Error Code 804: HTTPS (SSL) Error Encountered

[w4rdy]

I'm seeing the following error in Moz as below. I have not seen any errors when crawling with different tools - is this common or is it something that needs to be looked at. SO far I only have info below. Assuming I would need to open a ticket with hosting provider for this?

Thanks!

Error Code 804: HTTPS (SSL) Error Encountered

Your page requires an SSL security certificate to load (using HTTPS), but the Moz Crawler encountered an error when trying to load the certificate. Our crawler is pretty standard, so it's likely that other browsers and crawlers may also encounter this error. If you have this error on your homepage, it prevents the Moz crawler (and some search engines) from crawling the rest of your site.

[KristinaKeyser]

Hi there - Kristina from Moz's Help Team here.

Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

http://screencast.com/t/G5wpkzmO

If you are able to disable the SNI configuration on your site, then we should be able to crawl it normally. While it's something that we'd love to be able to accommodate for the future, we don't yet have the resources to be able to make those changes.

I found this thread in our Community Q&A forum with lots of other users running into the same problem, so it's definitely something we're aware of and working to address: https://moz.com/community/q/804-https-ssl-error

I apologize for the inconvenience, but I hope this helps to explain!

[iQi]

No this is a link not a resource. You dont need to change this.

[w4rdy]

Thanks for example, a link to linkedin.com using http instead of https and the same with twitter - these would need to be changed?

Thanks.

[iQi]

Yes even if they are external websites they are still not encrypted like your website. I am not talking about links, here, i am talking about resources.

I wouldn't be able to tell you why that tool hasn't worked, I never used it before.

You could PM me your website and i will have a look for you if you prefer.

Issa

[w4rdy]

Thanks for the reply - I have run the site through https://www.jitbit.com/sslcheck/ and do not find any errors though.

Does it matter if http:// is used for external sites though?

[iQi]

Hi w4rdy,

This error means that you have an "https" page (or pages) that have in the source code elements using non-https URLs. This could be images, css links, or javascripts.

View the source of your page, and look for "http://" then try to change that to use https:// instead.

The reason this is a problem is that your page is promising encrypted secure exchange of data between the server and the users. Having non encrypted elements in your source code invalidates this promise. Even on Chrome there will be a warning users when this happen by changing the colour of the URL protocol.

See attached. I hope this helps

Issa

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