Adwords Ad disapproved - Banned product on Site (glutamine)?
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We are starting to get ads disapproved. One yesterday, one today. The reason - banned supplement 'glutamine'.
Neither of these ads were for glutamine so I assume it's because l-glutamine is sold on the site. The actual ad for l-glutamine landing on the l-glutamine page has not been disapproved?
In 2012 Google informed us the glutamine was no longer on the banned list so I'm not sure what's going on here?
Has anyone had a similar experience? Is there a solution apart from removing the product entirely?
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Hi John,
What is disapproved? The ads, or is the site suspended?
In case of suspension Google send email why site suspended. there shouldn't be an issue with Glutamine as a food supplement.
Best way to resolve your issue is call Adwords support team and ask for the reason @ https://support.google.com/merchants/answer/4581834?hl=en
Thanks
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