Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Digital Marketing
    3. Social Media
    4. Why can't anyone check in on my Facebook Page?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Why can't anyone check in on my Facebook Page?

    Social Media
    3
    15
    47760
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • cathibanks
      cathibanks last edited by

      Once upon a time, we were able to check in at our office on Facebook.  Then, one day, we just...couldn't.

      I didn't (at least intentionally) change any settings on the page.  I can't seem to even find a setting for this.  What happened, and how do I fix it?

      Thank you so much in advance.

      (Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel

      1 Reply Last reply Reply Quote 0
      • EricaMcGillivray
        EricaMcGillivray @cathibanks last edited by

        Yay!!! 😄

        1 Reply Last reply Reply Quote 0
        • cathibanks
          cathibanks @EricaMcGillivray last edited by

          Guess what!!??  I can check in at my business now!

          THANK YOU TIMES ONE MILLION.

          EricaMcGillivray 1 Reply Last reply Reply Quote 1
          • cathibanks
            cathibanks @EricaMcGillivray last edited by

            Well phooey phooey phooey.

            I mean, we pay so much for Facebook...oh..wait...

            Well, thank you so much for your help.

            1 Reply Last reply Reply Quote 0
            • EricaMcGillivray
              EricaMcGillivray @cathibanks last edited by

              Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.

              cathibanks 2 Replies Last reply Reply Quote 0
              • cathibanks
                cathibanks @EricaMcGillivray last edited by

                Did you see the image I posted yesterday?

                EricaMcGillivray 1 Reply Last reply Reply Quote 0
                • cathibanks
                  cathibanks @EricaMcGillivray last edited by

                  I did too!  Attached please find the image where I do have us as a local business.

                  Legacy%20Travel.png

                  1 Reply Last reply Reply Quote 0
                  • EricaMcGillivray
                    EricaMcGillivray @cathibanks last edited by

                    So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.

                    qdVOii6

                    cathibanks 2 Replies Last reply Reply Quote 1
                    • cathibanks
                      cathibanks @EricaMcGillivray last edited by

                      So far I still can't check in.  Do you think I did it correctly?

                      EricaMcGillivray 1 Reply Last reply Reply Quote 0
                      • EricaMcGillivray
                        EricaMcGillivray @cathibanks last edited by

                        You're welcome. Let me know how it goes! 😄

                        cathibanks 1 Reply Last reply Reply Quote 0
                        • cathibanks
                          cathibanks @EricaMcGillivray last edited by

                          Ooh, thank you so much!  I changed it.  I'm going to leave this question open until I get the ability to check in again.

                          THANK YOU THANK YOU THANK YOU

                          EricaMcGillivray 1 Reply Last reply Reply Quote 0
                          • EricaMcGillivray
                            EricaMcGillivray last edited by

                            In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.

                            cathibanks 1 Reply Last reply Reply Quote 1
                            • cathibanks
                              cathibanks last edited by

                              Does anyone have any ideas on this?

                              1 Reply Last reply Reply Quote 0
                              • cathibanks
                                cathibanks @benjaminmarcinc last edited by

                                Hmmmm, I'm not aware of an update that we haven't done.  We did change our address, but this problem started MONTHS before we moved.

                                I edited the original question to include the url.  It is https://www.facebook.com/LegacyTravel

                                Sorry, I should have included it to start with!

                                1 Reply Last reply Reply Quote 0
                                • benjaminmarcinc
                                  benjaminmarcinc last edited by

                                  Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?

                                  cathibanks 1 Reply Last reply Reply Quote 0
                                  • 1 / 1
                                  • First post
                                    Last post

                                  Got a burning SEO question?

                                  Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


                                  Start my free trial


                                  Browse Questions

                                  Explore more categories

                                  • Moz Tools

                                    Chat with the community about the Moz tools.

                                  • SEO Tactics

                                    Discuss the SEO process with fellow marketers

                                  • Community

                                    Discuss industry events, jobs, and news!

                                  • Digital Marketing

                                    Chat about tactics outside of SEO

                                  • Research & Trends

                                    Dive into research and trends in the search industry.

                                  • Support

                                    Connect on product support and feature requests.

                                  • See all categories

                                  Related Questions

                                  • Dan-Lawrence

                                    Facebook Page - About/Description/General About/Mission - Questions

                                    Hi, Im just setting up a FB fan page for a client How terrible is it to use clients websites home page descriptive copy as the Facebook page long description ? Language is in Turkish which i don't speak so i'm not able to edit a new version of it just for FB and no budget to hire Turkish speaker to come up with something. So was going to copy & paste but that would be duplicate with HP obviously. How important is it to fill in 'Mission Statement' & 'General About' ? Especially if long description likely to already include that info ? I think long descrip is important for FB pages on seo etc etc but a good one eliminates importance of 'Mission' & 'General About', or is it still advisable to fill these in or are they just extra boxes for flexibility ? I take it when it comes to securing a vanity url (once we hit 25+ fans) for a foreign language version FB page it should ideally be brand name (which includes a keyword) in the local/target language ? The page name is already the brand name in English but since contains keyword is it best to rename into local target language similarly to the url for consistency and local targeting or better to keep one in Turkish and one in English ? Many Thanks Dan

                                    Social Media | | Dan-Lawrence
                                    0
                                  • Muhammad_Jabali

                                    Facebook adds a trailing slash to urls?

