Welcome to the Q&A Forum

Hey Chris,

Thanks for the question! During the initial campaign setup it's just a url validation that we do. There's not actually a user-agent associated with it. We just look for something to resolve with a 200 response.

If you've got your exception setup for rogerbot then that should be fine to proceed despite the warning.

I hope that helps.
Cheers,
Joel..

Hey there,

Thanks for the question! The drop downs when selecting your GA profile and tracking code are actually populated from Google Analytics. We wouldn't have any way of displaying old information so anything you see is what's currently delivered via GA's API.

It's possible that you have some old profiles in your GA that need to be deprecated or that Google's API has stale data in it. It's hard to say since that menu is reliant on them to send those listings.

I hope that answers your question.
Cheers,
Joel.

Hey,

I took a closer look at your page and it looks like what's happening is that you had a Facebook Script snippet in your body.

I used Chrome's Dev tools to move the script from the body to the end of the head and Mozbar is showing proper words now: http://goo.gl/Zpcwme

It's important to note that I'm not a Javascript developer, so I don't know if there was an explicit reason to have that code there. Generally scripts will need to go in the head tag or on a separate page and referenced. You'd want to confer with your dev team on this to make sure that's a viable solution for you.

But that is what's going on.
I hope that helps.
Cheers,
Joel.

Hey there,

Thanks for the question. The Mozscape index was actually updated on June 20th. You can read about that last update here: http://moz.com/products/api/updates

We also note the last update on the front page of OSE.

I hope that answers your question.
Cheers,
Joel.

Hi,

I took a look at your account and both of the custom reports you have scheduled were sent out on the 2nd as normal. From what I can tell, neither of them were missing any data.

If you're seeing something different than that feel free to email us at help@moz.com and we can look into it.

Thanks,
Joel.

Hey,

I don't actually see that you have any custom reports on your campaign.
I can see that your regular weekly campaign update is scheduled to start today so you should see it soon.

Thanks!
Joel.

Hey Dan,

Thanks for the question. It looks like when your custom reports were generated there may have been a problem with the feed from your GA. I noticed all other sections of the report are populated fully, just no traffic data.

I've got your ticket and will send it over to see if we can regenerate the report for you. I'll email you back as soon as I have more information on that.

Thanks!
Joel.

Hey Adam,

It's always the little things that get ya!

You entered a root domain and the site you queried ranks for the www subdomain. I added the correct query to your rank tracker so you can check it out.

Anytime you want to check rankings in Rank Tracker, make sure you double-check the subdomain they utilize to avoid any undue confusion.

Cheers!
Joel.

Hey,

There are definitely a lot of hurdles included when trying to make an email COMPLETELY white labeled.

The best place for you to post about this is here:
https://seomoz.zendesk.com/forums/293194-Moz-Feature-Requests

If you posted there previously you may want to update your thread to continue the conversation with my product team.

Thanks!
Joel.

Hey Ira,

Thanks for the question. Unfortunately we're unable to say which services utilize an API. In general you can expect them all to update over 1-4 weeks.

For a bonus link, here's the Q&A we've got setup exclusively for local SEO: http://moz.com/community/q/local-strategy

Thanks!
Joel.

Hey there,

Thanks for the question. Unfortunately the On-Page report does sometimes have troubles counting the keyword usage for non-latin characters.

This seems to be one of those situations.
This is something we're working on but I'm afraid I don't have a time frame for this yet.

Thanks for understanding.
Joel.

Hey Paul,

Sorry for the late response. When you're setting up your reports you can select the monthly delivery schedule.

However, in order to select the monthly time frame for your modules you will need to have enough data in the campaign for that time frame to be generated.

Monthly time frames are generated on the first of the month assuming there is at least 21 days of data.

I hope that answers your question.
Cheers,
Joel.

Hey Adam,

Thanks for the question. How the monthly timeframe works is it generates on the first day of the month as long as there is at least 21 days of data. Otherwise it will wait for the next monthly cycle. Unfortunately in your case you had 18 days of data so there was not a complete data set to work with.

