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    4. Seo moz api request problem [401 error_message Your authentication failed]

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Seo moz api request problem [401 error_message Your authentication failed]

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    • eBrandz
      eBrandz Subscriber last edited by

      Hello Team,

      I have moz pro account.

      I'm getting following error for seomoz call using your API:

      {"status":"401","error_message":"Your authentication failed. Check your authentication details and try again. For more information on signed authentication, see: http://apiwiki.moz.com/signed-authentication"}

      The link that we are using is:
          http://lsapi.seomoz.com/linkscape/url-metrics/

      And following bits are requested during the call:

      1. 68719476736
      2. 34359738368
      3. 32
      4. 2048
      5. 16384

      The error is intermittent. It comes and goes. There were no issues with results 3 days ago. I suddenly started getting this error. Could you please investigate into it and let me know the cause of issues and its correctiveness.

      It will great if you can provide us a support email Id for immediate response.

      Thanks,

      1 Reply Last reply Reply Quote 0
      • Moz.HelpTeam
        Moz.HelpTeam last edited by

        Hey There,

        I am so sorry you ran into this issue with the API. Due to an incredibly heavy traffic volume on the Mozscape index, one of our servers crashed, causing an outage in the tools that pull data from the index. The issue has been fixed and you should be able to access the tool with no issues now.

        Please give that a try and let us know if you need any other assistance.

        Chiaryn

        1 Reply Last reply Reply Quote 0
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