                                    Hey Guys, we are facing a problem in our www.batuta.com with Facebook shares. Seems like because we choose to set our preferred canonical version urls to end with a trailing slash ( / ), like this one e.g.: www.batuta.com/الوجهات/إسبانيا/ Facebook adds automatically another ( / ) when trying to read the url on first share before its ever indexed in FB. Which makes Facebook think its a bad request! cause then the URL has two // at the end of it. hope this was clear. anyway, so first question: did anybody face this issue before? any solutions? Second, and might be more important: I might be forced to face the option of changing the canonical tags to be a url without a ( / ) if I will have to do this I will enforce a redirect on every url request with an ending trailing slash ( / ) to be redirected to the new canonical version without. will this be enough? how big am I supposed to suffer here? am I facing a long time with double indexed urls? wonder if anybody faced this problem before! Best Regards

                                    Social Media | | Muhammad_Jabali
                                    0
                                  • kevinbp

                                    Does a link in facebook count as a backlink?

                                    Q: Does a link in a facebook post count as a backlink? Q: is it a 'do follow' or 'no follow' link? Q: twitter uses short links, so when someone links to me, do i get the points/juice from the backlink?

                                    Social Media | | kevinbp
                                    3
                                  • KempRugeLawGroup

                                    How can you tell if a competitors' FB post was boosted?

                                    Does anyone know how to identify if a FB post was boosted or not? Does FB or a third party software have that  capability? Thanks, Ruben

                                    Social Media | | KempRugeLawGroup
                                    0
                                  • Tech-Critic

                                    Facebook Blocking Site

                                    This is been a big annoyance for me. My site was on wordpress before and was infected with malware at one point. We were blocked by major AV, Google, and etc but we got the infection cleaned up quickly and got unblocked. Problem now is that Facebook, we are still blocked on. We try to post a link and says we are harmful. We got unblocked from facebook and we posted but than they blocked us again. We have submitted multiple requests on that form but got no answer. As a marketing agency, having our facebook page blocked to our site is bad. What can we do in this situation? We have no direct contact with anyone at facebook nor do they reply to our requests. I do own a .net to my domain, should we start using that instead of .com or what? We really need to find a way out of this. It is hurting our reputation.

                                    Social Media | | Tech-Critic
                                    0
                                  • JonsonSwartz

                                    How can I track on my facebook page shared links without using short url redirect service?

                                    Hi, I wondering how can I track and analyze on all my shared links in my facebook business page without using short url redirect service like: “Tiny” url or “bitly”? Thanks in advance.

                                    Social Media | | JonsonSwartz
                                    0
                                  • UnderRugSwept

                                    Has anyone else noticed a dramatic drop in Facebook post impressions?

                                    One of the clients I manage has over 5,000 Facebook fans. Whenever I'd make a post, it usually would get ~700-1,000 impressions. About two weeks ago I did my first promoted post. Ever since then, all the regular posts I've done have only gotten ~100 impressions . . . out of 5,325! I'm wondering if Facebook, once learning that you are willing to pay for promoted posts, secretly lowers your impression count so that you will pay for promoted posts more often, or if the timing of my promoted post was just a coincidence, and everyone started to see a decrease about two weeks ago. Does anyone know what's going on?

                                    Social Media | | UnderRugSwept
                                    0
                                  • somacore

                                    How do I track my Facebook page rank?

                                    Hey guys, Probably a newbie question, but I'm wondering if there's a way to track Facebook (or other offsite profiles that I own) pagerank along with my domain? I'm working on a project right now where I noticed we're not on the front page for our search term, but our Facebook page is. It would just be helpful to have that info for a more complete SEO picture. Thanks!
                                    Mike

                                    Social Media | | somacore
                                    0

                                  Get started with Moz Pro!

                                  Unlock the power of advanced SEO tools and data-driven insights.

                                  Start my free trial
                                  Products
                                  • Moz Pro
                                  • Moz Local
                                  • Moz API
                                  • Moz Data
                                  • STAT
                                  • Product Updates
                                  Moz Solutions
                                  • SMB Solutions
                                  • Agency Solutions
                                  • Enterprise Solutions
                                  Free SEO Tools
                                  • Domain Authority Checker
                                  • Link Explorer
                                  • Keyword Explorer
                                  • Competitive Research
                                  • Brand Authority Checker
                                  • Local Citation Checker
                                  • MozBar Extension
                                  • MozCast
                                  Resources
                                  • Blog
                                  • SEO Learning Center
                                  • Help Hub
                                  • Beginner's Guide to SEO
                                  • How-to Guides
                                  • Moz Academy
                                  • API Docs
                                  About Moz
                                  • About
                                  • Team
                                  • Careers
                                  • Contact
                                  Why Moz
                                  • Case Studies
                                  • Testimonials
                                  Get Involved
                                  • Become an Affiliate
                                  • MozCon
                                  • Webinars
                                  • Practical Marketer Series
                                  • MozPod
                                  Connect with us

                                  Contact the Help team

                                  Join our newsletter
                                  Moz logo
                                  © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
                                  • Accessibility
                                  • Terms of Use
                                  • Privacy

                                  Looks like your connection to Moz was lost, please wait while we try to reconnect.