After Ranking Drop Continue SEO or Focus on Improving User Experience Instead?
-
Six months after starting a marketing campaign and spending a lot of money on SEO audits, link removals, wire frames, copywriting and coding my web site (www.nyc-officespace-leader.com) traffic dropped significantly after I launched a new version of my site in early June. Traffic is down about 27%, but most of the traffic from competitive terms is gone and the number of leads (phone calls, form completions) is off by about 70%.
On june 6th an upgraded version of the site with mostly cosmetic changes (narrower header without social media buttons, streamlined conversion forms, new right rail was launched. No URLs were changed, and the text remained mostly the same. But somehow my developers botched up either canonical tags or Robot Text and 175 URLs with very little/no content were indexed by Google. At that point my ranking and traffic. A few days ago a request to remove those pages was made via Google WebmasterTools and now the number of pages indexed is down to 675 rather than the incorrect 850 from before. But ranking, traffic and lead generation have not yet recovered. After spending almost $25,000 over nine months this is rather frustrating.
I might add the site has very few links from incoming domains and those links are not high quality. An SEO audit was performed in February and in April a link removal campaign occurred with about 30 domains agreeing to remove links and a disavow file being submitted for another 70-80 domains that would not agree to remove links.
My SEO believes that we should focus on improving visitor engagement rather that on more esoteric SEO like trying to build incoming links. They think that improving useability will improve conversions and would generate results faster than traditional SEO. Also, they think that improving click through rates, reducing bounce rates will improve ranking by signaling to Google that the site is providing value to visitors.
Does this sound like a reasonable approach? On one hand I don't see how my site with a MOZ domain authority could possibly compete against sites with a high number of quality incoming links and that maybe building a better link profile would yield faster results. On the other hand, it seems logical that Google would reward a site that creates a better user experience.
Any thoughts from the MOZ community???? Does it sound like the recent loss of traffic is due to the indexing of the 175 pages? If so, when should my traffic and ranking return?
Incidentally, these are the steps taken since last November to improve SEO:
-
SEO Traffic & Ranking Drop Analysis and Recommendations (included in-depth SEO technical audit and recommendations).
-
Unnatural Link Removal Program
-
Content Optimization (Audit & Strategy with 20 page keyword matrix)
-
CORE (also provided wireframe for /visitor-details pages at no-charge)
-
SEO Copywriting for 10 pages
-
New wire frames implemented on site on June 6th
-
Jump in indexed pages by 175 on June 10th. Google Webmaster Tools removal request made for those low quality pages on June 23rd.
Thanks, Alan
-
-
Hi Alan,
First, a few things to consider:
- Did your site actually get hit with a penalty? You talk about removing unnatural links. Was that just to be safe, or something else?
- If your 1st site revision changed site urls and generated a lot of 404s, without proper redirection, you'd get the exact result you're describing.
- Did you get new copy written for your 1st site revision? If so, and you didn't write it, take a few sentences from different pages and search for them, in quotes, on Google. Make sure they weren't plagiarized, because that would explain a drop in traffic, too.
All of that said, here's what I'd do:
-
**Definitely **work to improve engagement. Engagement is good for your business anyway, so even if it had zero effect on visits, you'd make existing visitors happier. And, Google at least rewards you because of the secondary effects of a great UX: More attention and citation, more positive reviews, fewer bounce backs, etc. And yes, there's some evidence Google rewards great UX, whether deliberately or as a side effect.
-
Look for lost links and repair them. Use OpenSiteExplorer and get the Top Pages report. Look for all pages that respond with a 404. Put those pages back (if you had that page before), build a page at that location (if you never had that page) or do a 301 redirect from the page URL to a 'real' page (the easiest fix).
-
Check site performance. Did site load speed take a huge hit with the new design?
-
Look at your log files. Go all the way back to before the 1st site relaunch. Compare Googlebot activity on your site from that period to now. What's changed? Is Googlebot getting trapped somewhere? Has crawl traffic dropped?
-
Finally, I wouldn't engage in old-fashioned link building. It's a terrible idea for a site with a low DA. If you want to acquire citations, you're going to have to do it by making customers really happy, offering great information and content, and generally offering a great experience.
I hope this helps. There's no easy answer here. You're going to need to take a very strategic approach, rather than focus on a single tactic, if you're going to make this work.
Ian
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
User intent
Hello, Can you rank on a keyword like "Loire Valley bike tours" (plural version) on the 1 st page that describes your tour with just 1 tour and not a lit of tours ? Thank you,
Intermediate & Advanced SEO | | seoanalytics0 -
Video Accessibility and SEO
How do you implement video meta data, closed captioning and transcripts to ensure both search engines and screen readers can crawl/read? For example, in a mostly text-based video with a simple audio track hosted one brightcove and embedded into our site, we want to make sure 1) google can crawl the text on the video and 2) a vision-impaired viewer would be able to use a screen reader to hear the text on the video.
Intermediate & Advanced SEO | | elmorse1 -
Ranking on google but not Bing?
Any reason why I could be ranking for Google but not Bing?
