Moz Bar doesn't show any data and keeps asking me to log in when actually I'm logged in.
-
Hi all,
I've been using Moz Bar for years. It ran well until about three weeks ago. It suddenly failed to show the DA and PA of sites that I open after I log in. And it keeps asking me to log in when I did. I tried to uninstall the Mozbar extension and reinstalled it several times. Nothing worked. I also tried to uninstall Chrome and clear the cookies, still, nothing changed.
Did anyone experience this? How do you solve it and make it run on the track?
Any information will be appreciated.
[admin edited support category]
-
I have same problem with my site some links are deleted but showing in moz
-
The issue you're facing with Moz Bar not displaying data and repeatedly asking you to log in, despite being logged in, can be frustrating. Here are some troubleshooting steps to help resolve this problem:
Clear Browser Cache: Sometimes, stored data in your browser's cache can cause issues. Try clearing your browser cache and then log in to Moz Bar again.
Browser Extensions: Disable any browser extensions or add-ons that might be conflicting with Moz Bar. Some extensions can interfere with how Moz Bar functions.
Update Your Browser: Ensure that your web browser is up to date. Outdated browsers can sometimes cause compatibility issues with extensions like Moz Bar.
Try a Different Browser: If the issue persists, try using Moz Bar in a different browser to see if the problem is browser-specific.
Check Moz Account Status: Confirm that your Moz account is active and in good standing. Sometimes, account issues can affect the functioning of Moz Bar.
Contact Moz Support: If none of the above steps resolves the issue, it's a good idea to reach out to Moz's customer support for personalized assistance. They can investigate the problem further and provide guidance specific to your account.
By following these steps, you should be able to resolve the issue with Moz Bar not displaying data and asking you to log in, even when you're logged in.
-
The issue you're facing with Moz Bar not displaying data and repeatedly asking you to log in, despite being logged in, can be frustrating. Here are some troubleshooting steps to help resolve this problem:
Clear Browser Cache: Sometimes, stored data in your browser's cache can cause issues. Try clearing your browser cache and then log in to Moz Bar again.
Browser Extensions: Disable any browser extensions or add-ons that might be conflicting with Moz Bar. Some extensions can interfere with how Moz Bar functions.
Update Your Browser: Ensure that your web browser is up to date. Outdated browsers can sometimes cause compatibility issues with extensions like Moz Bar.
Try a Different Browser: If the issue persists, try using Moz Bar in a different browser to see if the problem is browser-specific.
Check Moz Account Status: Confirm that your Moz account is active and in good standing. Sometimes, account issues can affect the functioning of Moz Bar.
Contact Moz Support: If none of the above steps resolves the issue, it's a good idea to reach out to Moz's customer support for personalized assistance. They can investigate the problem further and provide guidance specific to your account.
By following these steps, you should be able to resolve the issue with Moz Bar not displaying data and asking you to log in, even when you're logged in.
-
I had the same issue but the problem was simply that I wasn't logged in Chrome which I use frequently but only logged in Firefox
-
@Bennie2233 I'm having the same issue with my webiste, the mozbar is not working please do check here : eZizz. please do help me out here.
-
MOZ bar not showing DA and other data. any issues ?
-
@jocameron hey i got the same problem checked cookie settings (not blocking) so i cleared cache and cookies but still doesnt work
-
Hi Erica,
Sorry for the trouble here, and thanks for letting us know! That is odd that you whole team is having trouble, I hope I can help.First, to answer your questions:
-
yes, it is required that you're logged into your Moz account to use Mozbar.
-
and yes, it should be sufficient to allow all cookies from moz.com https://www.screencast.com/t/D9CbAaKP5p
Please also clear your browser's cache and cookies, restart your browser again and then log into moz.com.
If you or your team are still having trouble I have an extended video covering troubleshooting steps here https://moz.com/help/research-tools/mozbar/troubleshooting-mozbar
If all else fails I'd love to see a screenshot of what you're seeing so I can get an idea of where you're getting stuck.
Best of luck!
Jo -
-
@jocameron Hi there. Regarding the message 'Improve your MozBar experience. Please unblock 3rd Party Cookies, or allow [*.]moz.com in your Cookie settings.
Learn more', can I establish a couple of things?- Users must login with a Moz account for any feature to work, yes?
- You say to Allow all cookies in the directions above. Is it not sufficient to (in Google Chrome), browse chrome://settings/cookies > scroll to Customized Behaviours > and add [*.]moz.com to 'Sites that can always use cookies' (including third party cookies on this site).
I'm pretty disappointed to come back from holiday and find that MozBar is not working at all for me or my team.
-
That's great news Bennie!
Thanks for persisting and for letting me know that this worked for you!
Cheers!
Jo
-
Hi Jo,
The problem solved within clicks under your instruction. And Thanks for the help.
I opened the Block third-party cookies. So after I disabled it as you suggested and clear the cookie again, MozBar return to the normal state.
