Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should I "no-index" two exact pages on Google results?
Hello everyone, I recently started a new wordpress website and created a static homepage. I noticed that on Google search results, there are two different URLs landing on same content page. I've attached an image to explain what I saw. Should I "no-index" the page url? Google url.JPG In this picture, the first result is the homepage and I try to rank for that page. The last result is landing on same content with different URL. So, should I no-index last result as shown in image?
Technical SEO | | amanda59640 -
Google Not Indexing Pages (Wordpress)
Hello, recently I started noticing that google is not indexing our new pages or our new blog posts. We are simply getting a "Discovered - Currently Not Indexed" message on all new pages. When I click "Request Indexing" is takes a few days, but eventually it does get indexed and is on Google. This is very strange, as our website has been around since the late 90's and the quality of the new content is neither duplicate nor "low quality". We started noticing this happening around February. We also do not have many pages - maybe 500 maximum? I have looked at all the obvious answers (allowing for indexing, etc.), but just can't seem to pinpoint a reason why. Has anyone had this happen recently? It is getting very annoying having to manually go in and request indexing for every page and makes me think there may be some underlying issues with the website that should be fixed.
Technical SEO | | Hasanovic1 -
My WP website got attack by malware & now my website site:www.example.ca shows about 43000 indexed page in google.
Hi All My wordpress website got attack by malware last week. It affected my index page in google badly. my typical site:example.ca shows about 130 indexed pages on google. Now it shows about 43000 indexed pages. I had my server company tech support scan my site and clean the malware yesterday. But it still shows the same number of indexed page on google.
Technical SEO | | ChophelDoes anybody had ever experience such situation and how did you fixed it. Looking for help. Thanks FILE HIT LIST:
{YARA}Spam_PHP_WPVCD_ContentInjection : /home/example/public_html/wp-includes/wp-tmp.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-includes/wp-vcd.php
{YARA}Backdoor_PHP_WPVCD_Deployer : /home/example/public_html/wp-content/themes/oceanwp.zip
{YARA}webshell_webshell_cnseay02_1 : /home/example2/public_html/content.php
{YARA}eval_post : /home/example2/public_html/wp-includes/63292236.php
{YARA}webshell_webshell_cnseay02_1 : /home/example3/public_html/content.php
{YARA}eval_post : /home/example4/public_html/wp-admin/28855846.php
{HEX}php.generic.malware.442 : /home/example5/public_html/wp-22.php
{HEX}php.generic.cav7.421 : /home/example5/public_html/SEUN.php
{HEX}php.generic.malware.442 : /home/example5/public_html/Webhook.php0 -
URLs dropping from index (Crawled, currently not indexed)
I've noticed that some of our URLs have recently dropped completely out of Google's index. When carrying out a URL inspection in GSC, it comes up with 'Crawled, currently not indexed'. Strangely, I've also noticed that under referring page it says 'None detected', which is definitely not the case. I wonder if it could be something to do with the following? https://www.seroundtable.com/google-ranking-index-drop-30192.html - It seems to be a bug affecting quite a few people. Here are a few examples of the URLs that have gone missing: https://www.ihasco.co.uk/courses/detail/sexual-harassment-awareness-training https://www.ihasco.co.uk/courses/detail/conflict-resolution-training https://www.ihasco.co.uk/courses/detail/prevent-duty-training Any help here would be massively appreciated!
Technical SEO | | iHasco0 -
Google tries to index non existing language URLs. Why?
Hi, I am working for a SAAS client. He uses two different language versions by using two different subdomains.
Technical SEO | | TheHecksler
de.domain.com/company for german and en.domain.com for english. Many thousands URLs has been indexed correctly. But Google Search Console tries to index URLs which were never existing before and are still not existing. de.domain.com**/en/company
en.domain.com/de/**company ... and an thousand more using the /en/ or /de/ in between. We never use this variant and calling these URLs will throw up a 404 Page correctly (but with wrong respond code - we`re fixing that 😉 ). But Google tries to index these kind of URLs again and again. And, I couldnt find any source of these URLs. No Website is using this as an out going link, etc.
We do see in our logfiles, that a Screaming Frog Installation and moz.com w opensiteexplorer were trying to access this earlier. My Question: How does Google comes up with that? From where did they get these URLs, that (to our knowledge) never existed? Any ideas? Thanks 🙂0 -
Not all images indexed in Google
Hi all, Recently, got an unusual issue with images in Google index. We have more than 1,500 images in our sitemap, but according to Search Console only 273 of those are indexed. If I check Google image search directly, I find more images in index, but still not all of them. For example this post has 28 images and only 17 are indexed in Google image. This is happening to other posts as well. Checked all possible reasons (missing alt, image as background, file size, fetch and render in Search Console), but none of these are relevant in our case. So, everything looks fine, but not all images are in index. Any ideas on this issue? Your feedback is much appreciated, thanks
Technical SEO | | flo_seo1 -
De-indexing millions of pages - would this work?
Hi all, We run an e-commerce site with a catalogue of around 5 million products. Unfortunately, we have let Googlebot crawl and index tens of millions of search URLs, the majority of which are very thin of content or duplicates of other URLs. In short: we are in deep. Our bloated Google-index is hampering our real content to rank; Googlebot does not bother crawling our real content (product pages specifically) and hammers the life out of our servers. Since having Googlebot crawl and de-index tens of millions of old URLs would probably take years (?), my plan is this: 301 redirect all old SERP URLs to a new SERP URL. If new URL should not be indexed, add meta robots noindex tag on new URL. When it is evident that Google has indexed most "high quality" new URLs, robots.txt disallow crawling of old SERP URLs. Then directory style remove all old SERP URLs in GWT URL Removal Tool This would be an example of an old URL:
Technical SEO | | TalkInThePark
www.site.com/cgi-bin/weirdapplicationname.cgi?word=bmw&what=1.2&how=2 This would be an example of a new URL:
www.site.com/search?q=bmw&category=cars&color=blue I have to specific questions: Would Google both de-index the old URL and not index the new URL after 301 redirecting the old URL to the new URL (which is noindexed) as described in point 2 above? What risks are associated with removing tens of millions of URLs directory style in GWT URL Removal Tool? I have done this before but then I removed "only" some useless 50 000 "add to cart"-URLs.Google says themselves that you should not remove duplicate/thin content this way and that using this tool tools this way "may cause problems for your site". And yes, these tens of millions of SERP URLs is a result of a faceted navigation/search function let loose all to long.
And no, we cannot wait for Googlebot to crawl all these millions of URLs in order to discover the 301. By then we would be out of business. Best regards,
TalkInThePark0 -
Why google index my IP URL
hi guys, a question please. if site:112.65.247.14 , you can see google index our website IP address, this could duplicate with our darwinmarketing.com content pages. i am not quite sure why google index my IP pages while index domain pages, i understand this could because of backlink, internal link and etc, but i don't see obvious issues there, also i have submit request to google team to remove ip address index, but seems no luck. Please do you have any other suggestion on this? i was trying to do change of address setting in Google Webmaster Tools, but didn't allow as it said "Restricted to root level domains only", any ideas? Thank you! boson
Technical SEO | | DarwinChinaSEO0