De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google has deindexed a page it thinks is set to 'noindex', but is in fact still set to 'index'
A page on our WordPress powered website has had an error message thrown up in GSC to say it is included in the sitemap but set to 'noindex'. The page has also been removed from Google's search results. Page is https://www.onlinemortgageadvisor.co.uk/bad-credit-mortgages/how-to-get-a-mortgage-with-bad-credit/ Looking at the page code, plus using Screaming Frog and Ahrefs crawlers, the page is very clearly still set to 'index'. The SEO plugin we use has not been changed to 'noindex' the page. I have asked for it to be reindexed via GSC but I'm concerned why Google thinks this page was asked to be noindexed. Can anyone help with this one? Has anyone seen this before, been hit with this recently, got any advice...?
Technical SEO | | d.bird0 -
New SEO manager needs help! Currently only about 15% of our live sitemap (~4 million url e-commerce site) is actually indexed in Google. What are best practices sitemaps for big sites with a lot of changing content?
In Google Search console 4,218,017 URLs submitted 402,035 URLs indexed what is the best way to troubleshoot? What is best guidance for sitemap indexation of large sites with a lot of changing content? view?usp=sharing
Technical SEO | | Hamish_TM1 -
Google is not indexing my new URL structure. Why not?
Hi all, We launched a new website for a customer on April 29th. That same day we resubmitted the new sitemap & asked Google to fetch the new website. Screenshot is attached of this (GWT Indexed). However, when I look at Google Index (see attachment - Google Index), Automated Production's old website URL's still appear. It's been two weeks. Is it normal for Google's index to take this long to update? Thanks for your help. Cole VoLPjhy vfxVUsO
Technical SEO | | ColeLusby0 -
Dev Site Was Indexed By Google
Two of our dev sites(subdomains) were indexed by Google. They have since been made private once we found the problem. Should we take another step to remove the subdomain through robots.txt or just let it ride out? From what I understand, to remove the subdomain from Google we would verify the subdomain on GWT, then give the subdomain it's own robots.txt and disallow everything. Any advice is welcome, I just wanted to discuss this before making a decision.
Technical SEO | | ntsupply0 -
Why is this page not ranking but is indexed?
I have a page http://jobs.hays.co.uk/jobs-in-norfolk and it is indexed by Google but will not show up for any keywords I try. Any ideas?
Technical SEO | | S_Curtis0 -
Search results indexed
Hi there, is is bad practice in seo to have search results for products indexed? For example a search result of holidays to Ibiza, with lots of deals coming up? its a search query url that would be indexed, with just an image and price per product on the page, with about 10 per page? Any advice appreciated.
Technical SEO | | pauledwards0 -
Problem with indexing
Hello, we've changed our CMS recently, everything seems to work well, but for some reason google, and other crawlers can't see or index other pages than main. There is no restriction in robots, nor any other visible issue. Please help if you can. Website: http://www.design-glassware.com/
Technical SEO | | divan0 -
I have a site that has both http:// and https:// versions indexed, e.g. https://www.homepage.com/ and http://www.homepage.com/. How do I de-index the https// versions without losing the link juice that is going to the https://homepage.com/ pages?
I can't 301 https// to http:// since there are some form pages that need to be https:// The site has 20,000 + pages so individually 301ing each page would be a nightmare. Any suggestions would be greatly appreciated.
Technical SEO | | fthead90