Moz analytics not updating
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Okay so I was invited to moz analytics. When I received the email I was stoked to get to use the new beta software. My campaigns transferred over ,but when I began to look at the data, it said updating check back in 24 hours or something along those lines. I thought okay that is fine, but to my suprise it has been around four days since then and it still says it is updating. It also shows weekly stats of visits but the number there is definitely wrong. It said I only had around 2,100 but I get more than that daily. Anyone in support that can help? I'm confused on what I can do to fix this issue. I understand it is just a beta ,but other people, from what I have seen, haven't had a similar issue. If anyone can point me in the right direction I'd appreciate it!
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Is this related? I archived a campaign and created a new one a couple of days ago. The new one is still not in Moz Analytics...and that is the one I so need to set up Mentions queries for. Any ideas? Love the Analytics! And want to use it! Thanks!
UPDATE: Thanks! I submitted a ticket as suggested.
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Hello and thank you for contacting us! I would recommend sending this to help@moz.com so we can dig in and figure out what is going wrong with your campaign transitions. The Help Team, including myself, will respond quickly to your request. Sorry for the hassles, we are trying our best to make this switch as smooth as possible but a few hiccups like this made this not fun for some members.
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