Welcome to the Q&A Forum

Hi Scott,

You can absolutely rely on the tools. It is 100% accurate. The problem was that you are tracking a specific subdomain and your ranking for that keyword is not in that subdomain.

You could resetup the campaign as a root domain campaign as a catch all. That will get you anything off of that domain regardless of whether it's www, blog, store, or whatever.

I know it's frustrating and seeing your ranking suddenly drop off can be worrisome to say the least.

What you can do in the immediate is to set a 301 redirect from http://ssihvac.com to http://www.ssihvac.com and once Google catches up with that, you'll likely see your ranking position returned to the www without having to archive your campaign or anything like that.

You really don't want the www and non-www to resolve independently anyway, so that's something I recommend in general anyway.

I hope that helps.
Cheers,
Joel.

Hi there,

Thanks for the question! I hope I can get you taken care of here.

I took a look at your screenshots and at your campaign and see that until August 14th you were ranking for www.ssihvac.com at which point Google stopped ranking you for that and started ranking you for ssihvac.com without the www.

The reason you don't see that number on your campaign is that it's setup for ONLY www.ssihvac.com and will consider anything outside of that subdomain to be an external page.

Why Google switched up your URL, I wish I could tell you. Is it possible there was some rebranding efforts at the time?

I will also note that if you look at the keyword in your campaign you will see your site listed at number two. See this screenshot: http://www.screencast.com/t/tPQlhv81sJ

I hope that clears that up.
Cheers,
Joel.

Hi Kristi,

Thanks for reaching out with your questions.

I'm assuming you meant to write www.abc.com since eg.www.abc.com isn't a website. I ran a report for that and it did have a redirect:

Oh Hey! It looks like that URL redirects to abc.go.com/. Would you like to see data for <a class="clickable redirects">that URL instead</a>?

The only time you see a message like that is if the URL you enter redirects to a different page. If there's no redirect it will just display the information you requested.

As for Google, if there's a redirect on a page, it can definitely impact a sites rankings as a 301 will pass link juice to the target URL. That's generally intentional though.

I hope that helps.
Cheers,
Joel.

Hi Mark,

First I'd like to apologize for the confusion. There's been a few changes recently to how Google presents their SERPs and since Rank Tracker and our Rankings use two different systems, it has begun to present a slight discrepancy at times.

I will point out that both of them are 100% accurate for how the rankings were pulled. We've always pulled our rankings using a combination of the top ten and the top fifty SERPs. Recently Google has decided that when they display anything about 10 results (20, 30,50, and 100) that they are going to group the results by domain. This causes those SERPs to differ in the order as compared to the paginated results.

We are exploring our options to help get our rankings more aligned with how you will typically request them. I know that's disheartening, but you can rest assured that as soon as we realized what Google was doing, we got to work figuring out a way to continue giving you accurate metrics.

Feel free to shoot an email to help at seomoz.org if you need anything else.
Cheers,
Joel.

Hi Carol,

I went through your site and did see a number of pages that had a PA of 24 but I did also see a number that were all different PAs. It sounds like much of your page has the same or similar backlinks profile so it is possible to see them have the same PA.

I hope that helps.

Thanks!
Joel.

Hi Alessandro,

Sorry for the troubles with GA. Can you explain a bit more about what you mean when you say "the impossibility to connect" your GA?

If need be, you can send screenshots to help@seomoz.org.

You should be able to link any GA account as long as it has profiles on it though, so I'm not sure why it would give you an error offhand. I'd love to help get it figured out though.

Cheers,
Joel.

Hi Kyu,

Host1 is correct about Google. You most likely don't need to worry about your Google index.

As for our crawler. Roger doesn't like Java or Flash so you may see your index and crawl diagnostic with us be hindered a bit as such.

Thanks!
Joel.

Hi Rodgers,

I replied to your ticket but wanted to reply here as well to make sure you got your answer and in case others had similar concerns.

I've looked at your CSV and there are no images being flagged as duplicate. Roger (our crawler) does not see images so you shouldn't ever see images in your crawl.

Thanks!
Joel.

Hi Tony,

I need more information from you in order to check this out. I'm going to send you a support ticket to reply to.

Thanks,
Joel.

Hi Anders,

I took a look at your site and it looks like it may have had a bit of an issue when it was indexed. You'll notice the pages that have No Data listed are also missing the http response.

The link analysis information is pulled directly from our MozScape APi and it seems that title information was not available when the index was compiled.

I hope that helps.
Cheers,
Joel.

