Site down: "high CPU usage is due to the large traffic generated from Moz
-
My client's site is down and the web host gives says that Moz is the reason why.
"The fact that your site was limited is because the traffic generated by Moz. This is why I have suggested to block their IP addresses."
Now we have unblocked the IP addresses and as you can see your site was limited again. And again the :
Code:
54.224.139.99 - - [26/Oct/2017:16:00:43 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/ HTTP/1.0" 200 58551 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:02 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/ HTTP/1.0" 200 58521 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:16 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_ HTTP/1.0" 301 - "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:30 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/ HTTP/1.0" 200 58528 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)""Please check with Moz if they can reduce the rate your site is crawled. Only after you confirm that the rate is decreased we will remove the limit imposed on your account."
NOTE: Can you resolve this?
NOTE: I have achieved the campaign at this time in an effort to keep the site live.
-
I received a Moz prompt to check out if this question was answered yet.
Any chance that you have had a response from your development team?
The client's site is still archived. I am looking forward (dare I hope?) to those awesome reports coming again soon.
-
One other question, if I may add it.
I have several additional clients with the same host and at the same server tier.
Why is this one site only affected?
I am glad it is only one. However, if something can be tweaked to prevent a pending occurrence with others, I would be grateful to know.
Thanks in advance for your time and research.
-
Hi Dave,
I appreciate your working on this as we love your weekly reports and find them a huge value.
I already archived the campaign. So we are one very eager client of yours for news of a full solution. If needed, this is for https://www.smiledesigndentistry.com/
Thank you, JH
-
Hey Jeannie, Dave from the Help Team here.
Sorry about the trouble! Typically to resolve this we'd recommend adding a crawl delay for rogerbot to your robots.txt file.
Unfortunately, at this time, our crawler isn't able to follow crawl delay directives in robots.txt files. I'm so sorry about that! Our engineering team is aware of the issue and are working towards a resolution however I don't have an ETA at this time.
One possible solution in the interim while we work towards a fix here would be to archive the campaign so we stop crawling it, and then when we have the ability to follow crawl delays, you could un-archive your campaign. You could also block rogerbot altogether in your robots.txt file - it would look like this:
User-agent: rogerbot
Disallow: *I am going to show this conversation to our development team as well. Again, sorry for any inconvenience - please do let me know if there's anything else I can help with!
-
Moz, please advise.
Here is a followup from the web host:
"I also would like to inform you all the CPU is drained from moz bots once again. You can verify thi9s from the below output:
Code:
10123 54.163.0.158 rogerbot/1.2 https://moz.com/help/guides/moz-proc
454 54.144.199.191 rogerbot/1.1 http://moz.com/help/guides/search-ovIn order to resolve the problem I would ask you to contact https://moz.com/ again and ask them to reduce their agent Crawl rate:
rogerbot/1.2
Thank you for your cooperation in advance.
For your convenience, I will leave this ticket with status Awaiting Moz/client reply.
Best Regards, Technical Support Team"
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
Product Support | | WebMarkets1 -
Solved Site DA and PA
Hi, I'm facing an issue regarding Moz Site Explorer. When I enter my blog for check it's DA and PA. All Moz do is keep loading. I have to reload the page for two or more times for checking DA and PA. Kindly let me know is there any issue with my account. Regards.
Product Support | | BuiLungTen0 -
Is there still a way to put in a support ticket with Moz. I cannot find it on the site.
I sent an email a few minutes ago to support@moz.com but don't know if that is a usable address or not. I would prefer an answer from a Moz staffer. Thanks,
Product Support | | RobertFisher0 -
Keeping getting the same results for "link opportunities"
After solving my 404 error, the results in 'link opportunities' are still the same. How do i refresh the site and get updated results?
Product Support | | kevinbp0 -
Google Analytics Connection Issue with Moz Analytics
Hello Every time I go into a new page on Moz Analytics I get an error message asking me to reauthorise the Google analytics profile:- Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now. This doesn't happen in the old version. Is this a known issue?
Product Support | | peeveezee0 -
How to force MOZ crawlers to search in the right area for local SEO
We do local SEO over here and so our keywords are always followed by a city name, like so: "auto repair+Springfield". If there's ever any confusion within SERPS which "Springfield" the searcher is looking for we can depend on Google to pull query location to assume it's the nearest to them (it does, and is usually correct). And furthermore, if the office ever needs to check for rankings by hand (we're not in Springfield), we just set the query location to "Springfield" and our results match their. However, MOZ doesn't set a query location. Which makes sense, I suppose, because their crawlers are up in the Bay. What I'm saying is that oftentimes there's a discrepancy between how MOZ tells me they rank, and how I see them ranking, the business owner sees them ranking, and how the customer finds them ranking. As such, we can't send them reports through MOZ 😞 Has anyone else had this problem and found a solution? Should the keyword be followed by a zip code instead of a city name? This seems like it would solve the location query problem but it may not provide the same results as service+city name.
Product Support | | cwtaylor0 -
Moz Netiquette
It's now happened three times in three days: I get unsolicited email (apparently harvested from my Moz profile) that invites me to try a new product or contribute to a new site. The senders are completely unknown to me. The emails are full of hype, sketchy on details and poorly written. They have all the hallmarks of phishing scams. But on further inquiry the emails seem to be legit. I nonetheless feel entitled to confess my extreme exasperation. When did sending unsolicited mass email of the "Dear Colleague" variety to perfect strangers become acceptable business practice? It's always struck me as being beyond the pale and beneath contempt. Why would anyone try to launch a business which such dubious and unsavoury tactics? Am I missing something here? Or becoming a fuddy duddy? I suppose I could remove my contact info from my MOZ profile, but I have found it useful in the past. What surprises me is that people would contact me "out of the blue" to ask for free help without making the slightest attempt to cultivate a relationship first. Am I wrong?
Product Support | | DanielFreedman1 -
MOZ Crawl help
Our MOZ report says it crawled 1800 pages so it reports a lot of errors based on those pages. We don't have that many pages on our site. What is MOZ crawling? I updated the profile to make sure it crawls the filtered page section of Google Analytics.
Product Support | | JessiK0