Mozbar - No Link Results Populating

[Dbs]

I am new to using the Mozbar and maybe I have missed a setting someplace, but in search results under the individual results only the page links are showing - no referring domains, no links or referring domains for the site.

Here is what I am getting: https://www.dropbox.com/s/67rl5itsiou4hnq/1b.png?dl=0

Here is what I would like to see (with all 4 results showing)  https://www.dropbox.com/s/ce71c9og48i7yk0/1b2.png?dl=0

Is there a setting I might have missed?  I have reinstalled the extension, oh...about ...5 times or so hoping that would solve the problem, but still getting the same results.

Any suggestions or how to get all 4 results to display?

Thank you for your help or suggestions

[Dbs]

Thanks Adriana,

I did as you suggested, but in my earlier attempts I didn't think to disabled any extension that might interfere so I added that to my attempts this time and still getting the same results.  I have emailed a ticket.

Thanks for the suggestions.

Dan

[A.G.]

Hello,

Sorry for the trouble with the MozBar I haven't been able to duplicate this from my end for either of those URL's. I'd first recommend trying a couple of steps:

1. Un-install your MozBar plugin.
2. Turn off any additional plugins that could be interfering with MozBar
3. Clear all cache and cookie data related to moz.com on your internet browser
4. Re-install your MozBar plugin here.
5. Sign into your Moz account here and the MozBar.

Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you're still running into probs after that it means the problem is coming from our side and we'll need to do some more diggin' on our end! In that instance, if you could create a ticket with us at help@moz.com we'll be able to do-so. Let me know how it goes!

-Adriana