Unspecified errors
-
Why am I getting an Unspecified Error when adding my keywords?
-
Send an email to help@moz.com and that creates a ticket. Thanks!
-
How do I submit a ticket? Thanks.
-
Hi Louise,
Have you submitted a ticket to our help desk? We'll be able to look into the issue much easier that way. Thanks!
-
Hi,
Any update on this as its happening to me as well quite frequently.
Thanks!
-
Hi Randy, mind sending us details of your account and keywords here: http://moz.com/help/contact. That way we can dig in and see what's going on.
Thanks!
Jen
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz keyword mention on-page counting errors
Hi. Moz is showing 18 mentions of the keyword 'street furniture' on this landing page https://www.broxap.com/street-furniture.html But I can only count 6 in total in the body copy and 13 if you include navigation links. This is the same on other pages too for that keyword. Does anyone know where it's counting these extra keywords from? I don't want to fall foul of keyword stuffing but as far as I can see we're not! Could Moz be miscalculating? Any help appreciated! Thanks Joe
Moz Bar | | iweb_agency0 -
Find SEO errors
Hi, I have a Moz Pro account. Is there any way to automatically find images without ALT tag, and also noindex/nofollow pages? Cheers,
Moz Bar | | viatrading10 -
I'm getting an error when I try to preview my custom report
I'm getting the following error when I attempt to preview my custom report. I have also attached a screenshot. The moz.com page isn’t working moz.com sent an invalid response. ERR_RESPONSE_HEADERS_MULTIPLE_CONTENT_DISPOSITIONI need to send my client his report for a meeting tomorrow morning, and I am unable to run it. The campaign is propacusa.comf3VhmfU
Moz Bar | | chill9860 -
How Do I Troubleshoot 804 HTTPS Crawl Error?
In my Moz crawl report I get: Crawl Error
Moz Bar | | digium
Moz encountered an error on one or more pages on your site
Error Code 804: HTTPS (SSL) Error Encountered The Moz Help Section only says: 804 HTTPS (SSL) error 804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately. My site is publicly accessible on https - https://www.respoke.io/ And I'm not seeing any issues with my certificate. Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?0 -
Why is the exact same URL being seen as duplicate and showing an error in my SEO reports
Well, I am still having duplicate page issues. I have a question about one of the errors SEO is giving me when I download a crawl report. I am going to attach a screen shot of part of the report so you can see for yourself, along with explaining it here. SEO shows the list of URL's that it crawled in the report. In this(see attachment) portion of the report it has 321 results for the exact same URL. It also says all of these exact same URL's have received a 404 error. What I want to know is how does it make 321 results for the same URL? And with this error that I don't see when I look at the page? 0hkRDST
Moz Bar | | JoshMaxAmps0 -
We Launched a new site and Rogerbot is still reporting on links/errors from the old site, is there a way to clear those out?
We are mostly a Branding agency, and have not put a lot of effort into SEO for ourselves... SEO tends to take a backseat to design most of the time, making it a little difficult for me at times when it comes to SEO. We recently launched a new site, http://Roninadv.com/ and the developer and I have done quite a bit of work to make it work well for Google. I was really looking forward to a new crawl report from Roger, but alas, It's like Roger crawled the old site? The new site has been up since last Monday. Is there a way to clear out the old errors? Do I just need to give roger more time?
Moz Bar | | PaulRonin0 -
Site crawl errors - download list of all urls
Hi Ive provided my clients developers with the pdf reports of crawl errors but these seem to miss some urls I see there are lots of csv file download/email options Will the email csv button send a report of everything listing all urls that are missing from the pdfs ? if not will the more specific csv reports Would be good if i can press 1 button and get all issues listed with all urls It does look like this happens but i just want confirmed best way asap since need to provide reports urgently, any guidance much appreciated ? All Best Dan
Moz Bar | | Dan-Lawrence0 -
Moz Crawl Report showing non-existent Duplicate Errors since new reporting layout
Hi Moz Community, Since Moz changed to the new style of Crawl report, we've seen a jump in duplicate errors for our site. These duplicate errors do not exist and were not present on the Crawl reports before the report change and also we have not made any changes to the flagged pages on our site since then either. When you download the report data in csv it appears that the Moz report is mixing up data for two or more pages on the site. e.g.in csv for 'Page1' data, it will show the meta description for 'Page2' and 'Page2' shows that for 'Page1', so this then gets flagged as duplicate, however looking at the actual Meta description assigned onsite, both Page 1 and Page 2 are completely unique. Has anyone else experienced this and Moz Team - are you looking into this? Thanks, V
Moz Bar | | WWTeam1