I keep getting Authentication Failed on the API

[ColumK]

I have the credentials in the URL correctly but it will continue to fail authentication. I will not post them obviously but is there a problem with the API currently? I tried creating new credentials  Also I have used this before so I am sure it is not a problem with the credentials.

I somehow managed to get Chrome to show the data. Firefox will not and the code i have written also return authentication failed. This is a bug on your end. Please fix it ASAP.

[ChiarynMiranda]

Hey Carmelo,

It looks like you are encountering a bit of a different issue. It sounds like you are receiving the error when you try to connect with Google Analytics rather than when you try to make an API call. I'm really sorry about that.

Google is currently having some authentication issues on their end. The issue seems to be clearing up and we are monitoring the issue as it resolved. If you are still encountering the issue, please contact our Help Team here: http://moz.com/help/contact for further assistance.

Chiaryn

[cm1chess]

Hi having same issue, just signed up for chessmazeinternational and getting same error back from analytics ?

Remote-authentication.failure

can you assist?

[JoelDay]

Colum,

You should not be regenerating your secret key so often, it's not doing you any favors and is just making it more difficult to help you.

The issue you are having is with how you are generating your expires and signature. I tested the call you posted in the forum that was giving you a 401 and the signature and expires did not line up. I'm not going to put your information here for your privacy, but the problem is definitely with your code and not with your API key or the API itself.

I hope that makes sense.
Thanks,
Joel.

[ColumK]

I tried the sample code, worked, tried mine, broke, changed back to sample code, broke. I also generated a new key (ill try that in 30 minutes) in case it was just not updating in the DB, in terms of waiting 30 minutes, I waited for 48 hours and still did not work.

[ChiarynMiranda]

Hey Colum,

That forum you are looking at is a bit old and I believe we have resolved the authentication issue, so it isn't an overarching problem. I also was able to grab the sample code on your account and get data back when I ran the code in my browser, so I would recommend trying to run a call again. If you regenerated your credential and still received the error, it may be that the new credentials hadn't updated yet in our database, since it can take up to 30 minutes for the database to recognize the new credentials.

I would suggest trying both the sample code on your account and a regular call to see if either are still giving you the error message. If you are no longer getting the error message on the sample call, but you are still getting it on the other call, it may be a formatting issue. I'm definitely seeing data for the sample call now, so it shouldn't be any issue with the actual credentials.

I hope this helps. Please let me know if you are still seeing any issues.

[ColumK]

Did not know that was there. there seems to be others with the same problem so definitely a bug: https://seomoz.zendesk.com/entries/21886401-Another-401-Unauthorized

[Lindsay]

Good morning!

While I don't know the answer, maybe I can help! Have you tried posing this over at the API Forum? https://seomoz.zendesk.com/categories/6328-SEOmoz-APIs-and-Extras. That is usually the best place for API issues and questions. If you leave this question open too, we can go at this from two angles.