Thank you again!
-
Hello!
Jo from the Moz support team here. Sorry for the trouble you've had recently with MozBar.
We have had some reports of issues logging in to MozBar and I've got some troubleshooting steps which I think might help!
First off please check that you're not blocking third party cookies from your browser settings.
To check this head to this page in Chrome chrome://settings/content/cookies
Then make sure you're not blocking third-party cookies https://screencast.com/t/YUTerLJ1
After you enable all cookies, including third-party, and save the settings, restart your browser and log back into moz.com.
After that, open up the MozBar and make sure you are logged in (it indicates whether you're logged in on the top of the page).
If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.
It can take a few clicks to log in, click on the yellow log in button that opens up a new tab each time, repeat until you're logged in.
If you're still stuck please check out our guide which has some more suggestions and a detailed list of information our support team requires to investigate further.
https://moz.com/help/guides/research-tools/mozbar
I hope this helps!
Jo
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Need help fixing a duplicate content issue for my website. The moz crawl is show OMG my website with https:// and https://www. But I have never used the url https:// so I don’t understand why moz is showing this
Moz is showing my url with two different starts. Https:// and then the one I use https://www. The problem is I don’t think I have ever used the url without the www. at the start. How do I fix this?
Moz Bar | | jdp_uk0 -
How do I disallow crawl on a directory when it's a prefix to my site's URL?
I am trying to disallow our media repository (hosted elsewhere, but appears as a directory on our site) from being crawled by robots but it is not a subdirectory of the site, it's a prefix. So I need to disallow: mediabank.mywebsite.org Not: mysite.org/mediabank What would I need to put in my robots.txt and/or the other host's robots.txt to make this happen? Thanks!
Moz Bar | | Simon-Plan0 -
Canonical in Moz crawl report
I'm wondering if the moz bot is seeing my rel="canonical" on my pages. There are 2 notices that are bothering me: Overly Dynamic URL Rel Canonical Overly Dynamic URL - This notice is being generated by urls with query strings. On the main page I have the rel="canonical" tag in the header. So every page with the query string has the canonical tag that points to the page that should be indexed. So my question...Why the notice? Isn't this being handled properly with the canonical tag? I know I can use my robots.txt or the tool in Google search console but is it really necessary when I have the canonical on every page? Here is one of the links that has the "Overly Dynamic URL" notice, as you can see the the canonical in the header points to the page without the query string: https://www.vistex.com/services/training/traditional-classroom/registration-form/?values=true&course-title=DMP101 – Data Maintenance Pricing – Business Processes&date=March 14, 2016 Rel Canonical - Every page in my report has this notice "Using rel=canonical suggests to search engines which URL should be seen as canonical". I'm using the rel="canonical" tag on all of my pages by default. Is the report suggesting that I don't do this? Or is it suggesting that I should? Again...why the notice?
Moz Bar | | Brando160 -
Moz's on-page grader
Hello, I am having an issue with Moz's on-page grader. Grading the page, http://www.babyklar.dk/tigerspring/26-ugers-springet.html for the keyword 'Tigerspring 26 uger' I am receiving the error message: 'Exact keyword is used in page title' - tagging it as a highly important but easy fix. But I only have the words "Tigerspring 26 uger" in the title, so how can this not grade as Exact keyword? Is there somthing wrong with the system? Or is it me? Thanks very much. Best regards
Moz Bar | | Babyklar
Martin0 -
Moz crawl issues: All pages keep resolving to our "cookies not enabled" page
Upon running the Moz Pro site crawler, I noticed that I received quite a bit of duplicate titles along with 302 redirects (which is our site creating a temporary 302 to our "cookies not enabled" page). How would I get around the crawler being redirected to this page? I've never ran across this issue before, despite using the crawler with sites that use the same framework as the one thats affected. Any ideas?
Moz Bar | | responsivelabs0 -
Pro.moz.com referrals and transactions
Our Google Analytics account reports a significant number of visits and transactions as referrals from pro.moz.com. That is nice and we appreciate this but where is the traffic generated from ? (my first MOZ question)
Moz Bar | | silverpewter0 -
Why moz does not update actual keyword possition
I managed to get first place on google by keyword: vervo.lv kravu pārvadājumi in google.lv (it is in first place all this week) But in moz reports it shows just second position? I added so far about 100 keywords to monitor so if it shows incorrect this one how can i trust to other keyword results. Report says it updated on 3. september and it already was in first place. I really need to monitor keywords but if it does not show actual positions it is useless.
Moz Bar | | vervo0 -
Keyword Difficulty Showing ONLY Bing Search Volume (Exact Match)
Hi I am using the "Keyword Difficulty" tool and selecting "Google US". But the report that gets generated shows "Bing Search Volume (Exact Match). Is there any way to get "Google Search Volume (Exact Match)" being shown in the report? Regards
Moz Bar | | rholt0