Hey Benny,

Sorry about that. We had a brief issue that caused the Rank Tracker Tracking function to not update.

It should be all fixed now if you want to give it a shot.

Let me know if you have any other troubles.
Cheers,
Joel.

Hi Luis,

If you've got a lot of keywords to add at once, you can actually enter them in the Manage Keywords section. You can enter them separated by commas, tabs, or lines.

That's the most efficient way to add keywords to your account. Of course you'll need to make sure you aren't going to exceed your keyword quota or it could error out on you.

Thanks!
Joel.

Hi Callie,

Thanks for the question. It sounds like you're wondering why we don't show MozRank in the inbound links section. If that's not correct, please let me know.

As for why it's not there, we chose to show the Page and Domain Authorities to give you a brief snapshot of the pages that are linking to you. If you need to view MozRank for links you'll want to click the icon for "Compare" and that will show you the specific metrics for the page that links to you.

Here's a screenshot of where to find that button: http://www.screencast.com/t/rGz9HUuabRe

I hope that helps clear that up.
Cheers,
Joel.

Hey Per,

Good question.

The On-Page report actually utilizes Broad Keyword Use in it's grading. For situations just like you mentioned. Not every keyword is utilizing proper grammar so we've padded it out a bit to allow for extenuating circumstances.

Google will do similar with their rankings unless someone uses quotes to ask for an exact match (weird, but it happens).

I hope that helps.
Cheers,
Joel.

Hi John,

Thanks for the question.
Unfortunately though, there is no way to have one campaign specifically ignore a single subdomain and still crawl all other subdomains.

It would be possible to set two subdomain campaigns if your site was set as such:

www.example.com
blog.example.com

But anything outside of either of those subdomains would not be touched.

Thanks,
Joel.

Hey Ranjit,

Open Site Explorer shows Tweets and FB shares for the URL itself. I know it can be kind of tricky, but it has nothing to do with your Facebook page. Since OSE has no idea what your Facebook page is it only searches for mentions of the URL itself.

For example. Run a report for www.seomoz.org. We obviously have way more than 139 likes for our FB page, but the URL www.seomoz.org has only been liked 139 times.

I hope that makes sense.
Cheers,
Joel.

Hey there!

The keywords you enter into SEOmoz are the words and phrases you'd like to track your rankings for on the various search engines. You'll ideally want to include them in your page in some fashion.

I would suggest you run a few custom On-Page report cards for your sites. That will show you a break down of how well your page is optimized for your keywords and help you avoid keyword stuffing.

Cheers,
Joel.

Hi Ravi,

Thanks for the question!

Unfortunately though, we don't do any API support here. What you'll want to do to get your answer quickly is submit your question in the Developer forum here: http://seomoz.zendesk.com/forums/293196-developer-discussion-group

That's your best option for finding accurate and quick information regarding the API.

Cheers,
Joel.

Cool!

I'm glad you figured it out. You can also visit our developer discussion group here: http://seomoz.zendesk.com/forums/293196-developer-discussion-group for more detailed help with the API.

Let me know if you have any other questions.
Cheers,
Joel.

Hi Scott,

Derek and Brad are correct in that there's no real way to tell Roger to index a specific page.

Your best bet to get your page index in OSE is to work at building quality backlinks and making sure your site is configured properly so we can reach your pages.

Also remember you can set up your campaign for your site and crawl it that way if you want to evaluate the rest of your page information.

I hope that helps.
Cheers,
Joel.

You can.

When you select your keyword and enter the URL just click "Run This Report Weekly"

Any reports you no longer wish to see you can click "Stop Running Weekly."

Thanks,
Joel.

Hi there,

Thanks for the question!

The On-Page reports are generally automatically generated for any keywords rankings in the Top 50.

If you want to change the Keyword that it grades for you need to push "Run This Report Weekly" after changing the keyword.

If you have any specific questions I'm happy to address them if you want to email into help@seomoz.org.

I hope that clears some things up. 
Cheers,
Joel.

Hey Irving!

Good catch! Turns out that my Web Team knows about it too and are working on it!

Only cause you said you'd wear it proudly, send me your info to Help@seomoz.org with ATTN: JOEL in the subject and I'll see if I can't scrounge up a shirt for you.:)

Cheers,
Joel.

Hi Fred,

Great question! What can happen if you start a campaign using the same domain as another of your campaigns, it could potentially use a cached crawl if it's within a few days.

You should see the crawl diagnostic reflect your changes on the next crawl.

