Moz keeps logging me out
-
I thought this issue had been resolved a few months ago. Is anyone else experiencing this problem?
Best,
Christopher -
Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure.
The system is logging me out every few hours. In the past, I thought I could browse the web all day without having to repeatedly login to the Mozbar. Is my memory that bad that i don't correctly recall the previous behavior?
-
Hi there Christopher,
Thanks for reaching out to us! I am sorry to hear that you are experiencing some weirdness with our site. At this time, we are not getting any reports of sessions being disconnected or logged out during an active session. Our site though does keep a timer on a active session so that once it reaches the range of several hours it will log you out automatically to keep your session secure. However, from what you are telling me it doesn't seem like that's what you are experiencing.
From what you are telling me, it sounds like a browser issue. Can I trouble you to perform the following steps?
- First clear the cache and cookies for the browser you are using.
- If that doesn't work, simply try logging in from a different browser or computer, if the connect seems stable, it might be connected to a extension/software that's installed in that browser.
I hope that helps! Please let me know if you have any questions....I'm here to help!
Best,
Peter
Moz Help Team.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
Product Support | | WebMarkets1 -
Moz Campaign did not fully update this week
This is not a new campaign. It updates every Thursday but this week did not update some sections like:
Product Support | | alliancehvac
Search Visibility
Desktop vs. Mobile Search Visibility
Top National Keywords
Top Local Keywords
Rankings0 -
Does Moz use Stripe as it Credit Card Processor
Hi , What Credit Card Processors does Moz use? Do they use Stripe.com ?
Product Support | | stuartcanvas0 -
I have suddenly got a lot of duplicate page title errors in Moz, please can you advise what to do ?
my site used to be http and i have now converted to https. my site is www.paulsummerfieldphotography.co.uk, please advise how to solve the duplicate page title errors ?
Product Support | | Paul_Ward0 -
Can I move analytics campaigns from one Moz Pro account to another?
Hello all, hoping someone can help - couldn't find anything on this subject in the Q&A already... I'd like to associate some existing Moz analytics campaigns with a different Moz Pro account, is this possible? I know I could just start a new analytics campaign in the different pro account, but I don't want to lose all of the data Roger has already collected on the site; I feel it would be a tragedy after all his hard work, and it wouldn't be convenient for me. Hoping someone can help!
Product Support | | sbridle0 -
Problem with Moz Dashboard
Hello. For the last two days, my dash board has been showing this... Screen%20Shot%202014-07-30%20at%2012.36.12%20PM.png
Product Support | | Multiverse-Media-Group1 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950