Sorry about that.
Cheers,
Joel.

Hey Ruben,

Thanks for writing in about this! It looks like there's a small bug in the graph and how it deals with the the Universal Results there. Oops! I'm going to send this over to the engineers to address.

The 100 DA result was for YouTube which was number 10.

Just so you know, the graph IS correct. It's just the popup isn't loading properly for number four which is where that 7-pack of local results sits. It's weird. I know.

Thanks!
Joel.

Hey Frank,

SoleGraphics is correct in his definitions. I also checked your domain and that's correct. Your total link profile is 99.31% internal.

Thanks!
Joel.

Hey Jeff,

Thanks for the question. I took a look at your campaign and the traffic is showing perfectly on the dashboard. Additionally I checked the traffic section and it's had consistent updates on schedule since it was connected.

If you're seeing something different than that can you send a screenshot over to help@moz.com so we can check it out?

Cheers,
Joel.

Hey Dan,

Thanks for the question. Which one you do really depends on how you want to report on the new subfolder. You could in theory set that up as a new subfolder campaign but you'll want to make sure that the entire US focused site is based off that subfolder.

It sounds like you want to be able to analyze and site issues in general with that so a new campaign may be the best option.

That being said that will require open keyword and campaign slots. So keep that in mind.
Maybe another Moz user who's done something similar can chime in with their personal experience.

Cheers,
Joel.

Hey Carmelo,

Sorry about the trouble. I believe you may have encountered the issue Google was having with there OAuth process. It seems that everything should be working now though.

Can you update if everything is ship shape now?

Thanks!
Joel.

Hey Ryan,

Thanks for the question. I just logged in as you and tested that URL in the on-page tool and it worked perfectly. If you're still having troubles can you take a screenshot of the error you get and send it into help@moz.com?

Thanks!
Joel.

Hey Jacquie,

Thanks for the question. Let me check and see if I can get a comment from my product team about this.

Thanks!
Joel.

Hey Sophia,

Thanks for the question.
We actually haven't had any other reports of undue slowness in OSE. It's possible you're seeing a lag due to your connection or machine?

As far as making it bigger, we're always working to increase the size and frequency of our indices. It's tough to compare it to a company like Majestic or Ahrefs who's entire business is indexing while OSE is just one part of a much more comprehensive suite of tools.

I'm sorry to say it may be a while before we have the sheer volume they have.

Thanks,
Joel.

Hey Sean,

Thanks for the question. Sorry for the late response. I looked at a handful of your campaigns and most of them did not have custom reports. The one that I saw that had a report looked good.

Can you email into help@moz.com and include the specifics about which campaign is having this problem?

Thanks!
Joel.

Hey Paul,

Thanks for the question. Unfortunately if you initially entered the modules as weekly you will need to go through and remove the wrong time frame and add the correct time frame.

Thanks,
Joel.

Hey James,

Thanks for the question. It sounds like you're seeing the 25 links per root domain limit that's placed on all reports from OSE. While your total links count is 3115 that includes a large number of internal links and you have several domains that contain more than 25 links to your site. We will cap the export at 25 links per linking root domain.

I hope the makes sense.
Cheers,
Joel.

Hey there,

I took a look at your account and was able to export several different reports without issue.

If you're still having trouble can you email in to help@moz.com with more information so we can investigate further.
Thanks!
Joel.

Hey Joni,

Thanks for reaching out. That's very odd. I've not heard a single other complaint about this. In fact most of us here use Firefox and have the Mozbar running constantly with no issue.

It's possible there's some other extension or program running concurrently that's causing the slowdown. You may also want to try reinstalling the Mozbar and FF just in case.

I hope that helps.
Cheers,
Joel.