Intermediate & Advanced SEO | | edward-may0 -
Unexplained Drop In Ranking and Traffic-HELP!
I operate a real estate web site in New York City (www.nyc-officespace-leader.com). It was hit by Penguin in April 2012, with search volume falling from 6,800 per month in March 2012 to 3,300 by June 2012. After refreshing content and changing the theme, volume recovered to 4,300 per month in October 2013. There was a big improvement in early October 2013, perhaps tied to a Panda update. In November 2013 I hired an SEO company. They are reputable; on MOZ's recommended list. After following all their suggestions (searching and removing duplicate content, disavowing toxic links, improving the site structure to make it easier for Google to index listings, re-writing ten key landing pages, improving the design of the user interface) ranking and traffic started to decline in April of 2014 and crashed in June 2014 after an upgraded design with improved user interface was launched. Search volume is went from 4700 in March to around 3800 in June. However ranking on the keywords that generate conversions has really declined, and clicks from those terms are down at least 65%. My online business is severely compromised after I have spent almost double the anticipated budget to improve ranking and conversion. A few questions: 1. Could a drop in the number of domains lining to our site have led to this decline? About 30 domains that had toxic links to us agreed to remove them. We had another 70 domains disavowed in late April. We only have 78 domains pointing to our domain now, far less than before (see attached AHREFs image). It seems there is a correlation in the timeline between the number of domains pointing to us and ranking performance. The number of domains pointing to us has never been this low. Could this be causing the drop? My SEO firm believes that the quality of these links are very low and the fact that many are gone is in fact a plus. 2. The number of indexed pages has jumped to 851 from 675 in early June (see attached image from Google Webmaster tools), right after a site upgrade. The number of pages in the site map is around 650. Could the indexation of the extra 175 page somehow have diluted the quality of the site in Google's eyes? We have filed removal request for these pages in Mid June and again last week with Google but they still appear. In 2013 we also launched an upgrade and Google indexed an extra 500 pages (canonical tags were not set up correctly) and search volume and ranking collapsed. Oddly enough when the number of pages indexed by Google fell, ranking improved. I wonder if something similar has occurred. 3. May 2014 Panda update. Many of our URLs are product URLs of listings. They have less than 100 words. Could Google suddenly be penalizing us for that? It is very difficult to write descriptions of hundreds of words for products that change quickly. I would think the Google takes this into account. If someone could present some insight into this issue I would be very, very grateful. I have spent over $25,000 on SEO reports, wireframe design and coding and now find myself in a worse position than when I started. My SEO provider is now requesting that I purchase even more reports for several thousand dollars and I can't afford it, nor can I justify it after such poor results. I wish they would take it upon themselves to identify what went wrong. In any case, if anyone has any suggestions I would really appreciate it. I am very suspicious that this drop started in earnest at the time of link removal and the disavow and accelerated at the time of the launch of the upgrade. Thanks, Alan XjSCiIdAwWgU2ps e5DerSo tYqemUO
Intermediate & Advanced SEO | | Kingalan10 -
How are these sites ranking!?!
One of our clients is in the insurance industry and over the last 12 months we have seen an increasing number of low quality, newly registered, spammy sites achieving top 5 rankings for major keywords, which in turn is having an adverse effect on the rankings for our client. Does anyone have any idea how the following sites have managed to do this: http://www.multiquotetaxi.co.uk/ - 2nd for taxi insurance http://www.motortradefast.co.uk/ - 1st for motor trade insurance http://www.traders-insurance.com/ - 3rd for motor trade insurance http://www.multiquotefleet.co.uk/ - 1st for fleet insurance We have tried reporting the above sites, tried holding out to see if they get penalised and tried figuring out what they have done ourselves but cannot see how they have managed it. Any ideas at all?
Intermediate & Advanced SEO | | instinctive0 -
Updated My Business Profiles & Still Not Ranking in Local SEO... What Next?
I have used Get Listed and a few other services to update my profiles for my company Health Care Associates (its a home health care agency). http:healthcareassociates.net. I have added pictures, categories, descriptions, key words, etc. and it doesn't seem to help. We are still not ranking in the search engines for "home care grand rapids", "home health care" etc. What else can I do to optimize the local search? Todd
Intermediate & Advanced SEO | | t1kuslik0 -
Images and SEO
Hi, I would like some opinions on the topic of using images for SEO. I have come across a few sites that I see have very few backlinks, but have decent pagerank and seem to rank well for certain keywords. One such site I looked at had very little content other than tons of images (It was a joke blog that focussed on funny images, funny pics etc) and now I am starting to question whether hotlinking images assists in SEO? are there any benefits to having someone using one of your images (hosted on your site) ? I do recall reading somewhere that someone hotlinking an image is akin to a link. Any truth in this?
Intermediate & Advanced SEO | | rightmove0 -
What would cause a sudden rise and drop in keyword ranking?
I made one change to my site - creating a good, relevant, title. A few days later, ranking for a keyword jumped pretty well - which is what I was expecting. We were ranked 9th. Then the next ranking report showed a 20 place decline. What would cause this?
Intermediate & Advanced SEO | | Ocularis0