If you have any specific questions, we'd be happy to answer them. You can send URLs to help@seomoz.org and we can take a closer look. I would still suggest waiting until the next crawl.

Cheers,
Joel.

Hey there,

Thanks for jumping in Doug. You're spot on.

The Rankings we display for your page as exactly what Google displays when we pull the SERP. It has nothing to do with your sites status (whether up or down) and has everything to do with what Google says you rank at.

I do see that it's also been about 16 days since those rankings were pulled (thanks so a Server failure). You should be seeing new rankings in the next few days. In the meantime. I checked in the Rank Tracker tool and see that your rankings appear to have gained some ground and are back around 17-20+.

This is of course one of the things that makes my job so fun and you SEOs so important. Google is extremely volatile and likes to change things all the time.

Check out this site we set up to monitor algorithm changes at Google. http://mozcast.com

I hope that helps clear things up.

Let me know if you have any other questions.
Cheers,
Joel.

Hi there,

I'd have to know the keywords you were using to see for sure. But I just tested a keyword from your campaign and saw similar results. It's most likely because When you run the report without the http you aren't getting the credit for the canonical tag you have.

When you run it for https, you are getting the credit for appropriate use of the rel canonical tag.
That's why you're seeing two different scores.

If you want to get more in depth, you're welcome to provide keywords here or email help@seomoz.org

I hope that helps.
Cheers,
Joel.

Hi Nick & Lara,

It looks like this may be a bit of a bug. I've got it in the capable hands of my engineers and we are investigating.

Hopefully we should have this resolved soon for you.

Cheers,
Joel.

Hi Lara,

The Index did indeed update on August 1st.

If you're not seeing updated information, send it over to Help@seomoz.org with your URLs and we can take a closer look.

Cheers,
Joel.

Hi Dan,

I'd need to know the URLs to give a definitive answer, but I'll take a stab at it now.

In Open Site Explorer the Facebook and twitter metrics are specific to the URL. For an example, if you run www.seomoz.org through Open Site Explorer it says we have a paltry 135 Facebook likes.  But, we have 44,163 Facebook likes for our Facebook page.

I hope that helps clear that up.
Let me know if you need anything else.
Cheers,
Joel.

Hey all,

Thanks for the heads! I'll get this taken care of.

Cheers,
Joel.

Hi Joe,

It looks like in this instance that tag is referring to a select handful of pages you have that have a 301 redirect on them and have oddly formatted URLs. I'll give an example without divulging any info about your site:

Each instance of that is on a URL formatted as such: http://www.example.com/www.example.com/Sample-product-in-red.html

Let me know if you have any more questions about that. If you'd like to discuss this in more detail you can drop us a line at help@seomoz.org and put ATTN: Joel in the subject.

Cheers,
Joel.

Hey Ross,

Can you do me a favor and email help@seomoz.org with ATTN: Joel in the subject and tell me the URL you are using and if possible attach the CSVs?

I'll speak to you real soon.
Cheers,
Joel.

Hi Jason,

What you can do is set a Disallow directive for that particular subdomain with the user agent RogerBot.

That should prevent that subdomain from being crawled in your reports.

Cheers,
Joel.

Hi Rob,

The On-Page report is a timed report. It's pulled Weekly automatically.

You can run a report here: http://pro.seomoz.org/tools/on-page-keyword-optimization/new to do a cursory evaluation of your On-Page on the fly. If it's within a few days of your last crawl it is possible that it will pull cached data, so please keep that in mind.

I hope that helps!

Cheers,

Joel.

Hi there,

Sorry for the confusion. That is definitely something with how your blog is set up. It's likely that some sort of category plug in or something along those lines is creating those pages for you in the name of redundancy.

I would suggest you either get rid of the plugin or apply the Canonicals as mentioned by Billy. that way they would at least not be fighting over rankings.

I've heard great things about the Yoast plugin mentioned earlier. I've not personally used it, but it has quite the reputation. It may be worth checking out.

Thanks,

Joel.

Hi, our IP is changing all the time. We do have an option that may resolve your issue though. I'm going to create a ticket as I will need some personal information regarding your account.

Thanks,

Joel

Hi There!

I'm opening up a ticket for you right now. It'll be easier for us to correspond that way.

Cheers,

Joel.

Hey Mauro,

I got an ETA of 2-3 weeks from my engineers about 1.5 weeks ago. So it shouldn't be too much longer and we'll have everything squared away.

Cheers,

Joel.