Hey Gerard,

Thanks for the question. OSE actually uses data from the Mozscape index which is updated fairly regularly (and getting more frequent). It can take a month or more for your link building activity to be represented, but we do try to update as quickly as possible.

You can read more about OSE here: http://moz.com/help/guides/research-tools/open-site-explorer and read about our index updates here: http://moz.com/products/api/updates

Thanks!
Joel.

Hey,

Thanks for the question. In your campaign settings you can enter up to three different competitors and view their rankings as compared to yours for any keywords you've entered to track.

If you're looking for a standalone on-the-fly rankings you can check out the rank tracker (https://moz.com/researchtools/rank-tracker) but that won't automatically show it compared to you.

I hope that helps.
Cheers,
Joel.

Hey Stephen,

Thanks for the question! We actually don't have an API for our reports and campaigns. We are hoping to have that in the future but It would definitely be down there road.

We do offer many of our reports in CSV that could potentially be integrated into your system.

Thanks!
Joel.

Hey Scott,

Thanks for the question. Can you do me a favor and send over the information you're trying to enter to help@moz.com.
I've not had any other reports of this so we'll definitely want to investigate this for you.

As far as creating a campaign in Pro, I would advise against that. Typically when the campaign can't be created in Analytics it's because of some sort of a conflict or deeper issue that should be addressed.

Thanks!
Joel.

Hey,

Thanks for writing in. That's a broad match usage indicator. So I ran the report and it looks like there are 14 broad keyword uses. When you searched in the page it showed you exact keyword use.

I hope that helps.
Cheers,
Joel.

Hey,

Mike is correct that our crawler is named RogerBot.

I took a look at one of your campaigns that was only crawling one and it appears that it's returning an access denied page.

This is likely something based on the server itself for RogerBot since it looks like it's returning full source to other User-Agents.
I hope that helps track down the issue. 
Cheers,
Joel.

Hey there,

Thanks for the question.

I took a look at your account and you have five campaigns setup for five different sites. It's only natural that your duplicate content and other crawl diagnostic lists are going to be different for each.

If you're saying that the crawl diagnostic is different from one week to the next, that's normal too.

Thanks! I hope that answers your question. If not, please elucidate further so that we can help.
Cheers,
Joel.

Hey John,

Thanks for the question. You'll probably want to spend some time reading up on the API:
http://apiwiki.moz.com

You can also see some of the different tools already made for the Mozscape API: 
http://apiwiki.moz.com/gallery/apps

In theory you should be able to put something like this together with the right coding know-how. It's just not something we can assist with too much as it's kind of beyond the scope of the typical support we provide.

Thanks! I look forward to seeing what you put together.
Cheers,
Joel.

Hey there,

We've been discussing this in a support ticket, but I will update here in case anyone else is curious.

The tool you're looking for is the Keyword Difficulty tool:
https://moz.com/researchtools/keyword-difficulty

Thanks!
Joel.

Hey Robert,

Thanks for the question. The API can be tough to use if you don't have the coding knowledge to develop your tools. You may want to consider just using Open Site Explorer if you're not able to make or find a tool that you're enjoying.

Here's some examples of things people have put together using our API:
http://apiwiki.moz.com/gallery/apps

I hope that helps.
Cheers,
Joel.

Hey Shaun,

Thanks for the question. You haven't reaching your max huber of campaigns, but you have actually hit your max numbers of pages allocated.

This does not appear to be any fault of your own. It appears there's a bug with your account specifically. Typically you'd be able to address this in your campaign settings but yours is only showing one option.

I'm going to create a support ticket for you and we'll get this taken care of.

Thanks!
Joel.

Hey Jonathan,

Thanks for the question. You'll want to keep in mind that OSE doesn't know what your official Facebook or Google+ pages are. So when OSE reports those numbers it's URL specific.

For example: Moz has 135,040 likes on our Facebook page, but in OSE it only sees 2,162 because that's how many people liked the url moz.com as opposed to our FB page.

