MozBar not working and Help is asking for to login
-
I can not use MozBar, receive a pop up about API credentials and when I go to Moz Help am asked to login but my credentials do not work.
-
Hi There,
Here are some things you can try to get it working:
- Make sure you are not in incognito mode
- Un-install your MozBar plugin.
- Un-install and re-install Chrome.
- Turn off any additional plugins these could be interfering with MozBar
- Check to see if the address bar is hiding the extension icons: http://www.screencast.com/t/7cLHKkOP
- Disable any software firewall or security apps.
- Clear all cache and cookie data related to moz.com
- Re-install your MozBar plugin here.
- Try again to Sign-in into your Moz account here and the MozBar.
Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly.
Sending over the below information to help@moz.com would be a huge help in efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to moz?
- Click on this icon in the upper right corner of Chrome - http://www.screencast.com/t/HUj3m4DGuoqK
- Move the cursor over 'More Tools' and then click on 'Developer Tools' -http://www.screencast.com/t/B7SIh7qiPj
- Click into the 'Console' tab - http://www.screencast.com/t/itHrYuuq
- Make sure MozBar is running and then refresh the page if needed.
- Take a screenshot of the results (the entire window is recommended) and send that to us.
- What version of MozBar are you running?
- What is your OS version?
I hope this helps.I look forward to hearing back from you about the above.
Thanks,
Vijay
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz not working properly
I'm using MOZ BAR extension . It's not working properly on this https://brokescholar.com Can anyone tell me that is it/not showing da...
API | | sathoiue80 -
Do you fetch website titles from paid api https://moz.com/help/guides/moz-api/mozscape/api-reference/url-metrics?
We are using one of your API: https://moz.com/help/guides/moz-api/mozscape/api-reference/url-metrics on our website and it does not show up the title for each website.
API | | SOSCreatives
But when I see the title of the same website through your extension Moz Bar, then it does show the title from the extension of that website. Can you tell me what is missing here?0 -
Error with the MozBar
Hi Mozzers I am geting this very annoying message keeps popping up "Confirm Oops! Something went wrong while trying to get your API Credentials. Please try again or check out the Help Hub if you are still experiencing issues" Issue is I cant even read it on my screen as it gets cut off and there is no scroll so had to copy and past into word to be able to read it. I had the issue for the last sever hours, is this my account or more general. Thanks Andy
API | | Andy-Halliday0 -
Mozcheck.com not working with API, anyone else having this problem?
We have been using MozCheck.com with our API for 3 years, today it stopped working. Our account is in good standing, nothing has been changed.
API | | troytlb0 -
How do batched URL metrics work in terms of rows and rate limit?
I am using the free API plan to get URL metrics and batching my calls like this: https://github.com/seomoz/SEOmozAPISamples/blob/master/php/batching_urls_sample.php How does this work in terms of rows and limits? If I do a batch of 10 urls does it count as 1 row? or 10? Do I have to wait 10 seconds before calling the next batch?
API | | MWS20 -
Open site Explorer not working since past 5 hours
I cannot access open site explorer since past 5 hours although I have signed up for Moz Pro account. Can anybody let us know if there is any issue with the moz tool. TIA
API | | jaintechnosoft0 -
Next button keywords doesn't work in new Campaign
Hi, Problem: I try to create a new campaign but when i put keywords in it, the « next » button stay “gray” and is inactive… I can’t press it. I’m using chrome. I deleted my history in my browser. I did some campaigns yesterday and it was ok. Please tell me what wrong. Martin Lapierre
API | | mlapierre0 -
Moz Analytics doesn't work
Hello Mozers, Moz analytics doesn't work already more than a week. I've tried on Mozila Firefox 29.0.1 and Chrome Version 34.0.1847.137 and getting some nasty errors. Firefox Firebug console: TypeError: freya.getApp is not a function
API | | juris_l
...mpaign_owner_id:app.getParam('campaign_user_num'),campaign_id:app.getParam('camp... applic...23b3.js (line 223) Chrome Firebug console: Uncaught TypeError: undefined is not a function <a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:223">application-c42010fe6b0d425aca7cad19e29223b3.js:223</a> freya.RoutesUtils.applyDefaultParams<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:223">application-c42010fe6b0d425aca7cad19e29223b3.js:223</a> freya.RoutesUtils.make<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:223">application-c42010fe6b0d425aca7cad19e29223b3.js:223</a> freya.Routes.settingsCampaignPath<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:227">application-c42010fe6b0d425aca7cad19e29223b3.js:227</a> freya.views.NavSite.freya.View.extend.renderData<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:713">application-c42010fe6b0d425aca7cad19e29223b3.js:713</a> freya.View.Backbone.View.extend.render<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/application-c42010fe6b0d425aca7cad19e29223b3.js:231">application-c42010fe6b0d425aca7cad19e29223b3.js:231</a> (anonymous function)<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/pro/home:213">home:213</a> fire<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/jquery-b68cd156547e7de90502ecf7becf0beb.js:60">jquery-b68cd156547e7de90502ecf7becf0beb.js:60</a> self.fireWith<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/jquery-b68cd156547e7de90502ecf7becf0beb.js:66">jquery-b68cd156547e7de90502ecf7becf0beb.js:66</a> jQuery.extend.ready<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/jquery-b68cd156547e7de90502ecf7becf0beb.js:22">jquery-b68cd156547e7de90502ecf7becf0beb.js:22</a> DOMContentLoaded<a class="console-message-url webkit-html-resource-link" title="http://analytics.moz.com/assets/jquery-b68cd156547e7de90502ecf7becf0beb.js:53">jquery-b68cd156547e7de90502ecf7becf0beb.js:53</a>1