Google haveing problems accessing part of my site
-
hi my site is, www.in2town.co.uk and for a few weeks now google has had trouble accessing part of my site.
Today googlewebmaster tools tells me that google is having major problems it shows, 123 pages where access were denied.
i have spoken to my hosting company who could not find a problem, so not sure what to do now. can anyone please give me advice on what the problem may be.
any help would be great
-
That's correct. I don't know the specifics, however in this case, I would assume the reduced frequency/volume would mean less trouble dealing with the hosting provider's internal challenges.
-
i have read it time and time again and do not understand how it can help. if you reduce the crawl rate then that means you reduce the number of pages and the number of times google visits your site or am i wrong
-
Fascinating how some problems can come up like this - it's not anything I'd ever seen - curious to see whether reducing Google's crawl rate will help.
-
i have asked about this problem on the google webmaster forum
http://productforums.google.com/forum/#!mydiscussions/webmasters/BogC5OZqdyM
and people are saying that it is a crawler issue with my hosting company,
they are suggesting a number of things that could be wrong which includes
Many hosting providers need to have mechanisms to throttle/limit either the number of requests or bandwidth to their customers sites.
However in this instance, they are not allowing for search engine crawlers which typically make numerous requests in quick succession. Significantly, their server's response is technically incorrect (RFC 2616), it should either not respond, or respond with a 503 (service unavailable). Google is aware of such incorrect 403s and will eventually try to crawl them again.To mitigate the issue somewhat, you can reduce your site's crawl rate in Google's Webmaster Tools
-
This confirms the need to get an expert involved - one experienced in these types of issues - a programmer or systems administrator type expert, not necessarily an SEO expert.
-
the site has been built from a template but this problem has only started to happen in the past month and the site is a couple of years old
-
unfortunately I don't know exactly what else to suggest. Who built the site? Is it a custom site, or was it automatically built using a hosting company automated site builder?
If it's a custom site or you have a developer you've worked with to build it, speak with them. if it's a site automatically built using a hosting site building system, only they can help resolve it. If not, you'll need to get a different site built. The problem you are describing should not be happening.
-
hi, when i put in http://www.in2town.co.uk on the tool you told me about it brings up some pages that are fine and some that are 403, and the 14th one down is the url as above. that comes up with a 403 however, when i just put the url on its own, it comes up as a 200, which is strange.
Have you got any ideas on what i should say to the hosting company. i have spoken to them a number of times and all i get is, everything is fine but it is not
-
When I put that URL in, I get a "200" "OK" response. If you get a "403 forbidden, you need to speak with the site systems (server) administrator to find out if they can pinpoint the problem. Something is broken on the site at the server level to cause that. Even if it's only intermittently broken.
-
hi, thanks for this. i have used that tool and it has come up with as an example the following
http://www.in2town.co.uk/news/parenting/parents-need-to-act-against-child-obesity 403 forbidden
i am not sure why this has happened and this is the same result as i am being shown in google webmaster tools.
-
One step I would suggest is that I would suggest using a tool like Screaming Frog. It can crawl your site and report on problems or broken internal links on the site.
I would also go into Google Analytics and go into the Content/Speed/Page Speed data. I would then expand the date range to cover from before they started listing problems until the day before you run the report (the current day can lag in updating in Google Analytics).
From there, look to see if there are any specific days where Google shows the page speed average (in the timeline chart) as being unusually high. There may be days that are more problematic than others.
Finally, with that same date range in place, I would filter down the list of pages in the speed report down to show me one of the pages Google lists as being unreachable. Then do the same with some others. See if Google shows any odd page speed times on those.
I would also then go to URIValet.com and run a check on some of those pages as well to see if URIValet shows the pages reachable and returning a proper "200" "okay" header message.
This is not a guarantee fix, however it can help bring answers.
-
the site is www.in2town.co.uk www.in2town.co.uk can you try it with the link and without the link, not sure why you cannot get on the site but will be interested to find out.
this problem of google have access errors has been going on for some weeks now and i do not understand what is going on
-
Hi Claire,
I was able to view your robots.txt file but nothing else. I can't seem to get to the site. Is the URL correct?