I hope that makes sense. You can try adding your social networks to a campaign to get more in depth social metrics.
Cheers,
Joel.

That's correct Keri! When determining whether something is a duplicate or not we will use the on-page information itself.

Thanks!
Joel.

Hey Marcel,

I looked at your latest crawl and it appears you're still getting that gzip error.

Unfortunately I don't have any way to see more about your server since the crawl is dying at the www subdomain.

Sorry I couldn't shed any more light on this.
You may be able to have your server admin check your logs using the timestamp in the CSV as a reference and see what happened.
Thanks,
Joel.

Hey Dean,

Thanks for reaching out. I took a look at your campaign and it appears that your Google Analytics connection is delivering an invalid token. There is a prompt in your app to reauth that connection. Go ahead and do that and it should work beautifully.

Let us know if you have any other troubles.
Cheers,
Joel.

Hey there,

Thanks for the post. We do actually show if you're in the Universal Results in the reports. When you export your CSV you can see a column labeled something like this:

Google US en Verticals

Or whatever your specific search engine would be. That column would say something like "image" or "video" or some combination of other verticals. In the next column is the Verticals Position. Then next to that is a True/False field that will report False if you're not in that vertical and True if you are.

I hope that helps you convey your efforts to you clients a little more easily. The universal results are always tricky because they don't have an actual organic numerical placement.

Cheers,
Joel

Hey Veronica,

Thanks for the question. I took a look at your campaign and think I see where the confusion about the date comes from.

When you look at your Moz Analytics dashboard, it's a weekly display. In your case the week of Oct 21-27. You will see this update with new metrics for the week of Oct 28-Nov 3 today.

I hope that clears that up.
Cheers,
Joel.

Hey Marcel,

Thanks for the question. It looks like what happened is that when we hit your www home page we got a gzip error. Unfortunately I don't have any specific advice on how to resolve this but you should be able to work with your server admin to determine the cause and solution of this.

Thanks!
Joel.

Hey,

Some great answers already. I just wanted to chime in real quick.

When you are trying to compare metrics between companies, make sure that you're comparing the same metrics. Often times people will look at the page specific metrics in OSE and then compare them to the root domain metrics in other services. This is inaccurate and isn't doing you any good.

The url in question has 2532 total links in OSE. I checked in in Majestic -who has a larger index because that's their primary function- and found that it had 3652 total links. So Majestic does have more because that's what they do.

If you aren't satisfied with the links in OSE, I would recommend combining our tools with a dedicated back link service since we will unfortunately miss links and/or leave low quality pages out of our indices.

Thanks!
Joel.

Hey there,

Sorry no one from Moz got back to you yet. There's nothing in our system that will prevent you from logging in on different devices, even at the same time. This sounds like it's more of an issue of using incorrect passwords.

What does it say when you try and login?
Thanks,
Joel.

Hey Katherine,

Sorry no one has gotten back to you yet! There's nothing in our system that would require or even ask you to create a G+ page. That sounds like something with Google. It's possible they did not recognize that you were logged into your Google account.

I just tested connecting a Google+ page to a campaign fresh and the auth process was seamless with no excessive demands like that.

I hope that helps. If you still have troubles, take a screencast of the process and shoot it over to help@moz.com so we can look into it further for you.

Cheers,
Joel.

Hey Christopher,

I'm sorry no one has responded yet. What is the error it gives you? If you'd like you're more than welcome to email in your specific question to help@moz.com. Just make sure and include as much information as possible.

Thanks!
Joel.

Hey Caroline,

Sorry for the confusion. Your campaign and account were created in Moz Analytics. Because of that there is no Pro version of your data.

We are working on the reporting functions as I type this. No ETA yet, but we're hard at work.

Thanks for understanding.
Cheers,
Joel.

Hey there,

Sorry for any trouble. I just tested my On-Page reports and it worked just fine. If you're still seeing troubles can you email in some examples to help@moz.com and we'll check it out for you.

Thanks!
Joel.