro | | hockerty1 -
Where can I view all of the Questions that I have Subscribed to?
I recently asked a question about viewing the questions I have answered already: http://www.seomoz.org/q/where-can-i-view-all-of-the-questions-that-i-have-answered It turns out the link was right under my nose (but it appears a lot of people were having this issue). I'm now having the problem of not being able to see where I can view all the Q&As that I have subscribed to. Again, I may just be missing a link that's right in front of me but it certainly isn't obvious. Any help much appreciated!
Moz Pro | | NickPateman810