Sharing Facebook Comments Across Other Social Sites. Is It Okay?
-
A customer posted a nice review about our brand on her private FB page. My social monitoring tool found the review and sent me an alert.
My question is if it is okay to re-purpose that review across other social channels, if the review was not specifically posted to my brand's FB timeline, but rather, discovered through listening tools.
-
It'd be a good idea to contact the customer and ask for their permission first, and if everything is a go it's fine to promote the positive review. It could also make a nice addition to a page where you collect them, if you have something up and running like that. Cheers!
-
By all means I would respond to it directly if you can from your company Facebook page. If not, I'd certainly contact her to thank her for the review, and ask if she'd mind if you share it. Even better, I'd ask if she'd be willing to post it directly to your Facebook page, or somewhere else useful like Google, Yelp, etc. You'd be surprised now willing people to do this when you've done a great job for them.
For me, it's too iffy to just use it without checking with her first. Others may disagree. It comes down to what you are comfortable with.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Client has 2 locations across the street from each other, 1 of them doesn't show up in Google Maps anymore unless you type its specific branch name. Help
Client has 3 locations in NYC... 1 is on the east side
Reviews and Ratings | | jaimeurteaga
2 of them are a block apart on the west side (52nd & 51st street). When you search the business name, you only see 2 of the 3 listings - 1 on the East side and 1 of the 2 on the West side. On the West side only the one with more reviews shows up. The semi-hidden location still exists. You can find it if you type in the exact full name of the branch (it has the brand name + Midtown West vs its neighbor a block away that's brand name + Hell's Kitchen). Otherwise, it's invisible. The Hell's Kitchen location that appears has 3000+ reviews. The hidden one (Midtown West) has only 250+ reviews. In the past, all 3 would show up. How do we get all 3 to show up again, at the initial, zoomed out view?0 -
What is the problem with my site? Rankings are going down, not sure why.
Rankings for almost all the keywords are not improving and going down, not sure why. Can anyone please suggest me what's wrong with my site and what can i do to improve the overall performance of the site.I would really appreciate your help.
Reviews and Ratings | | Mr.Suren0 -
Reusing reviews from other sites for branded rich snippet taken from brands testimonial page
Hi my customer has had a new website built for their custom home building company which has a testimonials page http://www.precisionhomes.com.au/testimonials.html This testimonials page has duplicate review content taken from another dedicated review site http://www.productreview.com.au/p/precision-homes.html My question is this, if I add review microdata to http://www.precisionhomes.com.au/testimonials.html will google recognize this in Rich snippets and the Brands Knowledge Graph or will it just consider it duplicate content?
Reviews and Ratings | | ravydavy0 -
Two web sites with the same contact info is this a problem ?
I have two web sites and a physical shop. I run the web sites from the the same post address as the shop. I am concerned that if I add the actual address to both web sites which also has the same telephone number that google might see this as suspicious activity. The reason is I bought a competitor out and now run two sites.
Reviews and Ratings | | weddingshoesandaccessories1 -
Local review site discovery
Rand and others have shared a link to a free service where you type in a state location and it shows a list of the most used local listings & review sites for that area. I can't find this service or link anywhere. Was this a service that was on getlisted.org that no longer exists?? Anyone know where it is or where it went?
Reviews and Ratings | | clearlyseo1 -
Bing Local Lists Yelp Reviews From Another Business At Shared Address
Hi everyone, I am having a problem with Bing local listings and am hoping someone might be able to help me out. Basically I am working with a business that shares an address with another (separate legal entities, different owners, different phone, different domain). Both are bathroom remodelers, but one uses the space as a storefront/showroom, the other is strictly a service area business and uses the space for storage/office space (this is the one I am working with). I have claimed their listing on bing local and set it to hide the address. The problem I am having is that for whatever reason, Bing local is associating the yelp page of business 1 (showroom) with business 2 (business 2 is not currently on yelp). My question: what options do I have to remedy this? Is there a way to request a manual review of sorts to have this fixed? Would it be sufficient to create/verify a yelp page for business 2 and hope that Bing picks up on this?
Reviews and Ratings | | rbmac0 -
Publishing testimonials on your site that are from your Google + (or other review sites page)
Ive got a site with some good Google + Reviews and some other good reviews on other sites that id like to be able to publish on a testimonials page on our website, but im worried about being penalised for duplicate content. Any idea of the best way to get these reviews on to our website, i was thinking about placing the text in as an image, but id prefer to do something semantic if at all possible. (I know that some review sites have javascript widgets you can use to pull in your reviews but for most of the sites we are reviewed on they dont)
Reviews and Ratings | | Sam-P0 -
Migrating Reviews from Old SIte
We recently changed our Website to Word Press and I would like to move the old reviews to the new site. I am concerned Google might not understand the reviews showing up all of a sudden. The old reviews were on a sub-domain (store.domain.com). I will be able to match the dates and text as well as names. Any advice or Best Practice on this? Thanks!
Reviews and Ratings | | Chris6610