Dana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Site removed from Google Index
Hi mozers, Two months ago we published http://aquacion.com We registered it in the Google Webmaster tools and after a few day the website was in the index no problem. But now the webmaster tools tell us the URLs were manually removed. I've look everywhere in the webmaster tools in search for more clues but haven't found anything that would help me. I sent the acces to the client, who might have been stupid enough to remove his own site from the Google index, but now, even though I delete and add the sitemap again, the website won't show in Google SERPs. What's weird is that Google Webmaster Tools tells us all the page are indexed. I'm totally clueless here... Ps. : Added screenshots from Google Webmaster Tools. Update Turns out it was my mistake after all. When my client developped his website a few months ago, he published it, and I removed the website from the Google Index. When the website was finished I submited the sitemap, thinking it would void the removal request, but it don't. How to solve In webmaster tools, in the [Google Index => Remove URLs] page, you can reinclude pages there. tGib0
Technical SEO | | RichardPicard0 -
301 Multiple Sites to Main Site
Over the past couple years I had 3 sites that sold basically the same products and content. I later realized this had no value to my customers or Google so I 301 redirected Site 2 and Site 3 to my main site (Site 1). Of course this pushed a lot of page rank over to Site 1 and the site has been ranking great. About a week ago I moved my main site to a new eCommerce platform which required me to 301 redirect all the url's to the new platform url's which I did for all the main site links (Site 1). During this time I decided it was probably better off if I DID NOT 301 redirect all the links from the other 2 sites as well. I just didn't see the need as I figured Google realized at this point those sites were gone and I started fearing Google would get me for Page Rank munipulation for 301 redirecting 2 whole sites to my main site. Now I am getting over 1,000 404 crawl errors in GWT as Google can no longer find the URL's for Site 2 and Site 3. Plus my rankings have dropped substantially over the past week, part of which I know is from switching platforms. Question, did I make a mistake not 301 redirecting the url's from the old sites (Site 2 and Site 3) to my new ecommerce url's at Site 1?
Technical SEO | | SLINC0 -
What needs to be done to tell google my site has moved /changed
Hi everyone, I have a site, which I have re-built on a temporary domain, so that my main ecommerce site can still run.. I have noticed that google has already crawled my temporary domain. The only problem is I now want to transfer the new site back onto its proper domain (www.ourbrand.com). I have changed some of the URL structures of the new site so realize I will need to do re-directs relating to the same domain, but will google get confused that another domain used to have my new website on? I don't plan on using the old temporary domain again and wondered if I need to tell google in some way it was used just to build my site on? Michelle
Technical SEO | | nutjobshell0 -
Google seems to be penalizing my site for some reason
I recently took control of a website which did have some pretty big SEO problems, duplicate content being one of the main ones!! Looking back at ranking data the website ranked very well for it's main keyword, #5 for Google, Yahoo and Bing. The ranking then dropped in February 2012 for Google to #64 but stayed the same for Yahoo and Bing. I scrapped the dodgy content and completely rewrote it using a Wordpress framework about 6 weeks ago, still targeting the same keywords and 301 redirecting the old pages to the new pages where applicable. My rankings for Yahoo and Bing are still maintaining their page 1 rankings but Google is still ranking the website on page 5/6. My question is. Is the website getting punished for something that was part of the old website? If so how can I find out what it is and fix it? This website ranked on page 1 for Google for most of it's popular keywords but now it doesn't. I appreciate any feedback Many Thanks : )
Technical SEO | | alexhowe0 -
Have I Set my joomla site map correctly as google not picking up articles
Hi here is my site map http://www.in2town.co.uk/sitemap-xml?sitemap=1 But i am concerned that i have not set my joomla site map correctly. The reason why i think this is, because i have a lot of articles on the site and google are not picking them up in my google webmaster tools. On my old site google was quick to pick up all the articles. Can anyone offer me any help on this and let me know if my site map should be set to show all of my articles
Technical SEO | | ClaireH-1848860 -
Google.ca is showing our US site instead of our Canada Site
When our Canadian users who search on google.ca for our brand (e.g. Travelocity, Travelocity hotels, etc.), the first few results our from our US site (travelocity.com) rather than our Canadian site (travelocity.ca). In Google Webmaster Tools, we've adjusted the geotargeting settings to focus on the appropriate locale, but the wrong country TLD is still coming up at the top via google.ca. What's the best way to ensure our Canadian site comes up instead of the US site on google.ca? Thanks, Tory Smith
Technical SEO | | travelocitysearch
Travelocity0 -
Does Google take user site blockings from Chrome as a spam signal?
When you perform a search in Chrome, click through to a result, then hit "back", you get a nice little option to "Block all example.com results" listed next to the result from which you backed out. I am assuming Google collects this information from Chrome users whose settings allow them to? I am assuming this is a spam signal (in aggregate)? Anyone know? Thanks!
Technical SEO | | TheEspresseo0