Welcome to the Q&A Forum

Hey Chris,

Thanks for the question! During the initial campaign setup it's just a url validation that we do. There's not actually a user-agent associated with it. We just look for something to resolve with a 200 response.

If you've got your exception setup for rogerbot then that should be fine to proceed despite the warning.

I hope that helps.
Cheers,
Joel..

Hey there,

Thanks for the question! The drop downs when selecting your GA profile and tracking code are actually populated from Google Analytics. We wouldn't have any way of displaying old information so anything you see is what's currently delivered via GA's API.

It's possible that you have some old profiles in your GA that need to be deprecated or that Google's API has stale data in it. It's hard to say since that menu is reliant on them to send those listings.

I hope that answers your question.
Cheers,
Joel.

Hey,

I took a closer look at your page and it looks like what's happening is that you had a Facebook Script snippet in your body.

I used Chrome's Dev tools to move the script from the body to the end of the head and Mozbar is showing proper words now: http://goo.gl/Zpcwme

It's important to note that I'm not a Javascript developer, so I don't know if there was an explicit reason to have that code there. Generally scripts will need to go in the head tag or on a separate page and referenced. You'd want to confer with your dev team on this to make sure that's a viable solution for you.

But that is what's going on.
I hope that helps.
Cheers,
Joel.

Hey there,

Thanks for the question. The Mozscape index was actually updated on June 20th. You can read about that last update here: http://moz.com/products/api/updates

We also note the last update on the front page of OSE.

I hope that answers your question.
Cheers,
Joel.

Hi,

I took a look at your account and both of the custom reports you have scheduled were sent out on the 2nd as normal. From what I can tell, neither of them were missing any data.

If you're seeing something different than that feel free to email us at help@moz.com and we can look into it.

Thanks,
Joel.

Hey,

I don't actually see that you have any custom reports on your campaign.
I can see that your regular weekly campaign update is scheduled to start today so you should see it soon.

Thanks!
Joel.

Hey Dan,

Thanks for the question. It looks like when your custom reports were generated there may have been a problem with the feed from your GA. I noticed all other sections of the report are populated fully, just no traffic data.

I've got your ticket and will send it over to see if we can regenerate the report for you. I'll email you back as soon as I have more information on that.

Thanks!
Joel.

Hey Adam,

It's always the little things that get ya!

You entered a root domain and the site you queried ranks for the www subdomain. I added the correct query to your rank tracker so you can check it out.

Anytime you want to check rankings in Rank Tracker, make sure you double-check the subdomain they utilize to avoid any undue confusion.

Cheers!
Joel.

Hey,

There are definitely a lot of hurdles included when trying to make an email COMPLETELY white labeled.

The best place for you to post about this is here:
https://seomoz.zendesk.com/forums/293194-Moz-Feature-Requests

If you posted there previously you may want to update your thread to continue the conversation with my product team.

Thanks!
Joel.

Hey Ira,

Thanks for the question. Unfortunately we're unable to say which services utilize an API. In general you can expect them all to update over 1-4 weeks.

For a bonus link, here's the Q&A we've got setup exclusively for local SEO: http://moz.com/community/q/local-strategy

Thanks!
Joel.

Hey Ture,

I'll go ahead and address your questions one by one.

I took a look at your campaign and it is by no means giving a 1 page crawl every second time. You do seem to have an issue with your server that causes it to give this response (you can find the response in your CSV file) every 3-5 months:

Connection was refused by other side: 111: Connection refused.

Unfortunately I could not tell you what causes it as I don't do web or server support. You'll likely need to speak with your admin to see what can be done to avoid that.

As far as the robots.txt, RogerBot definitely does obey properly formatted robots.txt directives. If you feel that he's doing otherwise, you should email help [at] seomoz.org with specific details.

The re-auth issue with facebook is them expiring your auth token and wanting you to renew it. It is not us, we'd obviously much rather they not expire the token. You also see that sometimes with Google, especially if you have a large number of sites.

I remember we talked about this issue with your twitter handles before. This issue was resolved at the time, twitter was reporting that account as invalid in their API, we reached out to twitter and had them fix that for you. If you're seeing this again email us the information so we can look at it.

Remember, the Q&A is meant more for community based questions and is not really a forum for seeking technical support as we can't discuss any details of your account. In the future, email technical support questions directly to help [at] seomoz.org.

Cheers,
Joel.

Hey Gerard,

Thanks for the question. OSE actually uses data from the Mozscape index which is updated fairly regularly (and getting more frequent). It can take a month or more for your link building activity to be represented, but we do try to update as quickly as possible.

You can read more about OSE here: http://moz.com/help/guides/research-tools/open-site-explorer and read about our index updates here: http://moz.com/products/api/updates

Thanks!
Joel.

Hi there,

The chart is indeed rounded off as the others have said. There is currently a feature request going to modify the graph but no time frame yet.

Thanks for the question!
Cheers,
Joel.

Hey Ruben,

Thanks for writing in about this! It looks like there's a small bug in the graph and how it deals with the the Universal Results there. Oops! I'm going to send this over to the engineers to address.

The 100 DA result was for YouTube which was number 10.

Just so you know, the graph IS correct. It's just the popup isn't loading properly for number four which is where that 7-pack of local results sits. It's weird. I know.

Thanks!
Joel.

Hey Andy,

You've gotten a lot of good info here and in your email with Maura. I just wanted to add in here that the crawl trouble you're having (at least with our system) is with the http://www.inoncology.com/ home page itself.

You've got a 301 redirect from the root to the www subdomain, the www then returned a 403 forbidden to our crawler.

It may have something to do with the verification you require, it may be something more obvious on the server level. It's tough to say.

Either way, you'll want to get this addressed to make sure your site is crawlable.  

I hope that helps.
Cheers,
Joel.

Hi Andrew,

I just wanted to jump in with some info for you!

The On-Page reports are automatically generated for any urls you have that are ranking. If that URL changes or gets deprecated at some point, you will need to manually stop the report from running by clicking the button that says "Stop Running Weekly."

As for new ones. They will be generated if you're ranking. If you want to track something that's not ranking, you can run that on the On-Page Report Card and then click "Run This Report Weekly"

I hope that helps.
Cheers,
Joel.

Hey Stephane,

Thanks for the question. I see that all your campaigns have actually been updating just fine, except Google has stopped honoring your GA tokens. I've gone ahead and refreshed those for you and they all are updating just fine.

Sorry for any inconvenience. It's one of the pitfalls of having data pulled from a 3rd party source like that.
Cheers,
Joel.

Hey Justin,

Thanks for the question. How we determine duplicate content is if two or more pages have a 95% or greater overlap on the code level.

The example you provided has a ~97% overlap. Here's a handy tool for checking these: http://www.webconfs.com/similar-page-checker.php

As far as canonical tags, that's a bit of a hairy issue. Here's how we look at canonicals:

Assuming A, B, C, and D are all duplicates,

If A references B as the canonical, then they are not considered duplicates
If A and B both reference C as canonical, A and B are not considered duplicates of each other
If A references C as a canonical, A and B are considered duplicated
If A references C as canonical, B references D, then A and B are considered duplicates

I hope that helps. 
Cheers,
Joel.

Hey,

Mike is correct that our crawler is named RogerBot.

I took a look at one of your campaigns that was only crawling one and it appears that it's returning an access denied page.

This is likely something based on the server itself for RogerBot since it looks like it's returning full source to other User-Agents.
I hope that helps track down the issue. 
Cheers,
Joel.

Hey Tom,

I took a look at your campaign and it looks like it is crawling pages just fine.

Let me know if you're still having any troubles.
Cheers,
Joel.